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Customer Success Operations Manager Jobs in Walpole, MA

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... functional operation, partnering closely with Sales, Product, Engineering, Sales Operations ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... Operations and Product Management teams at Veracode to ensure our services are delivered ...

MongoDB

Customer Success Manager

Boston, MA · On-site

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Conduct comprehensive customer business reviews, analyzing technical health and operational ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning ... teams, and operations leaders * Help build internal processes and playbooks as we scale the ...

EverQuote, Inc.

Manager, Customer Success

Cambridge, MA · On-site

$108 - $115/hr

The Manager, Customer Success will lead our Accelerated Customer Success team (~12 person org) of ... functional operation, partnering closely with Sales, Product, Engineering, Sales Operations ...

MongoDB

Customer Success Manager

Boston, MA

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Conduct comprehensive customer business reviews, analyzing technical health and operational ...

AlleyCorp

Customer Success Manager

Boston, MA · On-site

$81 - $160/hr

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Conduct comprehensive customer business reviews, analyzing technical health and operational ...

New

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work ... Strong understanding of manufacturing and/or supply chain operations. * Outstanding critical ...

LNS Research

Customer Success Manager

Cambridge, MA · On-site

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work ... Strong understanding of manufacturing and/or supply chain operations. * Outstanding critical ...

Monotype

Customer Success Manager

Woburn, MA · On-site

What we're looking for: * 2+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment. * Proven ability to manage customer relationships and drive adoption in ...

LNS Research

Customer Success Manager

Cambridge, MA · On-site

$65K - $75K/yr

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work ... Strong understanding of manufacturing and/or supply chain operations. * Outstanding critical ...

OneScreen

Customer Success Manager

Boston, MA · On-site

Partner with internal operations and measurement teams to keep campaign delivery on track, stepping ... customer success. * Strong project management skills with a proven ability to handle multiple ...

OneScreen.AI, Inc

Customer Success Manager

Boston, MA · On-site

$95 - $135/hr

Partner with internal operations and measurement teams to keep campaign delivery on track, stepping ... customer success. * Strong project management skills with a proven ability to handle multiple ...

New

OneScreen

Customer Success Manager

Boston, MA · On-site

$80K - $110K/yr

Partner with internal operations and measurement teams to keep campaign delivery on track, stepping ... customer success. * Strong project management skills with a proven ability to handle multiple ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100 ... Strong understanding of manufacturing and/or supply chain operations. * Outstanding critical ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Walpole, MA

Customer Success Operations Manager information

See Walpole, MA salary details

$48.5K

$134.8K

$147.7K

How much do customer success operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer success operations manager in Walpole, MA is $134,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,100.00 and $146,100.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Manager jobs in Walpole, MA look for?

The top searched job categories for Customer Success Operations Manager jobs in Walpole, MA are:

What cities near Walpole, MA are hiring for Customer Success Operations Manager jobs?

Cities near Walpole, MA with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Walpole, MA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $134,847 per year, or $64.8 per hour.

Manager, Customer Success

EverQuote

Cambridge, MA • On-site

Other

Posted 14 days ago

Job description

Manager, Customer Success
Location: Cambridge, MA / Hybrid
(This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.)
About us:
EverQuote is a leading AI-powered growth solutions partner for regulated property and casualty insurance entities, enabling the largest insurance carriers and thousands of agents to maximize customer acquisition across digital channels. Fueled by our proprietary data assets and our AI traffic engine, EverQuote is transforming the way providers attract and engage consumers to grow market share.
Joining our team puts you at the forefront of this transformation. You will collaborate with a group of builders to solve complex problems and reshape a massive industry. If you want to drive real-world impact and do the best work of your career, you've found your home. We move fast, follow the data, and hold ourselves to high standards. If that's how you work too, this is the role for you.
About the role:
EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established insurance agencies pursuing significant growth, giving them access to a specialized suite of proprietary advantages. The Manager, Customer Success will lead our Accelerated Customer Success team (~12 person org) of Business Consultants, who work directly with AGP agencies to drive revenue growth, minimize churn, and maximize customer satisfaction.
This role reports to the Director, Customer Success and sits at the center of a highly cross-functional operation, partnering closely with Sales, Product, Engineering, Sales Operations & Strategy, and Marketing to ensure the team has the tools, insights, and support needed to hit aggressive monthly and quarterly targets. You'll be responsible for the full performance and development of your team, while also becoming a subject-matter expert on EverQuote Pro, our broader suite of services, and the insurance industry landscape by carrier.
If you thrive on building and coaching high-performing teams, love using data to drive outcomes, and want to play a pivotal role in scaling one of EverQuote's highest-value customer segments, this is the role for you.
What you'll do:Team Building
Own direct management of the Accelerated Customer Success team (~12 person org), assessing individual strengths and growth areas
  • Run weekly 1x1s, monthly performance check-ins, and quarterly performance reviews
  • Recruit, interview, and hire top Customer Success talent when needed
  • Build team culture and morale through regular team-building activities, earning trust and buy-in from your team
Coaching & Development
  • Coach Business Consultants on sales strategies to drive cross-sell and upsell opportunities
  • Train the team on Customer Success best practices to reduce revenue churn and improve customer satisfaction
  • Deliver regular, actionable feedback - both written and verbal - on strengths and areas for growth
  • Create development opportunities that let team members stretch into new skills and responsibilities
Data-Driven Results
  • Own 100% attainment of monthly and quarterly targets for revenue growth and customer/revenue retention
  • Identify and act on cross-sell/upsell opportunities to drive incremental revenue
  • Build and refine tools and strategies that help BCs consistently hit their CS targets
  • Partner cross-functionally to secure the resources and support needed to hit aggressive goals
  • Use data and reporting to prioritize team workflow and understand how day-to-day activity translates into outcomes
Customer Relationships
  • Serve as the escalation point for all day-to-day customer escalations, working to mitigate churn risk
  • Build deep, strategic relationships with EverQuote's largest and most influential Accelerated accounts
  • Apply strong product, customer, and industry knowledge (by carrier) to drive positive outcomes for both customers and EverQuote
What you bring to the team:
  • Bachelor's degree or equivalent practical experience
  • 5+ years of direct/individual Customer success or Sales experience
  • 2+ years experience as a manager of customer-facing teams of 3 or more
Nice to have:
  • Previous experience in a SaaS or Insurance environment
  • AI usage experience

The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in variable cash bonus programs, equity, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility which are designated by role. The range for this hybrid full time role is $108-115k + Incentive.
Your recruiter can provide more details about the specific salary/OTE range for your role during the hiring process.
EverQuote is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available upon request.
For more information, visit https://investors.everquote.com and follow on LinkedIn.

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