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Customer Success Program Manager Jobs in Lawrence, IN

Taranis

Customer Success Representative

Westfield, IN · On-site

... Customer Success Representative to partner closely with our Regional Account Managers to drive ... programs * Identify and execute in-season upsell opportunities * Support Regional Account Managers ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

Key Responsibilities Customer Engagement & Account Management • Serve as a primary day-to-day contact for assigned customer accounts. • Build strong working relationships with customer ...

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Customer Success Program Manager information

See Lawrence, IN salary details

$30.2K

$77.1K

$129.9K

How much do customer success program manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success program manager in Lawrence, IN is $77,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $91,900.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Lawrence, IN look for?

The top searched job categories for Customer Success Program Manager jobs in Lawrence, IN are:

What cities near Lawrence, IN are hiring for Customer Success Program Manager jobs?

Cities near Lawrence, IN with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Customer Success Representative

Taranis

Westfield, IN • On-site

Full-time

Re-posted 23 days ago

Job description

Description
Taranis is the world's leading AI-powered crop intelligence platform, providing ag advisors and their growers with data-driven agronomic recommendations that drive farm management and input decisions. Through full-service, leaf-level data capture, Taranis' insights and services allow growers to accelerate decision-making, simplify management, maximize profitability, and enhance sustainable farming practices.
Since its founding, Taranis has worked with the world's top agricultural retailers and crop protection companies, serving millions of acres across the United States and globally. Taranis' Global Headquarters is located in Westfield, Indiana, with an R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com.
The Role
We are looking for a highly organized, customer-centric, and results-driven Customer Success Representative to partner closely with our Regional Account Managers to drive retention, renewals, and in-season engagement across an assigned territory.
This role is critical to ensuring customers fully operationalize Taranis within their business, clearly understand and realize ROI, and expand their engagement through the Intelligence platform.
Success in this role comes from proactive communication, strong follow-through, cross-functional collaboration, and the ability to guide customers through the full seasonal lifecycle - from pre-season alignment to post-season renewal.
This position is located in the headquarters office in Westfield, IN and requires periodic travel to customer locations across the Midwest, Great Plains, and Delta South.
The Goal of This Role
  • Drive high renewal rates through measurable ROI delivery and consistent engagement
  • Increase grower enrollment in Intelligence programs
  • Identify and execute in-season upsell opportunities
  • Support Regional Account Managers in expanding and deepening account relationships
  • Ensure customers clearly understand how to operationalize Taranis within their workflows

Responsibilities
  • Partner closely with the Regional Account Manager as the territory's Customer Success lead
  • Serve as the day-to-day operational contact for assigned accounts
  • Drive pre-season onboarding alignment and expectation setting
  • Maintain proactive, high-touch communication throughout the growing season
  • Monitor account health, adoption metrics, and engagement levels
  • Deliver ROI reviews and seasonal business summaries to support renewal conversations
  • Identify in-season expansion and upsell opportunities and coordinate execution with RAM
  • Deliver virtual and in-person trainings, platform walkthroughs, and webinars
  • Proactively resolve customer issues with a solutions-oriented mindset
  • Document activity, account updates, and renewal status in Salesforce
  • Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Requirements
  • 3+ years of experience in agricultural retail, cooperative, agronomy, or customer-facing ag roles
  • Strong understanding of corn and soybean production systems
  • Experience managing customer relationships and driving retention
  • Demonstrated ability to communicate value and ROI to stakeholders
  • Strong organizational skills with the ability to manage multiple accounts simultaneously
  • Results-oriented mindset with strong accountability and follow-up
  • Willingness to travel periodically within assigned region

Preferred Qualifications (Advantage)
  • Experience in Precision Agriculture or AgTech
  • Familiarity with digital agronomy tools, imagery, or data-driven platforms
  • CCA certification
  • Experience using Salesforce, Google Suite, and Zoom

Why Join Taranis?
At Taranis, we don't just innovate - we invest in our people.
  • Empowered by Respect: We value diverse perspectives and ensure every voice is heard.
  • Driven by Accountability: Ownership and transparency are foundational to how we work.
  • United in Collaboration: Cross-functional teamwork is how we win.
  • Dedicated to Commitment: We support flexibility, balance, and long-term growth.
  • Inspired by Innovation: We challenge the status quo to advance agriculture globally.

Join Taranis and be part of a team committed to transforming agriculture through technology, sustainability, and measurable impact - for growers, retailers, and the future of farming.

Apply