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Customer Success Operations Manager Jobs in Covington, LA

Access Health Louisiana

Operations Manager

Hammond, LA · On-site

The Operations Manager is responsible for ensuring efficient clinic operations, appropriate staffing, patient access, scheduling, patient flow, customer service, facility readiness, and adherence to ...

Access Health Louisiana

Operations Manager

Hammond, LA · On-site

The Operations Manager is responsible for ensuring efficient clinic operations, appropriate staffing, patient access, scheduling, patient flow, customer service, facility readiness, and adherence to ...

Akima, LLC

Operations Manager

New Orleans, LA · On-site

Operations Manager is responsible for leading and overseeing security operations in alignment with ... For our government customers , AGS delivers the people, equipment, and processes that safeguard ...

Bridgestone

Operations Manager

New Orleans, LA · On-site

$122K - $195K/yr

... range of customers and industries. Job Category Engineering & Science Position Summary The ... Be responsible for safe operations of the plant Manage the process team (Sr. process engineer ...

Copado

Sr. Analyst, GTM Operations

New Orleans, LA · On-site

$82K - $98K/yr

... Customer Success organization preferred. * Strong understanding of SaaS revenue models, renewal motions, forecasting, and business performance management. * Advanced Salesforce experience with ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Covington, LA

Customer Success Operations Manager information

See Covington, LA salary details

$38.3K

$106.4K

$116.6K

How much do customer success operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success operations manager in Covington, LA is $106,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,300.00 and $115,300.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Covington, LA?

For Customer Success Operations Manager jobs in Covington, LA, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Covington, LA look for?

The top searched job categories for Customer Success Operations Manager jobs in Covington, LA are:

What cities near Covington, LA are hiring for Customer Success Operations Manager jobs?

Cities near Covington, LA with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Covington, LA as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $106,393 per year, or $51.2 per hour.

Customer Experience Program Manager

Copado

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Plan, execute, and monitor the delivery of core CX Operating System programs, including the Support Omnichannel AI Front Door.

  • Collaborate with CS Operations to build and refine automated plays, tasks, health scores, and alerts that turn customer signals into proactive customer success motions.

  • Partner with Marketing and Content leads to execute customer transformation communications programs and manage related events and outreach.

Job description

About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
About the Role
As the Customer Experience Program Manager at Copado, you will report directly to the VP CX Transformation and play a pivotal role in driving the strategic evolution of our Customer Experience Operating System (CTX OS). In this role, you will lead the execution of high-impact, cross-functional programs designed to modernize how Copado interacts with, supports, and enables our customer base.
Specifically, you will own the program, tracking, and execution of three critical pillars: the Support Omnichannel AI Front Door, Customer Transformation Communications, and the ChurnZero Operating Layer. By transforming the customer experience into an AI-assisted, signal-driven response network, you will directly support our commercial targets. You will act as the operational engine that bridges data engineering, CS operations, marketing, and global support to deliver a frictionless experience for our global customers.
What You'll Do
Drive Strategic CX Programs:
  • Plan, execute, and monitor the delivery of core CX Operating System programs, including the Support Omnichannel AI Front Door.

Operationalize ChurnZero:
  • Elevate ChurnZero as our ultimate "system of action". Collaborate with CS Operations to build and refine automated plays, tasks, health scores, and alerts that turn customer signals (such as support friction, usage drops, or low testing adoption) into immediate, proactive customer success motions.

Orchestrate Customer Transformation Communications:
  • Partner with Marketing and Content leads to execute the Customer Transformation Communications program. Schedule and manage the delivery of customer experience transformation events, like AI adoption webinars, testing clinics, and follow-up outreach for the monthly customer newsletter to shape customer behavior at scale.

Enable AI Governance:
  • Assist the VP CX Transformation in implementing AI Quality Reviews and enforcing AI Guardrails. Ensure our customer-facing AI agents operate with high accuracy, zero hallucination incidents, and proper human approval pathways.

Coordinate Cross-Functional Workflows:
  • Serve as the operational glue between the CX Transformation team, Global Support teams, Customer Success team, and Technical Excellence teams to ensure seamless operating workflows and clear handoffs.

Track program Performance & KPIs:
  • In partnership with Customer Experience Data Engineers, track key programmatic metrics such as support case execution, success play completion, and customer health score improvements. To continuously demonstrate value and refine our operating playbooks.

What We're Looking For
  • 5+ years of experience in Technical Project Management, Program Management, or Customer Success Operations within an enterprise SaaS or cloud-based environment.
  • Proven track record of program execution, with demonstrated ability to direct complex, cross-functional initiatives and hold global stakeholders (including Customer Success, Support, Services, and Marketing) accountable to project milestones.
  • Strong data-driven analytical skills with the ability to synthesise customer telemetry, support case volume, and sentiment signals into actionable business metrics.
  • Exceptional executive communication, storytelling, and presentation skills, with a proven ability to report on program health, project risks, and core commercial metrics directly to senior leadership.
  • Process discipline and operational rigor, with deep experience establishing clear milestones, documenting tracking updates, and managing structured weekly operating cadences.

Preferred Qualifications
  • Strong "DevOps DNA" with direct familiarity with Salesforce cloud configurations, modern software delivery lifecycles, and agile methodologies.
  • Experience implementing AI-assisted operational workflows, automated ticketing triage pipelines, or digital twin architectures (e.g., Customer Org Twin, Case Twin).
  • Familiarity with omnichannel support tools, authenticated portal widgets, or CRM integration pipelines.
  • Background in digital enablement, including coordinating high-volume customer communications, webinar schedules, developer office hours, and technical training events.
  • Strategic commercial mindset with a clear understanding of how technical adoption, risk mitigation, and proactive enablement playbooks translate directly to protected GRR and maximized NRR.

Benefits
Copado offers a comprehensive benefits package, which includes:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • 401(k) Plan
  • Paid Time Off
  • Wellness Perks

Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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