Manage inventory, coordinate shipping, and handle repairs so machines get where they need to be and ... Prior experience in customer success, operations, field service, or a similar hands-on support role.
Manage inventory, coordinate shipping, and handle repairs so machines get where they need to be and ... Prior experience in customer success, operations, field service, or a similar hands-on support role.
Customer Success Manager
Yocumtown, PA · On-site
The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality ...
Quick apply
Customer Success Manager
Yocumtown, PA · On-site
The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality ...
Customer Success Manager
Yocumtown, PA · On-site
The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality ...
Customer Success Manager
Yocumtown, PA · On-site
The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality ...
Customer Success Manager
Yocumtown, PA · On-site
$120 - $180/hr
Customer Success Manager - Cable Backplane Systems Location: Santa Clara, CA or Valley Green, PA ... Own the operational customer experience for one or more strategic accounts during Mass Production ...
Customer Success Manager
Yocumtown, PA · On-site
$120 - $180/hr
Customer Success Manager - Cable Backplane Systems Location: Santa Clara, CA or Valley Green, PA ... Own the operational customer experience for one or more strategic accounts during Mass Production ...
Customer Success Manager
York, PA · On-site
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Customer Success Manager
York, PA · On-site
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Quick apply
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Customer Success Manager
York, PA · On-site
$70K - $80K/yr
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Senior Customer Success Manager
York, PA · On-site
$80K - $95K/yr
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Senior Customer Success Manager
York, PA · On-site
$80K - $95K/yr
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Senior Customer Success Manager
York, PA · On-site
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Senior Customer Success Manager
York, PA · On-site
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Senior Customer Success Manager
$80K - $95K/yr
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
Quick apply
Senior Customer Success Manager
$80K - $95K/yr
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
The Manager of Customer Success is a member of the leadership team that will help to support this effort by coaching and driving CSMs to deliver and demonstrate value for customers. The Manager of ...
The Manager of Customer Success is a member of the leadership team that will help to support this effort by coaching and driving CSMs to deliver and demonstrate value for customers. The Manager of ...
Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success. Operations Management - Fleet and Facilities
Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success. Operations Management - Fleet and Facilities
Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success. Operations Management - Fleet and Facilities
Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success. Operations Management - Fleet and Facilities
Operations Manager, Fleet and Facilities
Hummelstown, PA · On-site
$110 - $160/hr
Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success. Operations Management -- Fleet and Facilities
Operations Manager, Fleet and Facilities
Hummelstown, PA · On-site
$110 - $160/hr
Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success. Operations Management -- Fleet and Facilities
Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success. Operations Management -- Fleet and Facilities
Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success. Operations Management -- Fleet and Facilities
Operations Manager
Mount Joy, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Operations Manager
Mount Joy, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Operations Manager
Mount Joy, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Operations Manager
Mount Joy, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Proficient with CRM systems, workflows, with a track record of creating systems others can easily ... success.
Quick apply
Proficient with CRM systems, workflows, with a track record of creating systems others can easily ... success.
Operations Manager
York, PA · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
York, PA · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Mount Joy, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Operations Manager
Mount Joy, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Customer Success Operations Manager information
See Lancaster, PA salary details
$43.2K - $51.3K
3% of jobs
$51.3K - $59.3K
0% of jobs
$59.3K - $67.4K
3% of jobs
$67.4K - $75.4K
2% of jobs
$75.4K - $83.4K
2% of jobs
$83.4K - $91.5K
3% of jobs
$91.5K - $99.5K
1% of jobs
$99.5K - $107.6K
1% of jobs
$107.6K - $115.6K
0% of jobs
$115.6K - $123.6K
1% of jobs
$124.4K is the 25th percentile. Wages below this are outliers.
$123.6K - $131.7K
83% of jobs
$43.2K
$120.2K
$131.7K
How much do customer success operations manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for customer success operations manager in Lancaster, PA is $120,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,200.00 and $130,200.00 per year, depending on experience, location, and employer.
What is a customer success operations manager?
A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.
How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?
A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?
A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.
What is the difference between Customer Success Operations Manager vs Customer Success Specialist?
| Aspect | Customer Success Operations Manager | Customer Success Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpful | Often entry-level; customer success or communication certifications beneficial |
| Work Environment | Focuses on process optimization, data analysis, and cross-department collaboration | Engages directly with customers, providing support and onboarding |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to streamline customer success functions | Common across various industries for customer support roles |
The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.
What are popular job titles related to Customer Success Operations Manager jobs in Lancaster, PA?
For Customer Success Operations Manager jobs in Lancaster, PA, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Lancaster, PA look for?
The top searched job categories for Customer Success Operations Manager jobs in Lancaster, PA are:
What cities near Lancaster, PA are hiring for Customer Success Operations Manager jobs?
Cities near Lancaster, PA with the most Customer Success Operations Manager job openings:
Full-time
Re-posted 22 days ago
Job description
About Volley
Volley is the first assessment and training system built for racquet clubs. It gives every player a smarter way to train and turns empty court time into recurring revenue. Our machines live at clubs across the country, and our job is to make sure the fleet stays running, keeping players on the court and keeping club operators happy. We're a small, fast-moving team, and this is the first role of its kind on our operations side.
The Role
This is a hands-on, do-a-bit-of-everything role for someone who likes solving problems in person and over the phone, isn't afraid to open up a machine, and can stay organized when three things need attention at once. You'll be the connective tissue between our clubs, our hardware, and our product team - the person who makes sure things actually get done.
Because this is our first generalist hire in operations, the role will grow and shift as you do. We're looking for someone who treats ambiguity as opportunity rather than obstacle.
What You'll Do
- Support our clubs. Field support tickets and troubleshoot machine issues, whether that's diagnosing a connectivity problem remotely or walking a club manager through a fix.
- Keep the hardware moving. Manage inventory, coordinate shipping, and handle repairs so machines get where they need to be and get back into service quickly.
- Close the loop with product. Spot patterns in what clubs and players are running into, and feed clear, useful insights back to our product and development team.
- Back up operations. Pitch in across day-to-day operations wherever the team needs an extra set of capable hands.
- Take on the ad hoc. Own customer-facing projects that don't fit neatly into a box - because a lot of the early work here won't.
What We're Looking For
Must-haves
- Strong customer-facing instincts - you're clear, warm, and reassuring with people, and you represent a brand well.
- Comfort with hands-on, physical work - you're happy handling, moving, and tinkering with hardware.
- Genuine aptitude for tools and technology - you pick up new software quickly and aren't intimidated by a dashboard, a spreadsheet, or a diagnostic tool.
- Organized and reliable, with the judgment to prioritize when everything feels urgent.
- Based in or able to reliably commute to Lancaster, PA (this is an on-site role).
Nice-to-haves
- Familiarity with racquet sports (pickleball, tennis, padel, or platform tennis) and the club world.
- Prior experience in customer success, operations, field service, or a similar hands-on support role.
Why This Role Is Worth It
You'll have real ownership from day one, direct exposure to how a growing hardware-plus-software company actually runs, and a clear path to grow as the operations function grows around you. If you want a job where you learn fast and your work visibly matters, this is it.
Volley is an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Employment Type: FULL_TIME