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Customer Success Manager Jobs in Trinity, NC (NOW HIRING)

APEX Analytix

Customer Success Manager

Greensboro, NC · On-site

Read more about apexanalytix - Quick Take The Customer Success Manager position is in our apex portal Solutions group, which manages customers post-sale, implements and supports APEX software for our ...

Apexanalytix

Customer Success Manager

Greensboro, NC · On-site

Read more about apexanalytix - Quick Take The Customer Success Manager position is in our apex portal Solutions group, which manages customers post-sale, implements and supports APEX software for our ...

Novir

Customer Success Specialist

Greensboro, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Customer Success Specialist Novir is an emerging diagnostic biotechnology company with an unmatched ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Novir

Customer Success Specialist

Greensboro, NC

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Novir

Customer Success Specialist

Greensboro, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Novir is looking for a Customer Success Specialist who will serve as the primary point of contact ... Manage all clients at various stages of onboarding and service cycles, ensuring clear communication ...

Inmar

Client Success Manager, Media

Winston Salem, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner for clients, leading cross-functional campaign delivery across multiple media channels. Acting as a ...

World Wide Technology

Software Specialist

High Point, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Be able to clearly communicate commercial and process-oriented information to Customer Success partners, account teams, and customer stakeholders. * Be organized and capable of managing multiple ...

World Wide Technology

Software Specialist

Greensboro, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Be able to clearly communicate commercial and process-oriented information to Customer Success partners, account teams, and customer stakeholders. * Be organized and capable of managing multiple ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Trinity, NC

Customer Success Manager information

See Trinity, NC salary details

$28.5K

$72.9K

$122.8K

How much do customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager in Trinity, NC is $72,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $86,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

What job categories do people searching Customer Success Manager jobs in Trinity, NC look for?

The top searched job categories for Customer Success Manager jobs in Trinity, NC are:

What cities near Trinity, NC are hiring for Customer Success Manager jobs?

Cities near Trinity, NC with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Trinity, NC as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,861 per year, or $35 per hour.

Customer Success Manager

APEX Analytix

Greensboro, NC • On-site

Other

Re-posted 23 hours ago

Job description

About Us:
At apexanalytix, we're lifelong innovators! Since the date of our founding nearly four decades ago we've been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We're the perfect balance of established company and start-up. You will find a unique home here.
And you'll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you'll be helping build that reputation.
Read more about apexanalytix - https://www.apexanalytix.com/about/
Quick Take
The Customer Success Manager position is in our apexportal Solutions group, which manages customers post-sale, implements and supports APEX software for our clients. Our apexportal Solutions leverage the latest in cognitive computing and our massive proprietary database of scored supplier records to recover and prevent overpayments, improve processes, ensure compliant supplier relationships, and optimize working capital.
The Work
  • Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs.
  • Demonstrate deep understanding of clients' business - challenges, opportunities, goals, etc.
  • Maintaining and expanding the current relationship with customers
  • Develop and drive strategies that lead to increased customer adoption and satisfaction
  • Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment
  • Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies
  • Participate in achieving department goals through identifying additional services opportunities to installed clients.
  • Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution
  • Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions
  • Develop customers who will provide positive references for prospects
  • Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion
  • Advocate for and address customers' product, technology, and service needs internally
  • Assess client usage, performance, and satisfaction, and align their business objectives with our solutions
  • Develop deep knowledge of apex solutions
  • Lead base-level demos of apex products for customer knowledge and growth.
The Must-Haves
  • Minimum of 5 years' experience in customer success role
  • Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferrable
  • Good understanding of Accounts Payable & procurement principles, including Accounts Payable best practices is useful
  • Ability to interact credibly with technical & LOB professionals as well as senior executives through the CPO, CFP and CEO level
  • Strong project management skills a plus
  • Ability to build rapport with team members and clients
  • Excellent customer communication skills with the ability to be an active listener
  • Passionate commitment to customer satisfaction
  • Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels.
  • Collaborate with customers to develop and execute success plans that align apex's capabilities with the customer's business goals and objectives
  • Strong influencing, problem-solving, and negotiation skills
  • Bachelor's degree preferred
  • 25% travel to client sites and Corporate, Greensboro, North Carolina

Over the years, we've discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call "The apex Way". Read more about The apex Way - https://www.apexanalytix.com/careers/
Benefits
At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees' growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.
With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.

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