Customer Success Partner Jobs in Delaware (NOW HIRING)

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.comor follow us on social media.

This position is connected to our Wilmington, Delaware office. Candidates do not need to live in Wilmington or relocate to the city, but they must be within practical commuting distance and able to attend the Wilmington office regularly for leadership meetings, planning sessions and in person collaboration.

The expected office cadence will be discussed during the recruitment process.

Solenis is seeking an IT Strategic Business Partner to shape how technology supports our global Pricing, Product Management and Rebate functions.

This is a high impact position working with senior commercial leaders to translate business priorities into technology strategies, roadmaps and investments. You will connect commercial objectives, business processes, data and technology to improve decision making, simplify operations and deliver measurable value.

As the primary IT advisor to Global Pricing, Product Management and Rebate leadership, you will influence priorities across an important commercial technology landscape that includes Pricefx, Vistex, SAP, Salesforce and related applications.

This opportunity would suit a strategic technology partner who combines strong commercial understanding with the ability to influence senior stakeholders, lead transformation and connect business needs with sustainable technology solutions.

• Build trusted partnerships with senior leaders across Global Pricing, commercial Product Management and Rebates, acting as their primary strategic IT advisor.

• Translate business priorities and operational requirements into multi year technology roadmaps, investment priorities and measurable outcomes.

• Lead portfolio governance and demand prioritization, evaluating initiatives based on business value, risk, complexity, resources and expected impact.

• Improve processes across pricing, rebate management, product lifecycle management, product master data, commercial contracts and quote to cash.

• Identify opportunities to simplify processes, improve automation, strengthen data quality and increase adoption of commercial technology platforms.

• Partner with Enterprise Architecture, SAP, Salesforce, Data and Analytics, Finance, Sales Operations and technical delivery teams to develop effective and sustainable solutions.

• Develop business cases for new capabilities and ensure that technology investments deliver the intended commercial value.

• Support the effective performance of commercial applications, technology partners and vendors, including the resolution of critical business issues.

• Contribute to mergers, acquisitions and integration activities affecting pricing, rebate and product management processes where required.

• A bachelor's degree in Information Technology, Business, Computer Science, Engineering or a related discipline, or equivalent professional experience.

• At least five years of relevant experience in IT business partnership, business relationship management, commercial systems, business analysis or technology transformation.

• Experience supporting commercial processes such as pricing, rebates, product management, sales operations or quote to cash.

• Demonstrated success partnering with senior business leaders and influencing strategic decisions. Experience translating business strategy into technology roadmaps, portfolio priorities and investment decisions.

• Strong understanding of process improvement, data management and technology enabled business transformation.

• Excellent communication, facilitation and stakeholder management skills.

• Experience with Pricefx, Vistex, SAP Pricing or comparable pricing and rebate platforms.

• Knowledge of SAP, Salesforce, master data management, data integrations or business intelligence.

• Experience managing technology vendors, support partners or offshore delivery teams.

• Experience supporting technology integration during mergers or acquisitions.

Direct experience with every platform is not essential. We are interested in candidates who can combine strategic IT business partnership with a strong understanding of commercial processes and technology enabled transformation.

Success in this position will include trusted relationships with commercial leaders, a clear and prioritized technology roadmap, increased adoption and value from commercial platforms, improved data and process effectiveness, and measurable progress against Solenis business objectives.

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We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com