ZipRecruiter

Log In

1

Customer Success Operations Jobs in Kansas (NOW HIRING)

Propio

Client Success Manager

Overland Park, KS · On-site

Manage cross-functional projects with internal teams to ensure service excellence and operational ... Maintain detailed documentation of client communications and service records using CRM platforms ...

Propio

Client Success Manager

Overland Park, KS · On-site

Manage cross-functional projects with internal teams to ensure service excellence and operational ... Maintain detailed documentation of client communications and service records using CRM platforms ...

Global Payments

Client Success Manager

Lenexa, KS

Ensure quality service and operational performance within the parameters of program and delivery ... Supports the client by acting as the voice of the customer, identifying product support and ...

Overstory

You'll work across Customer Success, Product and Engineering to ensure that fast paced, dependency ... operations, program management, or product/biz ops in dynamic technical product environments ...

Harris

Reporting directly to the VP of Operations, you will partner closely with Product, Engineering, Customer Success, Professional Services, and Executive Leadership to advocate for customers, improve ...

Harris

Reporting directly to the VP of Operations, you will partner closely with Product, Engineering, Customer Success, Professional Services, and Executive Leadership to advocate for customers, improve ...

Coloplast

Customer Excellence Specialist

Arlington, KS · On-site

$14.75 - $19.50/hr

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and analyzing key account data to drive customer retention, sales growth, and operational efficiency. This ...

Coloplast

Customer Excellence Specialist

Arlington, KS · On-site

$14.75 - $19.50/hr

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and analyzing key account data to drive customer retention, sales growth, and operational efficiency. This ...

Cloudbeds

$140K - $180K/yr

As a Senior Support Operations Manager at Cloudbeds, you will own the operational backbone of our ... Experience implementing AI-powered customer success/support solutions - chatbots, agent assist, ...

Comfort Medical

Customer Excellence Specialist

Arlington, KS

$14.75 - $19.50/hr

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and analyzing key account data to drive customer retention, sales growth, and operational efficiency. This ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Kansas

Customer Success Operations information

See Kansas salary details

$29K

$74.1K

$124.9K

How much do customer success operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success operations in Kansas is $74,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $88,300.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Kansas? The most popular types of Customer Success Operations jobs in Kansas are:
What are popular job titles related to Customer Success Operations jobs in Kansas? For Customer Success Operations jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Kansas look for? The top searched job categories for Customer Success Operations jobs in Kansas are:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Kansas as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $74,081 per year, or $35.6 per hour.

Client Success Manager

Propio

Overland Park, KS • On-site

Full-time

Re-posted 14 days ago

Propio rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

365th of 481 rated business services

Job description

Description:


Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you’re passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you.


The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You’ll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio’s solution.


This role is located in our Overland Park, KS office and may require travel up to 20%.


Responsibilities:

  • Serve as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationships
  • Understand and articulate each client’s needs, objectives, and policies related to effectively position Propio’s services as solutions
  • Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators
  • Provide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-making
  • Identify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needs
  • Manage cross-functional projects with internal teams to ensure service excellence and operational alignment
  • Lead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the client
  • Maintain detailed documentation of client communications and service records using CRM platforms such as Salesforce
  • Resolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional manner
  • Act as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessions
  • Performs other responsibilities and duties assigned


Requirements:


Qualifications

  • Bachelor’s Degree or equivalent work experience
  • 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business
  • Demonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansion
  • Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset
  • Proven ability to analyze data and deliver insights that drive client action and satisfaction
  • Proficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferred
  • Strong organizational skills and ability to manage multiple priorities with attention to detail
  • Ability to work both independently and within a team to meet deadlines
  • A self-starter who thrives in a fast-paced team-oriented environment



#LI-RA1

What Propio employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom