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Customer Success Manager Jobs in Roy, UT (NOW HIRING)

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Kadince

Customer Success Manager

Ogden, UT · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

  • Medical

  • Dental

  • Retirement

  • PTO

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Wasatchproperty

Customer Success Manager - Digital Ads

Ogden, UT · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

MarketStar

Customer Success Manager - Digital Ads

Ogden, UT · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Customer Success Manager - Digital Ads: MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the ...

LoanPro

Technical Success Manager

Farmington, UT · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... They are customer facing, strategic, product subject-matter experts. They are solutionists ...

LoanPro

Technical Success Manager

Farmington, UT

  • Medical

  • Dental

  • Retirement

  • PTO

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... They are customer facing, strategic, product subject-matter experts. They are solutionists ...

Audiohook

Client Success Manager

Eden, UT · Remote

$120K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Manage the campaign in Audiohook's systems (including the User Interface, the CRM, and any other ... success, account management, or performance marketing roles * Experience managing digital ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Roy, UT

Customer Success Manager information

See Roy, UT salary details

$31K

$79.2K

$133.5K

How much do customer success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success manager in Roy, UT is $79,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $94,400.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What job categories do people searching Customer Success Manager jobs in Roy, UT look for?

The top searched job categories for Customer Success Manager jobs in Roy, UT are:

What cities near Roy, UT are hiring for Customer Success Manager jobs?

Cities near Roy, UT with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Roy, UT as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $79,225 per year, or $38.1 per hour.

Sr. Customer Success Manager

LoanPro

Farmington, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 12 days ago

Job description

Sr. Customer Success Manager - Farmington, UT (Preferred)
Why LoanPro:
"We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance." -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech company-we're transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing-it's leading the industry transformation.
How we do what we do:
"Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That's what I'm most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people." -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What you own:
Sr. Customer Success Managers (CSMs) are a pivotal part of our Customer Success team. You are responsible for nurturing and maintaining strong relationships with our valued customers. The primary objective of a Sr. Customer Success Manager (CSM) is to ensure the success and satisfaction of our customers throughout their LoanPro journey. By understanding the unique needs and objectives of our customers, a Sr. CSM will proactively engage with key stakeholders, provide personalized support, and offer strategic guidance to drive the maximum value from our solutions. Your efforts will focus on retention, revenue growth, and maximizing customer lifetime value. A successful Sr. CSM is a customer advocate and trusted advisor, playing a crucial role in driving customer success and fostering lasting partnerships that contribute to LoanPro's growth and success.
Essential Job Functions:
  • Technical Capabilities
    • Demonstrates strong technical understanding of software/SaaS, and LoanPro. Capable of effectively supporting customer conversations by explaining technical concepts, troubleshooting basic technical problems, and coordinating with technical teams to ensure seamless service delivery.
    • A thought leader. Handling technical discussions and assisting customers in determining the best course of action and how to best employ LoanPro and our ecosystem of integrations..
  • Business Conduct
    • Demonstrates a solid understanding of lending, fintech, and business principles.
    • Demonstrates a high level of business acumen and professionalism, able to engage with clients at all levels.
    • Consistently responds to customer inquiries and internal communications (within the same day for most items)
    • Engages in clear, professional communication with customers and internal teams.
    • Proactively identifies potential issues, areas for improvement, and opportunities to add value, taking initiative to address them before they escalate.
    • Creates and delivers clear and effective presentations, occasionally needing assistance with more complex topics.
  • Relationship Development:
    • Builds strong relationships fostering trust and loyalty both internally and externally.
    • Effectively manages a complex portfolio of customers, identifying trends and common issues while providing consistent and high quality service.
    • Manage common escalations by developing initial action plans and proactively working with team members and leadership.
    • Conduct regular strategic/quarterly business reviews with clients, building out the schedule, agenda, and attendee list strategically.
  • Customer Training:
    • Collaborate across the organization to coordinate and deliver training programs and resources.
    • Work with various teams to build and maintain educational materials that increase customer self-sufficiency.
  • Feedback Collection:
    • Implement mechanisms for gathering feedback on products, services, and overall customer experience.
    • Analyze feedback to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
  • Upselling and Cross-Selling:
    • Identify opportunities for upselling or cross-selling based on customer usage patterns and needs.
    • Collaborate with sales teams to maximize revenue potential.
  • Customer Health Monitoring:
    • Utilize key performance indicators (KPIs) and metrics to assess customer health.
    • Implement systems to monitor and analyze customer data, identifying early signs of dissatisfaction or potential churn.
  • Scalability Planning:
    • Develop and refine scalable processes to manage a growing customer base efficiently.
    • Evaluate and implement customer success tools and technologies to enhance operational effectiveness.
  • An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.
  • Other duties as prescribed

What you need for success:
  • Proven experience in Customer Success, Account Management, or a similar role in the SaaS industry.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Experience in loan management or financial services is a plus.
  • Dedication to high-quality customer service delivery and integrity through proven client and customer relationships
  • Energetic high performer who can meet deadlines, work independently, take initiative and follow through with requests
  • Proficiency in G Suite, Microsoft Office applications as well as industry-specific analysis software
  • Desire to support the LoanPro Core Values & Beliefs

Benefits of the Role:
  • 80% Medical/Dental
  • PTO and Holiday Schedule
  • HSA and 401K Match
  • Wellness Rewards and EAP

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.
If you need an accommodation to apply for the position or during the interview process, please email hr@loanpro.io

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