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Customer Success Operations Manager Jobs in Ladera Ranch, CA

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...

ePlus

Customer Success Manager

Irvine, CA

$75K - $120K/yr

Customer Success Manager Irvine, CA, San Ramon, CA As a Customer Success Manager you will be ... Demonstrate depth of operational services management expertise * Strong development focus * Systems ...

Compass

Customer Success Manager

Carlsbad, CA

$27 - $30/hr

Customer Success Manager At Compass, our mission is to help everyone find their place in the world ... office management, hospitality, or operations * Previous experience in real estate a plus

Compass

Customer Success Manager

Newport Beach, CA

$27 - $30/hr

As a Customer Success Manager AKA Agent Experience Manager, you are the first person our customers ... office management, hospitality, or operations * Previous experience in real estate a plus

Zuum App

Enterprise Customer Success Manager

Irvine, CA · On-site

Enterprise Customer Success Manager (CSM) The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure ...

Alignment Healthcare

Customer Success Lead

Orange, CA · On-site

... managing complex, urgent, and high-visibility member escalations including executive-level ... Operational Support Responsibilities * Maintain a "working" role by handling inbound and outbound ...

Alignment Healthcare

Customer Success Lead

Orange, CA · On-site +1

... managing complex, urgent, and high-visibility member escalations including executive-level ... Operational Support Responsibilities * Maintain a "working" role by handling inbound and outbound ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Ladera Ranch, CA

Customer Success Operations Manager information

See Ladera Ranch, CA salary details

$47.3K

$131.5K

$144K

How much do customer success operations manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success operations manager in Ladera Ranch, CA is $131,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,400.00 and $142,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Ladera Ranch, CA look for? The top searched job categories for Customer Success Operations Manager jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Customer Success Operations Manager jobs? Cities near Ladera Ranch, CA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you

Customer Success Manager (US)

Parsec Automation Corp.

Anaheim, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

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About Parsec
Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec's solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible.
Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer's front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program.
The Role
As Parsec Automation's global installed base and recurring revenue footprint continue to grow, we are investing in strengthening and scaling our Customer Success organization.
The Customer Success Manager (US) is responsible for driving customer retention, expansion enablement, and customer value realization across assigned North American accounts. This is a highly collaborative, customer-facing role focused on building long-term partnerships and ensuring customers achieve measurable business outcomes through their investment in TrakSYS.
The ideal candidate brings strong enterprise account management experience, commercial awareness, and the ability to navigate complex customer environments while partnering cross-functionally with Sales, Professional Services, Product, and Support teams.
Key Responsibilities
Revenue Retention
  • Manage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts
  • Proactively monitor customer health scores and identify potential risks
  • Support executive alignment and customer engagement ahead of renewal cycles
Expansion Enablement
  • Identify and help qualify expansion opportunities including new sites, capabilities, and services
  • Partner closely with Sales on account planning and expansion initiatives
  • Contribute to Net Revenue Retention (NRR) goals within the assigned portfolio
Customer Value Realization
  • Ensure customers achieve defined operational and business outcomes from their TrakSYS investment
  • Track adoption, usage, and value realization metrics
  • Support Value Realization Index (VRI) initiatives and reporting
Customer Engagement
  • Lead structured customer business reviews, including QBRs and executive-level engagements
  • Build strong multi-level relationships across customer organizations
  • Act as a trusted advisor and strategic partner to assigned accounts
Customer Success Operations
  • Independently manage a portfolio of approximately 5-10 strategic accounts and 10-20 hybrid-touch accounts
  • Maintain account health visibility and escalation coordination
  • Partner cross-functionally to support customer initiatives and issue resolution
  • Adhere to established Customer Success processes while contributing to ongoing process improvements

Qualifications
  • 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles within enterprise software
  • Experience managing complex enterprise accounts with $250K+ ARR
  • Demonstrated success identifying growth opportunities and collaborating cross-functionally
  • Strong understanding of recurring revenue models and customer retention strategies
  • Excellent communication skills with strong executive presence
  • Ability to manage multiple complex customer relationships simultaneously
  • Strong analytical and organizational skills with a data-driven mindset
  • Experience leveraging AI tools for research and day-to-day productivity
  • Proven ability to collaborate effectively across Sales, Product, Professional Services, and Support teams
Preferred/Nice to Have
  • Experience in manufacturing technology, industrial automation, or MES/MOM software
  • Familiarity with multi-site enterprise deployments
  • Experience supporting strategic manufacturing customers in highly operational environments

Benefits
  • Competitive base salary and bonus opportunity
  • 100% employer-paid medical, dental, and vision coverage
  • 401(k) with company match
  • Generous PTO and company holidays
  • Flexible hybrid work environment
  • Opportunity to work with leading global manufacturers and cutting-edge manufacturing technology
  • Collaborative and growth-oriented company culture backed by a leading private equity platform

Travel Requirements
This role requires meaningful on-site engagement with customers to build strong relationships, support adoption, and drive long-term partnership success.
Expected travel is approximately 30%-50%.

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