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Customer Success Operations Manager Jobs in Spring, TX

Woodmac

Director - Customer Success

Houston, TX · On-site

The Director of Customer Success will play a key leadership role in operationalizing Customer ... disciplined operational execution by establishing clear plans, milestones, risk management ...

Orbee

Customer Success Manager

Cypress, TX · On-site

You understand how a CRM/DMS works and where the "data silos" live in a dealership. * Analytical ... You can translate technical system requirements into clear operational logic. You are comfortable ...

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX · On-site

Customer Success Specialist for Digital Products The Customer Success Specialist for Digital ... Roles & Responsibilities Customer Relationship Management * Own and maintain strong, long-term ...

Market Value

Customer Success Representative

Houston, TX · On-site

$55K - $65K/yr

Coordinate with marketing, operations, and other departments regarding customer needs * Help ensure ... Dependable time-management and follow-through * Ability to document customer feedback and ...

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Customer Success Operations Manager information

See Spring, TX salary details

$39.6K

$110.1K

$120.6K

How much do customer success operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success operations manager in Spring, TX is $110,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,200.00 and $119,200.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Spring, TX?

For Customer Success Operations Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Spring, TX look for?

The top searched job categories for Customer Success Operations Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Customer Success Operations Manager jobs?

Cities near Spring, TX with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Spring, TX as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $110,059 per year, or $52.9 per hour.

Lead Customer Success Manager - Public Sector

Houston, TX • On-site

Relativity
See more jobs at Relativityexternal

Other

Posted 3 days ago

New

Job description

Posting Type

Remote/Hybrid

Job Overview

The Lead Customer Success Manager operates at the intersection of strategic customer consulting and internal team leadership. This role owns a portfolio of Premier Tier (PSP) accounts, which are the highest-value, most complex relationships in the business. This role also serves as a methodology leader, coaching resource, and execution standard-setter for the broader CSM team. The Lead CSM is accountable, not only for their own portfolio outcomes, but for the quality of AI adoption, change-management practice, and domain expertise that CSMs in their orbit deliver. This role shapes what excellence looks like.

Job Description and Requirements

Own Premier-Tier Customer Outcomes

  • Deliver the full Premier Tier value proposition: orchestrate the PSP catalogue, coordinatethe account team(TAM, Adoption Services, Executive Sponsor), and own the customer's overall success program quality.

  • Own customer health; make building the renewal business case a daily motion.

  • Lead ROI Summaries, benchmarking reports, and executive-level Business Reviews that quantify impact and connect to customer C-suite priorities.

  • Build VO champion relationships; deliver referenceable outcomes that Marketing and Sales leverage - and holdself accountableto referenceable account targets.

Lead AI Adoption and Change Management at the Highest Level

  • Serve as the team's AI adoption and change-management exemplar: lead customers through comprehensiveaiRworkflow integration, advising on governance, defensibility, and how to transform legal practice.

  • Own the conversation with GCs, senior partners, and legal ops leaders on what AI means for their team, their workflows, and theirriskposture. Be the person customers trust to co-design AI-governed legal workflows.

  • Use generative AI tools to accelerate success planning, VO creation, and customer prep,and model what this looks like for peers.

  • Build repeatable AI adoption and change-management playbooks for your segment; contribute to the team's Tier 1methodology.

Serve as a Methodology Leader and Internal Multiplier

  • Own at least one department-level initiative per year with measurable business impact (e.g., AIadoptionplaybook development, Tier 1methodology, change-management framework).

  • Train and coach CSMs on VO quality, Tier 1 adoption, AI governance conversations, exec engagement, and success planning; serve as the practical expert peers go to before escalating to management.

  • Represent the CSM function in cross-functional forums, product councils, or Sales alignment meetings; bring a documented customer perspective that shapes decisions.

Execute with Executive Credibility and Commercial Awareness

  • Maintain C-suite relationships across PSP accounts; be recognized by customer executives as a strategic peer and change-management advisor

  • Partner with AEs and Sales leadership as a peer: bring account intelligence, surface growth signals, and co-develop expansion strategies,whilemaintainingthe trusted advisor boundary.

  • Anticipate and navigate complex stakeholder environments, including multi-entity global structures and political dynamics, without escalation dependency.

WhatWe'reLooking For

  • 7-10 years in Customer Success, Consulting, or Strategic Account Management with demonstrable ownership of enterprise or premier-tier relationships

  • Track recordof driving measurable outcomes across complex, multi-stakeholder accounts at the executive level

  • Proven ability to develop teammethodology, playbooks, or enablement assets that improve peer performance

  • C-suite credibility: able to lead exec-level conversations, challenge assumptions constructively, and influence strategic decisions

  • Deep AI fluency: able to advise customers onaiRadoption strategy, AI governance, workflow defensibility, and the business case for AI-enabled legal practice transformation

  • Change-management leadership: able to help customers build internal consensus, navigate resistance, and measure adoption by outcomes.

  • Commercial awareness: understandsrenewal dynamics, growth signals, and how to support Sales without overstepping role boundaries

Required

  • Deepexpertisein legal technology, eDiscovery, litigation operations, or a compliance-regulated environment. This role advises GCs and senior partners; domain credibility is non-negotiable

Preferred

  • Background in legal practice, litigation support, or legal operations; the ability to speak as a peer to senior legal professionals

  • Experience owning Premier or paid success programs with defined SLAs and commercial accountability

  • Gainsight advanced user; able to build or influence scorecard logic andreportingto drive team outcomes

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Account Management, Collaboration, Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning, Team Leadership

Apply