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Customer Success Program Manager Jobs in Rhode Island

GXO Logistics

Program Manager, Contingent Workforce

NC · On-site +1

As the Program Manager, Contingent Workforce, you'll be accountable for directing and controlling ... We help our customers manage their goods most efficiently using our technology and services. Our ...

Brownhealth

Outreach Program Manager

Pawtucket, RI · On-site

... customers and one another. MAIN DUTIES AND RESPONSIBILITIES: * Maintains current knowledge of ... Assesses to determine program eligibility, engagement in treatment, appropriate level of care ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Rhode Island

Customer Success Program Manager information

See Rhode Island salary details

$31.8K

$81.3K

$137.1K

How much do customer success program manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success program manager in Rhode Island is $81,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $97,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Rhode Island look for?

The top searched job categories for Customer Success Program Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Customer Success Program Manager jobs?

Cities in Rhode Island with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,346 per year, or $39.1 per hour.

Program Manager, Subsea Systems

Composite Energy Technologies Inc

Bristol, RI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Composite Energy Technologies (CET) of Bristol, RI is looking to hire a highly organized full-time Manufacturing Program Manager, Subsea Systems. Are you looking for a job that offers fulfilling work? Do you have experience managing complex projects? Would you like to work for an innovative engineering and manufacturing company that is a leader in its industry? If so, please read on!This program management position earns a competitive wage. We also offer great benefits, including medical, dental, vision, an IRA with match, and a healthy living program. If this sounds like the right opportunity for you, consider applying today! A DAY IN THE LIFE OF A MANUFACTURING PROGRAM MANAGER, SUBSEA SYSTEMSIn this position, you play an essential role in ensuring we are meeting client requirements and deadlines while maximizing the efficiency of our company's resources. The Manufacturing Program Manager, Subsea Systems Works as the liaison between functional groups such as, Operations, CNC, Design, and Engineering to support client's requirements for implementing solutions to complex problems. This position oversees specific projects, coordinating with essential personnel to ensure that projects adhere to the quality policy and customer requirements and timeline/schedule.Using good judgment, you select methods and techniques that create solutions that relate to project management and take any concerns into account.You are constantly in communication with the production team as well as leadership to ensure that any changes are made aware of promptly and that restrictions are reviewed. Keeping your team on track and staying organized brings you great satisfaction, which is why you are a perfect addition to our company! Work EnvironmentThis position requires time spent on the shop floor and exposure to shop elements including noise, moving parts, dust and fumes. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.  Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occassionally required to work in noisy and dust filled spaces, climb on and around large structures, and sit or stand for extended periods of time during peaks in projects.  Position Type & Expected Work HoursThis is a full-time salaried position, on occasional occurrences working beyond normal working hours. TravelTravel is rarely expected for this position. Required Education and ExperienceMinimum of 2-5 years in related field or roleExcellent communications skillsExcellent problem-solving skillsStrong team building and personnel skillsAbility to read, write, and speak English Preferred Education & ExperiencePrior experience running multidisciplinary teams for DoD programsKnowledge of prepreg composite manufacturingKnowledge of manufacturing machines and toolsExperience with systems design and systems integration Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice. Must be able to pass a background checkMust be a citizen of the United States