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Customer Success Manager Jobs in Roy, UT (NOW HIRING)

Kelso Building Services

Account Manager

Ogden, UT · On-site

... for managing and expanding a portfolio of existing service customers. This role serves as the ... Success in this position comes from building lasting relationships, understanding customer needs ...

Kelso Building Services

Account Manager

Ogden, UT · On-site

Success in this position comes from building lasting relationships, understanding customer needs ... Manage preventive maintenance and service agreement renewals. * Prepare renewal proposals and ...

Kelso Industries

Account Manager

Ogden, UT · On-site

Success in this position comes from building lasting relationships, understanding customer needs ... Manage preventive maintenance and service agreement renewals. * Prepare renewal proposals and ...

Kelso Industries

Account Manager

Ogden, UT · On-site

... for managing and expanding a portfolio of existing service customers. This role serves as the ... Success in this position comes from building lasting relationships, understanding customer needs ...

MarketStar

Account Manager - Reddit

Ogden, UT · On-site

... customer success, and revenue operations solutions. We are passionate about cultivating career ... About the Account Manager - Reddit: MarketStar is seeking an Account Manager to join us in our ...

Wasatchproperty

Account Manager - Reddit

Ogden, UT · On-site

... customer success, and revenue operations solutions. We are passionate about cultivating career ... About the Account Manager - Reddit: MarketStar is seeking an Account Manager to join us in our ...

MarketStar

Account Manager - Reddit

Ogden, UT

... customer success, and revenue operations solutions. We are passionate about cultivating career ... About the Account Manager - Reddit: MarketStar is seeking an Account Manager to join us in our ...

Wasatchproperty

Sales Manager - Reddit

Ogden, UT · On-site

... customer success, and revenue operations solutions. We are passionate about cultivating career ... About the Sales Manager - Reddit MarketStar has an opportunity for a Sales Manager to join our ...

MarketStar

Sales Manager - Reddit

Ogden, UT · On-site

... customer success, and revenue operations solutions. We are passionate about cultivating career ... About the Sales Manager - Reddit MarketStar has an opportunity for a Sales Manager to join our ...

GMRE

Business Development Manager

South Ogden, UT

Success is measured by the quality of customer relationships, pipeline growth, opportunity ... Customer Relationship Management * Develop trusted relationships with government customers ...

MarketStar

Sales Manager - Reddit

Ogden, UT

... customer success, and revenue operations solutions. We are passionate about cultivating career ... About the Sales Manager - Reddit MarketStar has an opportunity for a Sales Manager to join our ...

MarketStar

Program Manager Channel - Vonage

Ogden, UT · Remote

$105K/yr

... customer success, and revenue operations solutions. We are passionate about cultivating career ... The Program Manager will be expected to drive profitable growth, ensure achievement of revenue ...

MarketStar

Program Manager Channel - Vonage

Ogden, UT · Remote

$105K/yr

... customer success, and revenue operations solutions. We are passionate about cultivating career ... The Program Manager will be expected to drive profitable growth, ensure achievement of revenue ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Roy, UT

Customer Success Manager information

See Roy, UT salary details

$31K

$79.2K

$133.5K

How much do customer success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success manager in Roy, UT is $79,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $94,400.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What job categories do people searching Customer Success Manager jobs in Roy, UT look for?

The top searched job categories for Customer Success Manager jobs in Roy, UT are:

What cities near Roy, UT are hiring for Customer Success Manager jobs?

Cities near Roy, UT with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Roy, UT as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $79,225 per year, or $38.1 per hour.

Account Manager

Kelso Building Services

Ogden, UT • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

Kelso Building Services delivers commercial HVAC, mechanical, and facility support solutions to businesses throughout the region. As part of Kelso Industries, we combine local market expertise with the resources of a growing national organization.
Our focus is simple: help customers maintain reliable, efficient building systems while creating long-term partnerships built on service, responsiveness, and trust. As we continue to expand, we're looking for professionals who can strengthen customer relationships and identify opportunities to add value over time.
Position Overview
The Commercial HVAC Client Relationship Manager is responsible for managing and expanding a portfolio of existing service customers. This role serves as the primary point of contact for clients, helping ensure a positive experience while identifying opportunities for contract renewals, additional services, and long-term account growth.
Success in this position comes from building lasting relationships, understanding customer needs, and collaborating closely with operations teams to deliver outstanding service.
This role is centered on account retention and development, with some prospecting for new business opportunities when appropriate.
Key Responsibilities
Manage Customer Relationships
  • Serve as the main contact for assigned commercial accounts.
  • Build strong relationships with facility managers, property managers, building owners, and other stakeholders.
  • Conduct regular account reviews and maintain ongoing communication.
Drive Contract Renewals
  • Manage preventive maintenance and service agreement renewals.
  • Prepare renewal proposals and ensure customer programs remain aligned with operational needs.
  • Support contract retention through proactive account management.
Grow Existing Accounts
  • Identify opportunities for equipment upgrades, repairs, replacements, and additional service offerings.
  • Expand service presence within existing customer locations and portfolios.
  • Partner with operations teams to develop practical solutions for customers.
Develop New Business Opportunities
  • Generate and qualify new prospects within the local market.
  • Leverage industry relationships and referrals to build awareness of Kelso Building Services.
  • Coordinate with leadership on larger regional or multi-location opportunities.
Maintain Sales Activity and Forecasting
  • Keep CRM records accurate and current.
  • Track opportunities, renewal schedules, customer interactions, and forecasts.
  • Provide regular pipeline updates and account status reports.
Preferred Experience
We're looking for a relationship-focused professional who understands commercial building services and enjoys helping customers solve problems.
Qualified candidates will typically have:
  • 5+ years of experience in commercial HVAC, mechanical services, controls, facilities services, or related industries.
  • Experience managing customer accounts and service agreements.
  • Demonstrated success in customer retention and account growth.
  • Knowledge of preventive maintenance programs and recurring service contracts.
  • Strong communication, presentation, and relationship-building skills.
  • Experience using CRM platforms to manage opportunities and customer activity.
  • A valid driver's license and the ability to travel locally within the market.
What Makes Someone Successful Here
The strongest candidates are trusted advisors who understand their local market and bring credibility with customers. They know how to balance customer service, business development, and operational coordination while creating long-term value for clients and the company.
You are likely a great fit if you:
  • Build relationships naturally.
  • Take ownership of customer satisfaction.
  • Are comfortable discussing service solutions and business needs.
  • Enjoy growing existing accounts while pursuing strategic opportunities.
  • Work effectively with both customers and internal teams.
What We Offer
  • Competitive base salary plus incentive compensation
  • Health, dental, and vision benefits
  • Paid time off and holidays
  • Career advancement opportunities within a growing national organization
  • The support of an experienced operations and service team
  • A collaborative environment focused on long-term customer success

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