Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ... Provide coaching and mentorship while managing performance and developing bench strength in ...
Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ... Provide coaching and mentorship while managing performance and developing bench strength in ...
Operations & Customer Success Coordinator
Reno, NV · On-site
$20 - $25/hr
Operations & Customer Success Coordinator - Remote Position Join SAVARD Personnel Group - where ... Strong organizational and time management skills. * Proficient with Microsoft Excel, Google ...
Operations & Customer Success Coordinator
Reno, NV · On-site
$20 - $25/hr
Operations & Customer Success Coordinator - Remote Position Join SAVARD Personnel Group - where ... Strong organizational and time management skills. * Proficient with Microsoft Excel, Google ...
In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...
Quick apply
In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...
In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...
In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...
Customer Success Associate
Reno, NV · On-site
$71K/yr
In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...
Customer Success Associate
Reno, NV · On-site
$71K/yr
In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...
Senior Director, Customer Success (RapidScale)
Las Vegas, NV · On-site +1
$148K - $247K/yr
Job Family Group Customer Care Group Job Profile Sr Director, Client Performance Management ... Validate that delivery, consulting, and operational activities remain aligned to outcomes-not just ...
Senior Director, Customer Success (RapidScale)
Las Vegas, NV · On-site +1
$148K - $247K/yr
Job Family Group Customer Care Group Job Profile Sr Director, Client Performance Management ... Validate that delivery, consulting, and operational activities remain aligned to outcomes-not just ...
This role ensures operational excellence through effective workforce management, process execution, customer service, and continuous improvement initiatives. The LAS Operations Manager will oversee ...
This role ensures operational excellence through effective workforce management, process execution, customer service, and continuous improvement initiatives. The LAS Operations Manager will oversee ...
OPERATIONS MANAGER
Las Vegas, NV · On-site
$70K - $80K/yr
... and customer service that are vital to the success of the market and overall business ... Ensuring Management of All Local Assets The Operations Manager must verify and ensure local asset ...
OPERATIONS MANAGER
Las Vegas, NV · On-site
$70K - $80K/yr
... and customer service that are vital to the success of the market and overall business ... Ensuring Management of All Local Assets The Operations Manager must verify and ensure local asset ...
OPERATIONS MANAGER
$70K - $80K/yr
Description The Operations Manager is a full-time team management, event management, and customer ... and customer service that are vital to the success of the market and overall business.
OPERATIONS MANAGER
$70K - $80K/yr
Description The Operations Manager is a full-time team management, event management, and customer ... and customer service that are vital to the success of the market and overall business.
OPERATIONS MANAGER
Las Vegas, NV · On-site
$70K - $80K/yr
The Operations Manager is a full-time team management, event management, and customer service ... and customer service that are vital to the success of the market and overall business.
Quick apply
OPERATIONS MANAGER
Las Vegas, NV · On-site
$70K - $80K/yr
The Operations Manager is a full-time team management, event management, and customer service ... and customer service that are vital to the success of the market and overall business.
... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...
... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...
Operations Manager
Las Vegas, NV · On-site
... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...
Operations Manager
Las Vegas, NV · On-site
... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...
Operations Manager
Las Vegas, NV · On-site
... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...
Quick apply
Operations Manager
Las Vegas, NV · On-site
... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...
Services Customer Operations Manager
Reno, NV · On-site
$133K/yr
The Services Customer Operations Manager (S- COM) plays a critical role partnering closely with sellers and cross-functional teams to orchestrate complex Services deals, remove operational friction ...
Services Customer Operations Manager
Reno, NV · On-site
$133K/yr
The Services Customer Operations Manager (S- COM) plays a critical role partnering closely with sellers and cross-functional teams to orchestrate complex Services deals, remove operational friction ...
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...
Client Success Manager
Reno, NV · On-site
Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...
Client Success Manager
Reno, NV · On-site
Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...
Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...
Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...
Client Success Manager
Reno, NV · On-site
Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...
Quick apply
Client Success Manager
Reno, NV · On-site
Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...
Customer Success Operations Manager information
See Nevada salary details
$45.3K - $53.7K
3% of jobs
$53.7K - $62.2K
0% of jobs
$62.2K - $70.6K
3% of jobs
$70.6K - $79K
2% of jobs
$79K - $87.4K
2% of jobs
$87.4K - $95.9K
3% of jobs
$95.9K - $104.3K
1% of jobs
$104.3K - $112.7K
1% of jobs
$112.7K - $121.1K
0% of jobs
$121.1K - $129.6K
1% of jobs
$130.4K is the 25th percentile. Wages below this are outliers.
$129.6K - $138K
83% of jobs
$45.3K
$125.9K
$138K
How much do customer success operations manager jobs pay per year?
What is the difference between Customer Success Operations Manager vs Customer Success Specialist?
| Aspect | Customer Success Operations Manager | Customer Success Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpful | Often entry-level; customer success or communication certifications beneficial |
| Work Environment | Focuses on process optimization, data analysis, and cross-department collaboration | Engages directly with customers, providing support and onboarding |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to streamline customer success functions | Common across various industries for customer support roles |
The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.
What is a Customer Success Operations Manager?
What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?
How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?
- Work From Home Customer Success Associate
- Shopify Customer Success Manager
- Weekend Customer Success Manager
- No Customer Interaction
- Scaled Customer Success Manager
- Self Employed Customer Success Manager
- Customer Success Operations
- Customer Success Manager Cybersecurity
- Sr Customer Success Manager
- Director Customer Success Manager

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 13 days ago
Job description
About PracticeTekÂ
Stop scrolling-your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go!Â
We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.Â
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together.Â
At PracticeTek, you'll get to:Â
- Shape the future of healthcare with technology solutions that continually evolve to meet real-world needs.Â
- Team up with passionate, talented people who care deeply about patients, providers, and making a difference.Â
- See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone.Â
- Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.Â
About The Team Â
Doctible is on a mission to reimagine the patient experience from start to finish. As part of the PracticeTek family, we give healthcare practices the tools to connect with patients in ways that feel simple, seamless, and human. From online scheduling and two-way texting to reputation management, reminders, and surveys, our platform makes every interaction effortless. The result? Happier patients, stronger practices, and providers who can focus more energy on delivering outstanding care.Â
What This Role RequiresÂ
This role sits at the intersection of vision, execution, and transformation. You will partner closely with senior leadership to bring structure, clarity, and follow-through to a fast-moving organization.Â
You'll lead a team with strong potential that requires continued development and operational maturity. Success means balancing high expectations with hands-on coaching, while building the systems, accountability, and discipline needed to scale.Â
This is not a passive leadership role-you will drive change, challenge the status quo, and implement improvements, particularly through AI, automation, and modern support models to increase efficiency and elevate the customer experience.Â
What You'll DoÂ
Here's how you'll help us bring our mission to life and show up as a Trusted Partner:Â
- Operational Leadership & Team PerformanceÂ
Lead and scale a 50+ person Customer Success Operations and Professional Services team across onboarding, support, retention, and digital service delivery (websites, advertising), ensuring consistent, high-quality outcomes.Â
- Team Structure, Coaching & DevelopmentÂ
Establish clear roles, responsibilities, KPIs, and processes that drive accountability and stability. Provide coaching and mentorship while managing performance and developing bench strength in leadership.Â
- Customer Experience & Lifecycle OwnershipÂ
Own the end-to-end customer lifecycle, including onboarding, support, and delivery of Professional Services (e.g., website builds, digital advertising), ensuring a seamless and dependable experience.Â
- Operational Excellence, AI & ScalabilityÂ
Drive initiatives that improve customer experience and operational efficiency, with a focus on adopting AI, automation, and outsourcing to scale delivery and reduce manual effort.Â
- Cross-Functional Alignment & Strategic ImpactÂ
Partner with Sales, Product, and Marketing to align on customer experience, digital service offerings, and escalation management, ensuring customer success strategies support broader company goals.Â
Requirements
Competencies for SuccessÂ
- 10+ years in software/SaaS, including 6+ years leading large-scale customer support, success, or contact center teams Â
- Proven ability to lead and scale 50+ person teams across geographies, functions, and channels, including Customer Success and Professional Services Â
- Experience overseeing or partnering with Professional Services delivering digital solutions (websites, digital marketing, advertising) Â
- Strong data-driven leadership, with a track record of improving CSAT, retention, and operational KPIs (time-to-value, resolution time, efficiency, utilization) Â
- Demonstrated success in scaling operations and driving change in complex environments Â
- Proven ability to implement AI-driven efficiencies, leveraging tools like ChatGPT, Claude, and automation platforms Â
- Strategic, hands-on leader who can align people, process, and systems while executing effectively Â
- Deep understanding of multi-channel support models, with experience advancing self-service and AI-assisted solutions Â
- Strong analytical skillset, with proficiency in Salesforce, Tableau, and advanced Excel/PowerPointÂ
- Experience building cross-functional partnerships across Product, Engineering, Marketing, and Sales Â
- Ability to operate in fast-paced, evolving environments, bring structure, prioritization, and execution discipline to a fast-moving organizationÂ
Benefits
As part of the TekTribe, you'll enjoy:Â
- Comprehensive health, dental, and vision coverage optionsÂ
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeingÂ
- Flexible paid time off, sick time, and 10 company-paid holidaysÂ
- 401(k) plan with company match to help you build your futureÂ
- Culture Committee driving initiatives that spark connection, fun, and belongingÂ
- A workplace powered by innovation, collaboration, and energy every dayÂ
We're excited to consider remote candidates for this role! That said, if you're based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you'll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you're most productive. Â
Ready to Join? Â
If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and Better.Together.Â
The Fine Print (That Really Matters)Â
At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between $130,000 - $150,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.Â
This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.Â