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Customer Success Operations Manager Jobs in Nevada

Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ... Provide coaching and mentorship while managing performance and developing bench strength in ...

In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...

In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...

In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Start ... manages applicant data. California Residents, please review our California Employee and General ...

OPERATIONS MANAGER

Las Vegas, NV ยท On-site

$70K - $80K/yr

... and customer service that are vital to the success of the market and overall business ... Ensuring Management of All Local Assets The Operations Manager must verify and ensure local asset ...

OPERATIONS MANAGER

Las Vegas, NV ยท On-site

$70K - $80K/yr

Description The Operations Manager is a full-time team management, event management, and customer ... and customer service that are vital to the success of the market and overall business.

OPERATIONS MANAGER

Las Vegas, NV ยท On-site

$70K - $80K/yr

The Operations Manager is a full-time team management, event management, and customer service ... and customer service that are vital to the success of the market and overall business.

... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...

... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...

... workflows, and enhance customer service delivery. You will be responsible for monitoring ... Monitor and analyze key performance indicators to evaluate operational success. * Manage budgets ...

Services Customer Operations Manager

Reno, NV ยท On-site

$133K/yr

The Services Customer Operations Manager (S- COM) plays a critical role partnering closely with sellers and cross-functional teams to orchestrate complex Services deals, remove operational friction ...

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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Showing results 1-20

Customer Success Operations Manager information

See Nevada salary details

$45.3K

$125.9K

$138K

How much do customer success operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success operations manager in Nevada is $125,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,500.00 and $136,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Nevada? For Customer Success Operations Manager jobs in Nevada, the most frequently searched job titles are:
What cities in Nevada are hiring for Customer Success Operations Manager jobs? Cities in Nevada with the most Customer Success Operations Manager job openings:
Infographic showing various Customer Success Operations Manager job openings in Nevada as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $125,942 per year, or $60.5 per hour.
Director, Customer Success

Director, Customer Success

PracticeTek

Las Vegas, NV โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Job description

Aboutย PracticeTekย 

Stopย scrolling-your dream job might just be here! Atย PracticeTek, weย don'tย doย ordinary, we do bold ideas,ย big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way.ย Imagine building solutions that actually change lives and reshape how healthcare works.ย That'sย the vibe here: high-energy, high-impact, and 100% human. Ready to jump in?ย Let'sย go!ย 

We'reย on a mission toย revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare.ย PracticeTekย is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.Over the years,ย we'veย brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here,ย you'llย have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whetherย you'reย building products, supporting customers, or driving strategy, your journey withย PracticeTekย is full of opportunity.ย 

We believe in showing up with consistent care,ย staying alwaysย ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision.ย These aren't just words; they're how we live, work, and make an impact together.ย 

Atย PracticeTek,ย you'llย get to:ย 

  • Shape the future of healthcare with technology solutions that continually evolve to meet real-world needs.ย 
  • Team up with passionate, talented people who care deeply about patients, providers, and making a difference.ย 
  • See your impact firsthand by helping practices deliver careย that'sย simpler, smarter, and better for everyone.ย 
  • Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.ย 

Aboutย The Team ย 

Doctibleย is on a mission to reimagine theย patientย experience from start to finish. As part of theย PracticeTekย family, we give healthcare practices the tools to connect with patients in ways that feel simple, seamless, and human. From online scheduling and two-way texting to reputation management, reminders, and surveys, our platform makes every interaction effortless. The result? Happier patients, stronger practices, and providers who can focus more energy on delivering outstanding care.ย 

What This Role Requiresย 

This role sits at the intersection ofย vision, execution, and transformation. You will partner closely with senior leadership to bring structure, clarity, and follow-through to a fast-moving organization.ย 

You'llย lead a team with strong potential that requires continued development and operational maturity. Success means balancingย high expectationsย with hands-on coaching, while building the systems, accountability, and discipline needed to scale.ย 

This is not a passive leadership role-you will drive change, challenge the status quo, and implement improvements, particularly through AI, automation, and modern support models to increase efficiency and elevate the customer experience.ย 

Whatย You'llย Doย 

Here'sย howย you'llย help us bring our mission to life and show up as a Trusted Partner:ย 

  • Operational Leadership & Team Performanceย 
    Lead and scale a 50+ person Customer Success Operations and Professional Services team across onboarding, support, retention, and digital service delivery (websites, advertising), ensuring consistent, high-quality outcomes.ย 
  • Team Structure, Coaching & Developmentย 
    Establish clear roles, responsibilities, KPIs, and processes that drive accountability and stability. Provide coaching and mentorship while managing performance and developing bench strength in leadership.ย 
  • Customer Experience & Lifecycle Ownershipย 
    Own the end-to-end customer lifecycle, including onboarding, support, and delivery of Professional Services (e.g., website builds, digital advertising), ensuring a seamless and dependable experience.ย 
  • Operational Excellence, AI & Scalabilityย 
    Drive initiatives that improve customer experience and operational efficiency, with a focus on adopting AI, automation, and outsourcing to scale delivery and reduce manual effort.ย 
  • Cross-Functional Alignment & Strategic Impactย 
    Partner with Sales, Product, and Marketing toย align onย customer experience, digital service offerings, and escalation management, ensuring customer success strategies support broader company goals.ย 

Requirements

Competencies for Successย 

  • 10+ years in software/SaaS, includingย 6+ years leading large-scale customer support, success, or contact center teamsย ย 
  • Proven ability toย lead and scale 50+ person teamsย across geographies, functions, and channels, including Customer Success and Professional Servicesย ย 
  • Experience overseeing or partnering withย Professional Services delivering digital solutionsย (websites, digital marketing, advertising)ย ย 
  • Strongย data-driven leadership, withย a track recordย of improving CSAT, retention, and operational KPIs (time-to-value, resolution time, efficiency,ย utilization)ย ย 
  • Demonstrated success inย scaling operations and driving changeย in complex environmentsย ย 
  • Proven ability toย implement AI-driven efficiencies,ย leveragingย tools like ChatGPT, Claude, and automation platformsย ย 
  • Strategic, hands-on leader who canย align people, process, and systems while executing effectivelyย ย 
  • Deep understanding ofย multi-channel support models, with experience advancing self-service and AI-assisted solutionsย ย 
  • Strong analytical skillset, withย proficiencyย in Salesforce, Tableau, and advanced Excel/PowerPointย 
  • Experience buildingย cross-functional partnershipsย across Product, Engineering, Marketing, and Salesย ย 
  • Ability toย operateย in fast-paced, evolving environments,ย bring structure, prioritization, and execution discipline to a fast-moving organizationย 

Benefits

As part of theย TekTribe,ย you'llย enjoy:ย 

  • Comprehensive health, dental, and vision coverage optionsย 
  • Wellness benefits that support lifestyle, behavioral health, and overall wellbeingย 
  • Flexible paid time off, sick time, and 10 company-paid holidaysย 
  • 401(k) plan with company match to help you build your futureย 
  • Culture Committee driving initiatives that spark connection, fun, and belongingย 
  • A workplace powered by innovation, collaboration, and energy every dayย 

We'reย excitedย to consider remote candidates for this role! That said, ifย you'reย based in Las Vegas, NV; Green Bay,ย WI; or San Diego, CA,ย you'llย enjoy a dynamic hybrid setup. spending three days each weekย collaborating in the office and the rest working from whereverย you'reย most productive.ย ย 

Ready to Join?ย ย 

Ifย you'reย excited to bring your ideas, energy, andย expertiseย to a teamย that'sย shaping the future of healthcare, weย can'tย wait to hear from you. Apply today andย let'sย make healthcare simpler, smarter, andย Better.Together.ย 

The Fine Print (That Really Matters)ย 

Atย PracticeTek, weย determineย compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, weย reasonably expectย to pay between $130,000 - $150,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with companyย match, and may be eligible forย additionalย compensation such as bonuses or equity, as applicable.ย 

This job description is not a contract of employment and does not alter the at-will relationship betweenย PracticeTekย and its employees.ย