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Customer Success Operations Jobs in Decatur, AL (NOW HIRING)

Leidos

Operations Material Analyst

Huntsville, AL · On-site

$45K - $82K/yr

... our customers' success. We empower our teams, contribute to our communities, and operate ... Leidos Defense Systems Electrical Manufacturing is seeking a Operations Material Analyst to join ...

Leidos

Operations Material Analyst

Huntsville, AL

$45K - $82K/yr

... our customers' success. We empower our teams, contribute to our communities, and operate ... Leidos Defense Systems Electrical Manufacturing is seeking a Operations Material Analyst to join ...

Leidos

Operations Material Analyst

Huntsville, AL · On-site

$45K - $82K/yr

... our customers' success. We empower our teams, contribute to our communities, and operate ... Leidos Defense Systems Electrical Manufacturing is seeking a Operations Material Analyst to join ...

Wow

Sales Customer Advocate

Huntsville, AL · On-site

$750 - $970/wk

As a Sales Customer Advocate, you'll have a direct impact on customer satisfaction, sales effectiveness, and operational success. You'll work across multiple teams, help improve processes, support ...

Socket.dev

Senior Solutions Consultant

Huntsville, AL · On-site

$111 - $178/hr

... operation. As a Senior Solutions Consultant, you will serve as the primary technical owner from the ... Customer Success Managers to ensure that a customer's technical solution is sound and that they are ...

New

Kohler Co.

Sr. Operations Manager

Huntsville, AL · On-site

$155K - $247K/yr

... of our customers in a timely manner. Duties are performedin a manner consistent with the ... Demonstrated success in leadership positions which requires accomplishment of goals and objectives ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Decatur, AL

Customer Success Operations information

See Decatur, AL salary details

$30.5K

$77.9K

$131.2K

How much do customer success operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success operations in Decatur, AL is $77,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What job categories do people searching Customer Success Operations jobs in Decatur, AL look for? The top searched job categories for Customer Success Operations jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Customer Success Operations jobs? Cities near Decatur, AL with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Decatur, AL as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,869 per year, or $37.4 per hour.

Operations Material Analyst

Leidos

Huntsville, AL • On-site

$45K - $82K/yr

Full-time

Re-posted 9 hours ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

76th of 485 rated business services

Job description

Looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Your greatest work is ahead!
Leidos Defense Systems Electrical Manufacturing is seeking a Operations Material Analyst to join our team that supports assembly of a variety of hardware including electrical chassis, cables, printed circuit board assemblies and electro-mechanical assembly efforts.
If this sounds like the kind of environment where you can thrive, keep reading!
Leidos Defense Systems Sector / Manufacturing provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world's toughest security challenges for customers with "can't fail" missions. To explore and learn more, click here!
Are you ready to make an impact? Apply and share your resume with us today!
Primary Responsibilities
  • Work with lab managers and lab technicians supporting production efforts while maintaining delivery schedules and due dates.
  • Material movement in and out of labs to support production builds.
  • Generate serial numbers for subassemblies, organize and verify kits, and prep parts for use as required.
  • Escalate kit shortages or problems needed to complete builds.
  • Packaging of completed electrical assemblies.
  • Track and move electronic subassemblies between electronic assembly labs, quality inspection labs, stockrooms, and shipping docks as required to meet quality, safety, and delivery goals.
  • Perform all associated computer transactions necessary to document material movements in our corporate quality and accounting systems.
  • Utilize visual management standards for labeling and staging totes of subassemblies and will ensure that work in process counts are accurate and up to date.
  • Responsible for assisting and training lower level support employees.
  • Work in team environment and interacting with different functions, project teams and productions teams.

Basic Qualifications
  • Applicants must have a high school diploma or equivalent and 3-5 years of prior relevant experience in inventory management or materials management.
  • Applicants must be able to work independently and in a team environment.
  • Ability to maintain workplace cleanliness with strong organizational skills and attention to detail.
  • Must be a US Citizen and possess (and be able to maintain) a Final Secret Clearance OR meet the eligibility to obtain (and maintain) a Secret Clearance.

Preferred Qualifications
  • Experience working in Deltek Costpoint.
  • Experience using Microsoft Office Suite. (Word, Excel, PowerPoint, and Outlook)
  • Experience with Manufacturing Execution Systems (MES).
  • Familiarity with Bill of Material (BOM) and Costpoint Manufacturing Orders.
  • Experience with consumable storage and accountability.
  • ESD Processes & Procedures.
  • Electronic component handling requirements.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
July 2, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $45,500.00 - $82,250.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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