ZipRecruiter

Log In

1

Customer Success Manager Edtech Jobs in Mobile, AL

penlink

Customer Success Specialist

Mobile, AL · On-site

You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...

World Wide Technology

Software Specialist

Mobile, AL · On-site

Be able to clearly communicate commercial and process-oriented information to Customer Success partners, account teams, and customer stakeholders. * Be organized and capable of managing multiple ...

Quadient

Merchant Solution Consultant

Mobile, AL · On-site

Manage the end-to-end merchant onboarding process, ensuring all documentation, underwriting, and ... Partner with Customer Success, Product, and Finance to develop and maintain customer health ...

Quadient

Merchant Solution Consultant

Mobile, AL · On-site

Manage the end-to-end merchant onboarding process, ensuring all documentation, underwriting, and ... Partner with Customer Success, Product, and Finance to develop and maintain customer health ...

Doist

Merchant Solution Consultant

Mobile, AL · On-site

$90 - $120/hr

Post-Go-Live Customer Success & Issue Resolution Work with customers post-go-live to ensure they ... in the CRM system. Generate regular reports for internal stakeholders, tracking onboarding ...

Posted today

Safety Plus, Inc.

Sales Account Executive

Mobile, AL · On-site

$75K - $90K/yr

Customer-First Mindset: We align every decision with customer success, ensuring we deliver ... Full-Cycle Sales Management: Own the entire sales process from initial contact to contract ...

next page

Showing results 1-20

All JobsCustomer Success Edtech JobsCustomer Success Manager Edtech JobsCustomer Success Manager Edtech Jobs in Mobile, AL

Customer Success Manager Edtech information

See Mobile, AL salary details

$32.3K

$82.4K

$138.9K

How much do customer success manager edtech jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success manager edtech in Mobile, AL is $82,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Mobile, AL? For Customer Success Manager Edtech jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Mobile, AL look for? The top searched job categories for Customer Success Manager Edtech jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Customer Success Manager Edtech jobs? Cities near Mobile, AL with the most Customer Success Manager Edtech job openings:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Mobile, AL as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,427 per year, or $39.6 per hour.

Customer Success Specialist

penlink

Mobile, AL • On-site

Full-time

Posted 25 days ago

Job description

PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping safe the places we call home.

With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You’ll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.


Requirements

YOUR RESPONSIBILITIES

• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.

• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams

• Identify risk and growth indicators for assigned accounts

• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings

• Adhering to team and company processes.

• Other duties as assigned


YOUR COMPETENCIES & EXPERIENCE

• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred

• 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required

• Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred

• Ability to manage customer issues and resolve escalations

• Support complex, high-value, or marquee accounts

• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized

• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously

• Proven experience utilizing law enforcement software for a variety of workflows

Apply