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Customer Success Operations Analyst Jobs in Hawaii

FocusKPI

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Mililani, HI

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Honolulu, HI

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... The Security Analyst supports customer engagements by helping to deliver business and technology ...

New

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... The Security Analyst supports customer engagements by helping to deliver business and technology ...

New

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... The Security Analyst supports customer engagements by helping to deliver business and technology ...

New

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... The Security Analyst supports customer engagements by helping to deliver business and technology ...

New

ManTech International

Personnel Operations Analyst

Aiea, HI · On-site

$68K - $114K/yr

MANTECH seeks a motivated, career and customer-driven Personnel Operations Analyst to join our team in Oahu, Hawaii . Responsibilities include but are not limited to: * Drafts and maintains personnel ...

Posted today

ManTech

Personnel Operations Analyst

Aiea, HI

$68K - $114K/yr

MANTECH seeks a motivated, career and customer-driven Personnel Operations Analyst to join our team in Oahu, Hawaii . Responsibilities include but are not limited to: * Drafts and maintains personnel ...

New

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Hawaii

Customer Success Operations Analyst information

See Hawaii salary details

$15

$35

$58

How much do customer success operations analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer success operations analyst in Hawaii is $35.07, according to ZipRecruiter salary data. Most workers in this role earn between $24.95 and $41.97 per hour, depending on experience, location, and employer.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.
What are popular job titles related to Customer Success Operations Analyst jobs in Hawaii? For Customer Success Operations Analyst jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Analyst jobs in Hawaii look for? The top searched job categories for Customer Success Operations Analyst jobs in Hawaii are:
Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Hawaii as of August 2026, with employment types broken down into 61% Full Time, 35% Part Time, and 4% Temporary. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $72,945 per year, or $35.1 per hour.

Marketing Operations Analyst

FocusKPI

On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

FocusKPI is looking for a Marketing Operations Analyst  to join one of our clients, a high-tech SaaS company.

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you’ll help share the client's marketing data strategy. This includes driving data governance and consistency across systems, enabling effective audience targeting for strategic marketing initiatives, and ensuring compliance with privacy regulations such as GDPR and CCPA. This is a hands-on technical role, ideal for someone who thrives in ambiguity, works autonomously with large data sets, and brings structure to complex problems. The role involves writing complex SQL to access data in our warehouse, while also building and activating audiences through our customer data platform (CDP). The ideal candidate is innately curious and passionate about identifying novel approaches to derive value from disparate data sets and highly motivated to improve your skillset around the modern data stack.

Responsibilities:

  • Audience Targeting: Develop and implement audience segmentation strategies using advanced SQL queries and data manipulation to support targeted campaigns.
  • Data Governance and Management: Gain a comprehensive understanding of our data quality and flow processes, while identifying and developing solutions to enhance data usability and accessibility.
  • Compliance Oversight: Ensure all marketing data practices adhere to privacy regulations, including GDPR and CCPA.
  • Data Integration: Collaborate with cross-functional teams such as IT and engineering to integrate data from various sources into the customer data platform (CDP) for comprehensive analysis.
  • Analytics and Reporting: Design and execute data analyses to derive actionable insights, providing stakeholders with regular reports on marketing performance and audience behaviour.
  • Collaboration and Communication: Collaborate cross-functionally with marketing stakeholders to gather evolving requirements, design effective solutions, and clearly communicate nuances of the deliverable to ensure alignment and actionable outcomes.

Requirements:

  • Bachelor’s degree in Data Science, Computer Science, or a related field
  • Minimum of 3-5 years of experience in data management, analytics, or similar, preferably within a marketing environment
  • Proficiency in SQL for data manipulation and analysis. Comfortable with Python.
  • Experience working within data platforms like Databricks/Snowflake, and analytics modeling platforms such as Tableau
  • Strong analytical and problem-solving skills with the ability to interpret complex data sets and generate actionable insights.
  • Exceptional attention to detail and a commitment to maintaining high data quality standards.
  • Demonstrates innate curiosity, comfort with ambiguity, and a proactive approach to identifying opportunities for improvement and innovation in data processes

No C2C resumes are considered

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About FocusKPI

Sourced by ZipRecruiter

Industry

Computing infrastructure providers, data processing, web hosting

Company size

51 - 200 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2010

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