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Customer Success Manager Edtech Jobs in Decatur, AL

Fulfyld

Head of Customer Success

Madison, AL · On-site

$90K - $115K/yr

We partner with growing brands to manage their inventory, fulfillment, packaging, and day-to-day ... You'll personally drive the changes needed to take Customer Success to the next level, supported by ...

ASSA ABLOY

Regional Sales Manager

Athens, AL

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Decatur, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Decatur, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Athens, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Athens, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Athens, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

Copeland

Strategic Account Executive OEM

Arab, AL · On-site

Demonstrated success managing strategic or enterprise-level customer accounts. * Advanced consultative selling, opportunity management, and negotiation skills. * Ability to engage and influence ...

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Customer Success Manager Edtech information

See Decatur, AL salary details

$30.5K

$77.9K

$131.2K

How much do customer success manager edtech jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success manager edtech in Decatur, AL is $77,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What job categories do people searching Customer Success Manager Edtech jobs in Decatur, AL look for?

The top searched job categories for Customer Success Manager Edtech jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Success Manager Edtech jobs?

Cities near Decatur, AL with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Decatur, AL as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $77,869 per year, or $37.4 per hour.

Head of Customer Success

Fulfyld

Madison, AL • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

About Fulfyld
Fulfyld is an e-commerce fulfillment and logistics company headquartered in Madison, Alabama. We partner with growing brands to manage their inventory, fulfillment, packaging, and day-to-day logistics operations.
The Role
This is not simply a people-management position. We're looking for a builder and operator; someone who will lead our Account Management team both day-to-day and at the strategic level: coaching and developing the people on it, while rethinking the processes and systems that shape how it operates. You'll personally drive the changes needed to take Customer Success to the next level, supported by our executive and operations teams.
Responsibilities
  • Lead, coach, and develop our Account Management team.
  • Establish a proactive, scalable approach to client management.
  • Identify processes that need to be created, standardized, automated, or improved.
  • Develop SOPs, playbooks, escalation procedures, and client-management workflows.
  • Create visibility into client health, risk, retention, and team capacity.
  • Improve how responsibilities are divided between Account Management, support staff, and Operations.
  • Strengthen our processes around onboarding, account reviews, escalations, and retention.
  • Serve as an escalation point for important client relationships.
  • Partner with Operations and leadership to identify recurring client issues and fix their root causes.
  • Use data, technology, and automation to improve both client experience and team efficiency.
What We're Looking For
  • Experience leading an Account Management, Customer Success, Client Services, or similar team.
  • Proven experience designing and implementing processes, not simply managing within existing ones.
  • Strong leadership, communication, and client-management skills.
  • Experience working in a growing or rapidly changing organization.
  • Strong analytical and operational thinking.
  • Ability to turn recurring problems into scalable solutions.
  • Comfortable working across departments and handling high-pressure client situations.
  • High degree of ownership and a strong bias toward execution.
  • Experience in 3PL, fulfillment, logistics, e-commerce, supply chain, SaaS, or another operationally complex environment is preferred.
What Success Looks Like
The right person will help Fulfyld create a more scalable Account Management organization with:
  • Better client health and risk visibility.
  • Clearer processes and ownership.
  • More consistent client experiences.
  • Stronger team accountability and development.
  • Better use of technology and support resources.
  • Less dependence on individual institutional knowledge.
Benefits
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Supplemental Benefits (Short-Term Disability, Accident, Critical Illness, and more)
  • Parental Leave

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