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Customer Success Operations Analyst Jobs in Washington

NTI Connect LLC

Operations Analyst

Manassas, VA · On-site

Operations Analyst Department: PMO Reports to: Director of PMO / Business Operations Manager ... You'll be part of a team working together to solve customer problems every day, with compensation ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities

OneArc

Customer Success Engineer

Mclean, VA

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Understand and champion the customer's operational and training simulation use cases and objectives ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

Pryzm

Scaled Customer Success

Washington, DC · On-site

You'll work directly with customers while also building the operational foundation that allows ... What You'll Do Customer Success & Retention * Monitor customer health across the customer base and ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities ... Find paths for success , helping them unlock the full potential of Work 365's features * Manage and ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities ... Find paths for success , helping them unlock the full potential of Work 365's features * Manage and ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights ...

Windward

Customer Success Manager DC

Washington, DC · On-site

... operational impact -- ensuring Windward's technology delivers consistent value and supports the ... Self-starter with analytical, problem-solving, and strategic thinking abilities. * Comfortable ...

Cymulate Ltd

VP Customer Success

Washington, DC · On-site

Strong analytical and operational mindset with the ability to leverage data to drive decisions. * Hands-on experience with Salesforce, Customer Success platforms, and AI-driven CS capabilities.

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Washington

Customer Success Operations Analyst information

See Washington salary details

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How much do customer success operations analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer success operations analyst in Washington is $38.23, according to ZipRecruiter salary data. Most workers in this role earn between $27.21 and $45.72 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Washington?

For Customer Success Operations Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Washington look for?

The top searched job categories for Customer Success Operations Analyst jobs in Washington are:

What cities in Washington are hiring for Customer Success Operations Analyst jobs?

Cities in Washington with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $79,520 per year, or $38.2 per hour.

Customer Success Manager

Energy Exemplar

Washington, DC • On-site, Remote

Full-time

Posted 24 days ago

Job description

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

  • SaaS Company of the Year (2025) – Global Business Tech Awards.
  • Environmental Impact Award (2025) – E+E Leaders Awards.
  • IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
  • Finalist: Platts Global Energy Awards (2024) – Grid Edge category
  • Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
  • Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that's at home, in the office, or on the move.

We're a global team that values ownership, integrity, and innovation. You'll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren't just words. They show up in how we collaborate, how we solve, and how we grow together.

About the Position

This role is critical to help engage, retain, enable, and grow Energy Exemplar's customers. The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption and expansion.

The Customer Success Manager will be responsible for the complete post-sales lifecycle of a portfolio of Energy Exemplar customers, helping customers derive maximum value from their investments in EE technologies, leading to project success, retention, and growth.

As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations, this role will champion the adoption of Energy Decision Intelligence.

Key Responsibilities

  • Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
  • Build strategic customer relationships alongside the Account Executive to elevate the Energy Exemplar experience across the customer's organization
  • Drive adoption of AI and best practices to enhance customer engagement, improve operational efficiency, and support data driven decision making
  • Regularly communicate with customers regarding webinars, user group meetings, NPS, product updates, issue escalations, and other key initiatives
  • Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams
  • Ensure smooth renewals through proactive customer engagement and a deep understanding of customer goals and objectives; provide advance notice of major platform changes, including pricing updates
  • Maintain accurate customer profiles within Salesforce, including customer health, sentiment, license footprint, financial footprint, use cases, and organizational structure
  • Maintain customer engagement throughout each lifecycle stage within HubSpot
  • Manage renewal opportunities within Salesforce throughout the renewal lifecycle
  • Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio.

Candidate Requirements & Qualifications

  • BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
  • 3+ years' experience in management consulting, technical account management, Customer Success, or enterprise software sales
  • Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment
  • Proven capability in organizing and leading executive-level customer discussions
  • Significant customer facing experience leading enterprise customers through business or technology transformation initiatives, with large account/project management experience
  • Experience adopting or championing AI powered tools and workflows to improve customer outcomes, operational efficiency, or team productivity
  • Strong analytical, problem-solving, and relationship management skills, with excellent written and verbal communication abilities.

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.