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Customer Success Program Manager Jobs in Iowa (NOW HIRING)

BAE Systems

Program Mgr I

Cedar Rapids, IA · On-site

$120K - $205K/yr

The successful candidate will work closely with customers and will lead the charge in driving ... The ideal Program Manager should have strong leadership and customer relationship skills, knowledge ...

Caeus

HEAT3 Program Manager

Peterson, IA

CAE's Defense and Security business unit focuses on helping prepare military customers to develop ... At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable ...

Incora

Strategic Program Manager

Cedar Rapids, IA · On-site

We are currently seeking an exceptional customer service professional to join us as a Strategic ... We want you to share in the success of Incora, so every employee is eligible for one of our ...

SAP

... apply academy program * Participate in classroom learning, simulations, and real-customer ... Support the execution of Success Plans under guidance of experienced Success Plan Managers * Assist ...

Daniels Health

Program Manager - Iowa

Des Moines, IA · On-site

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Program Manager will possess: * Experience managing accounts, strongly prefer them to be within ...

Daniels Health

Program Manager - Iowa

Des Moines, IA

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Program Manager will possess: * Experience managing accounts, strongly prefer them to be within ...

Daniels Health

Program Manager - Iowa

Des Moines, IA · On-site

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Program Manager will possess: * Experience managing accounts, strongly prefer them to be within ...

Envita Solutions

Onsite Program Manager

Riverdale, IA · On-site

Work with customers and vendors to implement improved waste management procedures * Manage recycling programs * Manage the 90 day accumulation building * Schedule all waste shipments including all ...

Envita Solutions

Onsite Program Manager

Riverdale, IA · On-site

Work with customers and vendors to implement improved waste management procedures * Manage recycling programs * Manage the 90 day accumulation building * Schedule all waste shipments including all ...

Hyve Solutions

Senior Program Manager

Nevada, IA

$109K - $109K/yr

@HYVE Solutions, missions to help customers, business partners, and employees achieve success ... Proven experience as a Program or Project Manager in Operations or manufacturing sector.

Grinnell College

Program Coordinator

Grinnell, IA · On-site

The Program Coordinator provides essential administrative, technical, and programmatic support to ... Experience with web content management and academic success or CRM software (Salesforce preferred)

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Iowa

Customer Success Program Manager information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do customer success program manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success program manager in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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What job categories do people searching Customer Success Program Manager jobs in Iowa look for? The top searched job categories for Customer Success Program Manager jobs in Iowa are:
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Customer Success Program Manager jobs near you
Success Manager - Total Child

Success Manager - Total Child

FOUR OAKS FAMILY AND CHILDRENS SERVICES

Cedar Rapids, IA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

What you will do?

As the Success Manager you will be responsible for assuring the success of children and youth involved in Four Oaks’ TotalChild strategy from initial referral to adulthood. Analyzes issues affecting youth, and develops and oversees execution of a holistically-informed client/family plan that delivers internal and external services necessary to quickly achieve stability. The Success Manager also ensures a successful transition to ongoing care in order to ensure Four Oaks identifies and mitigates potential risks through adulthood.  Specific responsibilities include:

  • Engage family and youth to build relationships, trust and a working partnership necessary for long-term success of clients.
  • Utilize Four Oaks assessment processes after referral.
  • Identify root causes of instability in all primary life domains – education and employment, community, family and the youth him/herself.
  • Independently utilize professional judgment to pinpoint goals which build skills necessary to reduce identified impairments in the life domains.
  • Determine supports and services (internal and external to Four Oaks) critical to the achievement of successful outcomes.
  • Develop Stability Plan that establishes clear, measurable and time-limited outcomes

Holistic Service Delivery

  • Collaborate with internal and external providers to deliver cost-effective skill development and supportive services required to achieve planned outcomes.
  • Conduct Success Team Meetings with Strategy Team and other necessary participants.
  • Continually build relationship and satisfaction with youth and familird through ongoing and effective personal contacts and structured meetings.
  • Document progress and share necessary information with Strategy Team members in order to ensure all providers understand and align services to accomplish critical goals.
  • Drive the execution of Stability Plan action steps to ensure service providers are meeting/exceeding intended outcomes.

Why Work here?

We are more than a team, we are family!   Four Oaks understands the importance of supporting and treating one another as if they were our own family members.  We believe in maintaining a healthy work/life balance while providing career paths for everyone.  Our organization flourishes in an environment of equal opportunity and fair treatment for all.  The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve.  As a valued team member, you are eligible for:

  • Medical, dental & vision insurance
  • 401k Retirement plan
  • Growth & Advancement opportunities
  • Competitive Wages
  • Excellent paid leave time package
  • 7 paid holidays  
  • Business casual work environment
  • Educational discounts
  • Fitness Center Discounts

What you need:

To qualify you need a Bachelors degree plus eight (8) years of relevant experience.   A Minimum of two (2) years of supervisory or case management experience in a direct service environment is required.

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