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Customer Success Manager Jobs in West Springfield, MA

Insurity

Customer Success Manager

Hartford, CT · On-site

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of management contact for assigned customers * Accurately capture minutes / actions from meetings * Prepare ...

Insurity

Customer Success Manager

Hartford, CT · On-site

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of management contact for assigned customers * Accurately capture minutes / actions from meetings * Prepare ...

iCIMS

Customer Success Manager

Hartford, CT · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Gerber Technology

Customer Success Manager

Tolland, CT · On-site

Sustainability/Traceability Customer Success manager requires you to be/have: * Excellent written and oral communication * Excellent in - Spanish and English * Excellent analytical and presentation ...

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

TheKey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

Thekey

Client Success Manager

Glastonbury, CT

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

Matter Health

Property Success Manager

Springfield, MA · Remote

$75K - $80K/yr

This role is ideal for someone with an account management, customer success, community engagement, hospitality, or property management background who enjoys building relationships, solving problems ...

Deloitte

Deployment Success Manager

Hartford, CT · On-site

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Wolters Kluwer

Sales Business Retention Rep

Hartford, CT · On-site

$51K - $58K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in West Springfield, MA

Customer Success Manager information

See West Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success manager in West Springfield, MA is $82,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in West Springfield, MA? The most popular types of Customer Success jobs in West Springfield, MA are:
What cities near West Springfield, MA are hiring for Customer Success Manager jobs? Cities near West Springfield, MA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in West Springfield, MA as of August 2026, with employment types broken down into 63% Full Time, 35% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,771 per year, or $39.8 per hour.

Customer Success Manager

Insurity

Hartford, CT • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are 
 
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. 
 
We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. 
 
While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.   
 
Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity 
 
Insurity’s Next Customer Success Manager 
 
We’re seeking a dynamic and versatile Senior Customer Success Manager to join our team and play a pivotal role in driving customer success, solution adoption, and strategic growth within our Insurity Marine Suite (IMS) product group. This cross-functional role blends Sales, Customer Success, Solution Consulting, and Product Expertise to deliver value to our P&C Insurance customers. You’ll be responsible for building strong in-person relationships with key stakeholders and partnering with our customers to ensure their strategic business objectives are understood and that their utilization of the Insurity Marine Suite Product is appropriately leveraged to drive these objectives.  This role requires domain knowledge in Marine Cargo Insurance, is based in North America, and requires regular in-person engagement with clients and partners. 
 
What Our Senior Customer Success Manager Will Do
 
Relationship Management
  •  Primary point of management contact for assigned customers
  •  Accurately capture minutes / actions from meetings
  •  Prepare professional presentations/reports and effectively lead customer meetings
  •  Ensure workflow management system and customer-facing tools are up to date
  •  Provide tool self-service support for customers
  •  Understand Customer KPIs; measure and track regularly
  •  Maintain/manage customer expectations and satisfaction
  •  Develop working relationships with Customer System Champions
  •  Independently transition low complexity customers from the implementation team
  •  Ensure contract compliance and accurate billing
  •  Understand the customer experience and loyalty measures in place (NPS, references, etc.)
  •  Ensure a strong understanding of internal customer organization, political landscape, and   stakeholder personalities
  •  Demonstrate thorough knowledge of customers’ business challenges, opportunities and how   our products and solutions address them
  •  Uncover potential cross-sell and upsell opportunities
 
Enhancement Delivery 
  • Facilitate end-to-end management of cross-functional medium complexity enhancements in accordance with product specific procedures.
  • Draft change requests and Statements of Work for small to medium complexity       enhancements
  • Demonstrate an understanding of revenue recognition and account measurements
Internal Process
  • Demonstrate competency in all internal processes & practices
  • Support Continuous Improvement initiatives
  • Provide mentorship to team members
  • Stay up to date on industry and job related trends and best practices, including reading relevant publications, articles, blogs, etc.
  • Other duties as assigned
 
Who We’re Looking For 
 
  • Minimum 1- 3 years' experience in Marine Cargo Insurance, Logistics or Logistics Software
  • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
  • Bachelor’s degree in related field (equivalent work experience may be considered)
  • Ability to create succinct, audience relevant, objective oriented written documentation (emails, PowerPoint, Word documents etc.) 
  • Analytical and critical thinking
  • Written and oral English communication
  • Time management including work planning, prioritization, and organization
  • Ability to handle multiple priorities or tasks
  • Self-starter and quick learner
  • Detail-oriented
  • Active listener
  • Ability to collaborate and work autonomously 
  • Flexible and adaptable
  • Expectation Management 
  • Project Management
  • Process analysis, design, and management
  • Business Acumen
  • Technical Acumen
  • Software Development Acumen
  • Change management
  • Ability to articulately present information
  • Meeting facilitation and management
  • Ability to disagree and commit
  • Up to 10% travel required

Demonstrate these skills at a high proficient level:

  • Data Analysis
  • Coaching, training and mentoring
  • Customer Advocacy
 
What’s In It For U 
 
Work Where You Thrive
Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative. 
 
Take Time When You Need It
We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most. 
 
Benefits That Start on Day One
Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day—because we know how important these are to you. 
 
Living Our Values Every Day
Our core values are more than words on a wall—they guide how we hire, grow, and retain the very best talent. 
 
Award-Winning Onboarding
From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact. 
 
Grow Your Career from Within
We believe in promoting from within. In fact, over 20% of our open roles are filled by internal candidates.
 
Mentorship That Matters
Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally. 
 
Stay Connected with Coffee for Two
Our unique internal networking program helps you build meaningful connections across teams and departments—one virtual coffee chat at a time. 
 
Keep Learning, Always
Fuel your growth with full access to LinkedIn Learning and Kaplan—because continuous development is key to success. 
 
Invest in Your Future—And Your Family’s
Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably. 
 
Earn When You Refer
Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board. 
 
We have five Core Values at Insurity; one of which is to Act with Integrity.  Providing pay transparency helps you make the best decision for you.  We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is $60 000 to $103,000. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview. 
 
Languages for Québec candidates: The knowledge of French is required for positions permanently located in Quebec. The English language is required for this position in order to communicate with clients, partners, and colleagues, who are strictly located outside of Québec. French-language training will be offered to candidates who do not have a good knowledge of French.  
  
Insurity is proud to be an Equal Opportunity Employer 
 
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization.  We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.  
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us to request accommodation. 
 
Thank you for your interest in Insurity!  Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.  
#LI-Remote    #innovateatinsurity

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