ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Keyport, NJ

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our ...

New

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan Technologies ArcSpan Technologies is an innovative audience monetization SaaS company operating at the ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

MongoDB

Customer Success Manager

New York, NY

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Connect customers with the right internal resources, including Marketing programs and Executive ...

Medput

Customer Success Manager

Manhattan, NY · On-site

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

talentpluto

Customer Success Manager

New York, NY

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

Harvey

Mid-Market Customer Success Manager

New York, NY · On-site

$125K - $145K/yr

Role Overview As a Customer Success Manager you'll play a critical role in guiding our clients ... An opportunity to contribute to the growth and direction of our Customer Success program, building ...

Patlytics, Inc.

Customer Success Manager

New York, NY · Remote

$150K/yr

Customer Success Manager We are looking for a highly motivated Customer Success Leader, who will drive and execute a strategic vision to ensure our customers receive the maximum value from each ...

Patlytics

Customer Success Manager

New York, NY · On-site

$120K - $150K/yr

Customer Success Manager We are looking for a highly motivated Customer Success Leader, who will drive and execute a strategic vision to ensure our customers receive the maximum value from each ...

MongoDB

Customer Success Manager

New York, NY · On-site

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Connect customers with the right internal resources, including Marketing programs and Executive ...

hyperexponential

Customer Success Manager

New York, NY · On-site

$111K - $135K/yr

Customer Success at hx is about much more than account management. We work with some of the world ... Pet discount plans, retirement plan (401K), and discount programs available to employees Additional ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Keyport, NJ

Customer Success Program Manager information

See Keyport, NJ salary details

$33.6K

$85.8K

$144.6K

How much do customer success program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success program manager in Keyport, NJ is $85,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $102,200.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What job categories do people searching Customer Success Program Manager jobs in Keyport, NJ look for?

The top searched job categories for Customer Success Program Manager jobs in Keyport, NJ are:

What cities near Keyport, NJ are hiring for Customer Success Program Manager jobs?

Cities near Keyport, NJ with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Keyport, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,764 per year, or $41.2 per hour.

Customer Success Manager

PEX

Manhattan, NY • On-site, Remote

Full-time

Posted 2 days ago

New

Job description

Customer Success Manager
Department: Customer Success
Employment Type: Full Time
Location: PEX HQ
Description
About the Role
At PEX, Customer Success isn't just a department - it's the heart of our business. As a Customer Success Manager (CSM), you'll own the customer relationship from onboarding to renewal and beyond, serving as a trusted advisor and strategic partner to a portfolio of diverse accounts.
Your mission?
  • Drive adoption of the PEX platform
  • Create measurable value for our customers
  • Expand customer engagement
  • Protect and grow revenue

Key Responsibilities
What You'll Do
  • Serve as the primary relationship owner for a portfolio of customers across a variety of industries and sizes.
  • Manage the post-sale customer journey: onboarding, training, implementation, adoption, success planning, and renewals.
  • Conduct Executive Business Reviews (EBRs) to highlight value delivered, align on key initiatives, and identify expansion opportunities.
  • Monitor and drive health metrics: utilization rates, feature adoption, customer satisfaction (NPS), overall engagement and Net Spend Retention (NSR).
  • Deliver targeted training sessions and best practice guidance to maximize customer success.
  • Gain deep expertise in the PEX platform, including core functionality, features, and integrations, to serve as a subject matter expert (SME) for customers and internal stakeholders.
  • Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
  • Understand the "why" behind customer needs, aligning PEX's capabilities with their operational goals.
  • Act as a customer advocate, sharing feedback with Product, Engineering, and other internal teams.
  • Identify and mitigate risks of churn, while proactively creating expansion opportunities.
  • Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a unified customer experience.
  • Use tools like Salesforce, Monday.com, Gong, and Google Suite to manage activities, communication, and reporting.
  • Constantly look for ways to improve processes and scale the Customer Success function at PEX.
  • Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
  • Leverage AI tools (e.g., Claude, ChatGPT, Devin) to work more efficiently by accelerating account research, drafting customer communications and internal content, surfacing usage insights, and streamlining internal workflows.

Skills, Knowledge and Expertise
Who You Are
  • A customer-centric professional with a builder mindset - excited to contribute to a fast-growing SaaS fintech environment.
  • A natural relationship-builder with a knack for uncovering needs, solving problems, and driving value.
  • Highly organized and able to juggle competing priorities without losing sight of the big picture.
  • Comfortable engaging with all levels of an organization - from frontline users to C-level executives.
  • Motivated by success metrics like Net Spend Retention, expansion growth, and customer satisfaction (NPS).

Required Skills & Qualifications
  • Bachelor's degree
  • 3+ years in Customer Success, Account Management, or a related client-facing role
  • Proven track record of managing a portfolio of accounts and achieving retention/expansion goals
  • Expertise in consultative selling, problem-solving, and conflict resolution
  • Strong communication, presentation, and project management skills
  • Ability to work cross-functionally in a fast-paced, collaborative environment
  • Self-motivated, adaptable, and open to feedback

Preferred Skills & Qualifications
  • Experience in fintech, payments, prepaid cards, credit cards, expense management, or disbursement platforms
  • Familiarity with Google Suite, Microsoft Office, Monday.com, Salesforce, Claude, ChatGPT, and Gong

Benefits
Why Join PEX?
  • Be part of a team that's reshaping spend management for the modern workforce.
  • Work with passionate, driven people in a culture built on innovation, collaboration, and respect.
  • Grow your career with opportunities to shape the future of Customer Success at PEX.
  • Competitive salary, benefits, and perks.

Apply