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Customer Success Operations Jobs in Decatur, AL (NOW HIRING)

... our customers and our community. Our success is attributable to our employees. We recruit and ... The Operations Technician II will perform technical support engineering involving a sequence of ...

... our customers and our community. Our success is attributable to our employees. We recruit and ... The Operations Technician II will perform technical support engineering involving a sequence of ...

... our customers. * Determines work procedures, prepares work schedules, and expedites workflow ... Experience in training associates in job activities and coaching for success. Must possess computer ...

Coordinates and works closely with multiple customers on training, demonstrations, and customer ... Focuses on teamwork and puts the success of the team above one's own interests Physical Demands

... our customers and our community. Our success is attributable to our employees. We recruit and ... The Operations Technician II will perform technical support engineering involving a sequence of ...

... our customers and our community. Our success is attributable to our employees. We recruit and ... The Operations Technician II will perform technical support engineering involving a sequence of ...

... our customers and our community. Our success is attributable to our employees. We recruit and ... The Operations Technician II will perform technical support engineering involving a sequence of ...

Provide escalated technical support for customer operational issues and help troubleshoot complex ... Customer Success teams, to ensure engagement goals are met. * Document technical designs ...

... our customers and our community. Our success is attributable to our employees. We recruit and ... The Operations Technician II will perform technical support engineering involving a sequence of ...

As the Program Leader for Critical Industries, you will drive operational excellence and customer success across our highest-value strategic accounts. This leader will establish and scale a world ...

Support customer participation in joint exercises, wargames, and real-world operational events ... success * Adhere to all applicable policies on security, conduct, data handling, and program ...

... success. TP is committed to supporting those who serve. We welcome applications from active-duty ... Proven ability to manage KPIs, quality, productivity, and customer experience * Experience coaching ...

Showing results 21-40

Customer Success Operations information

See Decatur, AL salary details

$30.5K

$77.9K

$131.2K

How much do customer success operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success operations in Decatur, AL is $77,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What job categories do people searching Customer Success Operations jobs in Decatur, AL look for? The top searched job categories for Customer Success Operations jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Customer Success Operations jobs? Cities near Decatur, AL with the most Customer Success Operations job openings:
Infographic showing various Customer Success Operations job openings in Decatur, AL as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,869 per year, or $37.4 per hour.

Operations Technician II

Venturi

Huntsville, AL • On-site

Full-time

Re-posted 24 days ago


Job description

Summary

Operations Technician II

Redstone Arsenal, AL

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  

Our Strength Is Our People 

We believe taking care of our employees will deliver the best support to our customers and our community. Our success is attributable to our employees. We recruit and retain civic-minded people who fit our family-oriented small business culture. 

Valued people deliver the highest level of professionalism and support to our customers. We provide our employees with a positive work environment and social activities that reinforce teamwork. 

Fleet maintenance for our Department of Defense customers includes repairing, fabrication, manufacturing, rebuilding, assembly overhaul, modification, refurbishment, rebuilding, testing, analyzing, repair-process design, in-service engineering, upgrading, painting and disposal of parts, assembling, sub-assembling components or end items that require shop facilities, tooling, support equipment, and/or personnel of higher technical skills or processes beyond the average level capability. 

The Operations Technician II will perform technical support engineering involving a sequence of related operations, like maintenance, transportation support, inventory/warehouse support, and test and engineering operations.


Responsibilities
  • Perform extremely high-profile work for the Department of Defense. 
  • Provide technical support engineering for following specific instructions, assembling, or constructing simple or standard equipment or parts, and servicing or repairing simple instruments or equipment.
  • Provide technical support engineering for conducting a variety of tests using established methods of preparing test specimens, adjusting and operating equipment, recording test data, and pointing out deviations resulting from equipment malfunction or observational errors.
  • Provide technical support engineering for extracting engineering data from various prescribed but non-standardized sources, processing the data following well-defined methods, including elementary algebra and geometry, and presenting the data in the prescribed form.
  • Function independently to resolve problems.
  • Advise staff members to meet established objectives.
  • Perform maintenance and other logistics functions on fielded systems.
  • Maintain inventory, prepare order quantities, and track resupply activities.
  • Perform fleet planning, operation, and maintenance.
  • Prepare shipping materials.
  • Conduct maintenance operations.
  • Operate test and diagnostic equipment.
  • Operate handling equipment.
  • Operate/drive various vehicles.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent
  • 5+ years of relevant experience
  • Interim Secret clearance is required on day one, and must have the ability to obtain and maintain a Secret clearance over the life of the contract

Knowledge, Skills, and Abilities:

  • A strong background in the following areas is preferred:
    • Welding: MIG, TIG, and ARC (certifications are beneficial)
    • Fabrication
    • Hydraulic systems repair, including cylinder evaluation and rebuild
    • Electrical System Repair - A/C up to 480V 3ph. and D/C up to 48V
    • HVAC categories EPA608 Universal with 410A and EPA609 (certifications are beneficial)
    • Painting/respirator (qualification is beneficial)
    • General mechanical repairs
  • Experience in commercial and military type Material Handling Equipment is desired.
  • Ability to demonstrate maturity and technical strength in the respective area of expertise and adjust quickly to a complex and ever-evolving scope of work.
  • Mechanical aptitude and the ability to conscientiously follow written and verbal instructions.
  • Proper use of standard hand tools and material handling equipment.
  • Operation of heavy equipment, including trucks and forklifts, for general material handling.
  • Ability to maintain a driver’s license.
  • Ability to lift boxes, packages, and equipment weighing up to 100 pounds using proper equipment and lifting techniques.
  • Physically fit with full use of arms, legs, and back.
  • Ability to maintain required training and certifications.
  • Ability to use computers to search for and generate information using Microsoft.
  • Ability to travel 20-30% to CONUS and OCONUS locations.
  • Ability to work nights, weekends, and holidays as required.

How you’ll grow  

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

Benefits  

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

Chenega MIOS’s culture  

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  

Corporate citizenship  

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  

Learn more about Chenega’s impact on the world.  

Chenega MIOS News- https://chenegamios.com/news/  

Tips from your Talent Acquisition Team  

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  

Chenega MIOS web site - www.chenegamios.com  

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm  

LinkedIn - https://www.linkedin.com/company/1472684/  

Facebook - https://www.facebook.com/chenegamios/ 

#Venturi, LLC