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Customer Success Program Manager Jobs in Iowa (NOW HIRING)

Perdue Farms

Weaned Pig Program Manager

Des Moines, IA · On-site

We believe that success starts with our people, and our culture is built on a foundation of ... As a Weaned Pig Program Manager, you will lead the coordination and execution of weaned pig and ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Iowa

Customer Success Program Manager information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do customer success program manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success program manager in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Iowa? For Customer Success Program Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Iowa look for? The top searched job categories for Customer Success Program Manager jobs in Iowa are:
What cities in Iowa are hiring for Customer Success Program Manager jobs? Cities in Iowa with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Client Success Partner - MidMarket - ClearanceJobs

Client Success Partner - MidMarket - ClearanceJobs

DHI Group, Inc.

Des Moines, IA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

This Is the Place to Be:
Connecting Futures Now! DHI Group, Inc. is the parent company of career marketplaces, Dice and ClearanceJobs. We connect candidates with career advice, resources and ultimately a dream job. At DHI, we've built a workplace where great people do meaningful work. This is the place to be, and we want you here with us.
You Belong Here:
Join a mission-driven company that puts its people first. We're a collaborative, supportive team that lives by our "One Team" value - working together and winning together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work - 35% higher than the average U.S. company. We've built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups. Come be part of something worth showing up for!
About the team:
As part of our Client Success team, you will work directly with internal and external customers that support our Mid-Market level clients. You will help drive the client's journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals.
About the role:
As a Client Success Partner - Mid-Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy.
Why we're hiring for this role:
Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference.
In the short term, you will:
  • Learn and adapt to our internal systems and operate in a fast-paced environment
  • Teach our clients how to use external-facing applications or software by understanding their needs
  • An empathetic approach to anticipate the client's needs, thoughts, and behaviors
  • Expand client revenue through the identification and closing of upsell opportunities
  • Build, foster, and maintain strong client relationships with key business stakeholders
  • Drive strategic client engagement to understand the client journey and critical success factors fully

In the long term, you will:
  • Drive consistent client communication practices that promote product value and service
  • Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
  • Ensure all product enhancements are communicated effectively to ensure client usage and success
  • Continuously review and work with your sales partners to identify and drive revenue growth and upsells

What you bring to the team:
Required:
  • Ability to work in a team environment
  • Strong organization and time management skills
  • Detail-oriented
  • Understanding prioritization
  • Read and analyze data to make decisions
  • Promote content through social media
  • Ability to explain complex processes in a simplified way
  • Microsoft Office products knowledge
  • CRM system product knowledge, preferably SalesForce, and ChurnZero
  • Entrepreneurial, disciplined, and results-driven
  • Energetic and self-motivated, with an ability to work independently
  • Excellent verbal and written communication skills
  • Ability to pinpoint problems proactively
  • History of assessing client trends through data analysis
  • Demonstrated ability to achieve stretch goals and building on success quarter after quarter
  • This is a hybrid role, including working within our West Des Moines office on Tuesdays, Wednesdays and Thursdays. Regular schedule for the role is 8:00am to 5:00pm Monday - Thursday and 8:00am - 3:00pm on Fridays.

Preferred:
  • Associate degree preferred or relevant experience
  • Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
  • Strong selling skills with utilization of critical data insights to promote product and service value
  • Knowledge of AI tools/platforms

NOTE: This job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job as of the date this job description was prepared. Management reserves the right to modify this job in order to meet business needs.
Des Moines pay range: Base salary/pay plus commissions per year at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities, and experience.
$50,000-$60,000 USD
Benefits
Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events
How to apply?
You can apply below. You'll just need to provide your resume and answer a few questions-it'll only take you a few minutes!
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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