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Customer Success Program Manager Jobs in Rhode Island

Program Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of ... Support customer planning and prioritization of engineering resources based on program requirements ...

Program Manager The Program Manager at Rock Spot Climbing is responsible for daily programming ... First Class Customer Service - Perform all duties associated with running the gym, including ...

Senior Program Manager, GTM PMO

Carolina, RI · On-site +1

$116K - $117K/yr

Job Requisition ID # 26WD99757 Position Overview As a Senior Program Manager in Go-to-Market ... Partner with Sales, Customer Success, Enablement, Operations, Product, Technology, and Data ...

Serve as the primary interface with Government customers, Contracting Officers, Contracting Officer Representatives (CORs), Program Managers, and other stakeholders regarding technical, contractual ...

Technical Program Manager

Bristol, RI · On-site

$134K - $174K/yr

Purpose of the Role This role exists to manage customer-facing execution and internal coordination across multiple programs, with a focus on specific products/projects.The Program Manager is ...

Role Overview As Program Manager for Viceroy , you will own the execution of REGENT's flagship ... Success means Viceroy runs on a credible, controlled baseline that every functional lead ...

Showing results 21-40

Customer Success Program Manager information

See Rhode Island salary details

$31.8K

$81.3K

$137.1K

How much do customer success program manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success program manager in Rhode Island is $81,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $97,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What cities in Rhode Island are hiring for Customer Success Program Manager jobs?

Cities in Rhode Island with the most Customer Success Program Manager job openings:

Infographic showing various Customer Success Program Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,346 per year, or $39.1 per hour.

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Re-posted 8 days ago


Job description

Program Manager

WHO WE ARE:

STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.

STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.

STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.

The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.

We are seeking a skilled and experienced Program Manager to join our team!

We are seeking an experienced Program Manager to provide leadership, management, and technical oversight in support of the Naval Undersea Warfare Center Newport Division (NUWCDIVNPT), Undersea Warfare Payload Deployment Systems Department (Code 45). Code 45 provides a full spectrum of engineering resources supporting Undersea Warfare Systems (UWS), including research, analysis, development, test, systems engineering, safety engineering, and engineering evaluation.

The Program Manager will be responsible for overseeing the successful execution of engineering and technical programs from concept through realization, ensuring that program objectives, technical requirements, schedules, resources, quality standards, and customer expectations are met. The position will support projects involving simulation-based development, engineering analysis and design, prototyping, testing, and evaluation in representative environments.

The Program Manager will work closely with government stakeholders, technical teams, engineers, subcontractors, and other program partners to coordinate activities and deliver effective solutions supporting UWS research, development, testing, and improvement efforts.

Key Responsibilities

  • Provide overall program management, leadership, and direction for engineering and technical projects supporting Undersea Warfare Systems.
  • Manage programs and projects across the full lifecycle, from concept development through design, development, prototyping, testing, evaluation, and implementation.
  • Develop and maintain program schedules, milestones, resource plans, budgets, staffing plans, and performance objectives.
  • Coordinate multidisciplinary engineering activities, including systems engineering, test and evaluation, safety engineering, engineering analysis, research, and technical development.
  • Serve as the primary point of contact for program execution, coordinating with government customers and internal and external stakeholders.
  • Monitor program performance and ensure deliverables are completed on schedule, within budget, and in accordance with contractual and technical requirements.
  • Identify program risks, issues, dependencies, and opportunities and develop mitigation and corrective action plans.
  • Lead program status reviews, technical meetings, working groups, and stakeholder engagements.
  • Track and report program progress, including schedule, cost, technical performance, staffing, risks, and deliverables.
  • Ensure effective communication between government personnel, engineering teams, management, subcontractors, and other supporting organizations.
  • Support the development and review of technical documentation, program plans, statements of work, schedules, reports, briefings, and other program deliverables.
  • Coordinate engineering resources supporting research, design, development, test, and improvement projects conducted at NUWCDIVNPT, its detachments, and other government facilities.
  • Ensure program activities comply with applicable government policies, contractual requirements, engineering standards, quality requirements, and security protocols.
  • Support customer planning and prioritization of engineering resources based on program requirements and mission objectives.
  • Facilitate cross-functional problem solving and promote effective collaboration among technical and program teams.
  • Provide senior-level recommendations to government and organizational leadership regarding program execution, resource allocation, risks, and technical priorities.

Required Qualifications

  • Bachelor's degree in Engineering, Science, Business, Program Management, or a related field.
  • 10+ years of professional experience in program management, engineering management, technical project management, or a related field.
  • Demonstrated experience managing complex engineering, research and development, defense, or federal government programs.
  • Experience managing multidisciplinary technical teams and coordinating engineering resources.
  • Strong understanding of program management principles, including scope, schedule, cost, risk, quality, and resource management.
  • Experience developing program plans, schedules, status reports, briefings, and other technical or management documentation.
  • Strong communication, leadership, organizational, and problem-solving skills.
  • Ability to work effectively with government customers, technical personnel, contractors, and senior leadership.
  • Ability to manage multiple priorities and projects in a complex technical environment.
  • U.S. Citizenship required.

Preferred Qualifications

  • Master's degree in Engineering, Science, Business Administration, Program Management, or a related discipline.
  • PMP certification or equivalent program management certification.
  • Experience supporting Department of Defense (DoD), Department of the Navy, Naval Sea Systems Command (NAVSEA), or Naval Undersea Warfare Center (NUWC) programs.
  • Experience supporting Undersea Warfare Systems (UWS) or related defense systems.
  • Knowledge of systems engineering, test and evaluation, safety engineering, engineering analysis, modeling and simulation, or prototype development.
  • Experience managing programs involving research, development, testing, and evaluation (RDT&E).
  • Familiarity with government acquisition processes, contracting environments, and federal technical programs.
  • Active Secret security clearance or ability to obtain and maintain a Secret clearance.
  • Experience working with government laboratories, military installations, engineering organizations, or research and development facilities.


*Position is contingent upon award.

Location: NUWCDIVNPT with travel to Manassas, VA, Lynchburg, VA, Syracuse, NY, and Dahlgren, VA.

To know more about the company, visit Stahl Companies (stahlusa.us)