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Customer Success Operations Manager Jobs in Calgary, AB

Intermediate Customer Account Manager

Calgary, AB ยท Hybrid

CA$90K - CA$103K/yr

We are currently seeking an Intermediate Customer Account Manager to join our Customer Success team ... of our operations. In recruitment, AI helps us streamline the process for greater efficiency.

The Event Sales & Operations Manager owns the client relationship and the sale from initial inquiry ... Experience with catering/event management or CRM software. * Food safety certification. * Beverage ...

Monitor KPIs related to safety, inventory accuracy, fill rates, customer service, and operational ... Join the world's largest Caterpillar dealer and make a direct impact on customer success. Enjoy ...

... Management: Serve as the central coordination point when a cancellation is received, ensuring all relevant internal stakeholders (Sales, Customer Success, Finance, Legal, and Operations) are promptly ...

Want to sprinkle a little magic into our customer success center? Do you believe that people come ... A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get ...

Want to sprinkle a little magic into our customer success center? Do you believe that people come ... A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get ...

Key ResponsibilitiesAccount Management & Customer Success * Build and maintain strong relationships ... Help ensure smooth communication between sales, operations, and customers Customer Communication

Key ResponsibilitiesAccount Management & Customer Success * Build and maintain strong relationships ... Help ensure smooth communication between sales, operations, and customers Customer Communication

A blend of both Customer Success and Account Management, this role requires a balanced approach of ... Design and implement policy, procedures, systems and KPIs to streamline operations and revenue ...

A blend of both Customer Success and Account Management, this role requires a balanced approach of ... Design and implement policy, procedures, systems and KPIs to streamline operations and revenue ...

Sales Operations Specialist

Calgary, AB ยท On-site

$50K - $55K/hr

... revenue and customer success - this is your opportunity to lead from the center. Key ... Review CRM pipeline data to understand stage, deal size, and strategic fit * Join sales planning ...

Showing results 41-60

Customer Success Operations Manager information

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Calgary, AB look for? The top searched job categories for Customer Success Operations Manager jobs in Calgary, AB are:
Infographic showing various Customer Success Operations Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Remote Learning & Client Success Specialist

Create Your Life Solutions

Calgary, AB โ€ข Remote

$110K - $150K/yr

Contractor

Posted 2 days ago

New


Job description

Remote Learning & Client Success Specialist | Remote

Ready for a different way of working?

Perhaps you've built a successful career and are now looking for greater flexibility, more control over your schedule, and the opportunity to apply your professional experience in an independent business.

We're seeking self-motivated professionals who enjoy working with people, value continuous learning, and are interested in building an independent business using proven systems, structured training, and ongoing support.

This is a performance-based independent contractor opportunity designed for individuals who want to work remotely while developing a business around their existing strengths in communication, leadership, relationship building, and client success.

About the Opportunity

Working independently, you'll connect with individuals who have requested information about our educational programs and live learning events.

Using a structured communication process, you'll conduct virtual consultations, provide educational information, and guide individuals as they explore whether our programs and independent business model align with their personal and professional goals.

You'll receive comprehensive onboarding, business training, AI-supported technology, digital tools, and ongoing mentorship while developing your skills in communication, client relationship management, leadership, and business development.

Core Responsibilities

Respond to inbound inquiries from individuals requesting additional information.

Conduct virtual consultations by phone or Zoom.

Introduce online educational programs and live leadership events.

Guide qualified individuals using a structured communication process.

Build professional relationships through consistent communication and follow-up.

Utilize AI-supported technology and digital tools to manage workflow and client communication.

Participate in ongoing business training and professional development.

Manage your own schedule while building your independent business.

Take ownership of your progress and individual results.

Professional Qualifications

We're looking for professionals who are:

Self-motivated and comfortable working independently.

Strong communicators who enjoy building relationships.

Organized and able to manage priorities effectively.

Comfortable using phone, Zoom, and digital technology.

Interested in continuous learning and leadership development.

Seeking greater flexibility through an independent business model.

What You'll Gain

The flexibility to create a remote schedule that fits your lifestyle.

A performance-based opportunity where your consistency and results determine your earning potential.

Step-by-step onboarding, practical training, and ongoing mentorship.

Continued personal growth and professional development through structured learning.

Access to AI-supported tools and digital resources designed to support your success.

A collaborative community that values learning, leadership, and continuous improvement.

The opportunity to develop stronger communication, leadership, and relationship-building skills while growing an independent business.

Compensation

This is a performance-based independent contractor opportunity.

Compensation is based on individual performance, consistency, and results. The advertised compensation range reflects potential earnings achieved by individuals actively engaged in building the business.

About Us

We partner with a global education company delivering online educational programs and live leadership events. Our mission is to help individuals develop communication, leadership, and professional skills while providing proven systems, business education, and ongoing support for those building an independent business.

If you're looking for a flexible remote opportunity where you can apply your experience, continue growing professionally, work independently, and build a business with structured guidance and ongoing learning, we'd love to connect.

Employment Type: CONTRACTOR