Customer Success Partner Jobs in Florence, SC (NOW HIRING)

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Business Partner provides HR generalist support to a large population of hourly employees and business leaders, bringing expertise in leadership development, employee experience, and operational excellence.
In this role, you will partner with business leaders to deliver HR initiatives focused on talent management, employee engagement, and internal customer service. Success requires leveraging data-driven insights and understanding the importance of HR metrics to drive business impact. You may also lead a team of entry-level HR employees and own projects that enhance the employee experience.
The HR Business Partner balances strategic and tactical responsibilities, driving organizational success through partnership with leaders. They execute core PXT processes while providing guidance on talent processes, performance management, and cultural initiatives. By building trust and influence through sound business acumen, they manage increasingly complex issues and deliver solutions that enhance both employee experience and business outcomes.
You will be expected to work onsite at an Amazon facility.
Key job responsibilities
- Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
- Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
- Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
- Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters. Support leaders in building inclusive, high-performing teams.
- Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
- Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.
A day in the life
Your day will be a dynamic blend of strategic thinking and data-driven decision-making. You'll focus on driving organizational effectiveness and employee engagement, leveraging advanced analytics and AI-enabled tools to identify trends, anticipate business needs, and develop solutions that enhance workplace experience and deliver measurable results.
From coaching leadership teams on workforce and talent management to driving HR process excellence, you'll collaborate with business leaders to develop forward-looking strategies focused on operational objectives and team effectiveness. You'll build strong partnerships across all levels of the organization while contributing to meaningful workplace improvements.
Success in this role comes from your ability to navigate organizational dynamics, lead change initiatives, and make high-judgment decisions in ambiguous situations. Through a combination of business acumen, data-driven insights, and strategic partnerships, you'll help create a workplace culture where employees feel valued and empowered, while driving long-term organizational success and adaptability in a rapidly evolving business landscape.
This role will support the South Atlantic Region of RSR. It requires 50% travel to provide leadership and development to their operations partners and associates in the rest of the subregion, but when not traveling, will be expected to work onsite at the location listed in the requisition.
About the team
Rural, Super Rural (RSR) executes delivery of packages in rural communities across North America. As part of the larger Rapid and Rural Logistics organization, this business enhances the customer experience in communities where Amazon's fulfilment centers and larger delivery organizations haven't been able to serve at a comparable speed.
As we grow stronger as Amazon's emerging business in new locations throughout the US, our team is seeking multi-site HR leaders (known as People, Experience and Technology) that drive, based on role leveling, strategic and tactical leadership direction; providing internal customer support, and driving HR functional excellence across their assigned locations. RSR PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.
BASIC QUALIFICATIONS
- Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
- Bachelor's degree
- 2+ years of human resources experience or equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing).
PREFERRED QUALIFICATIONS
- Master's Degree or MBA
- Experience supporting operational environments (manufacturing, distribution, or similar)
- Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
- Demonstrated ability to build effective partnerships with business leaders
- Experience handling employee relations matters and conducting workplace investigations
- Strong coaching and influencing skills with ability to guide leaders through complex situations
- Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, GA, Mount Vernon - 60,900.00 - 106,500.00 USD annually
USA, SC, Cameron - 60,900.00 - 106,500.00 USD annually
USA, SC, Florence - 67,600.00 - 118,400.00 USD annually