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Customer Success Manager Jobs in Rochester Hills, MI

greenpath, inc.

Client Success Specialist

Detroit, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rochester Hills, MI

Customer Success Manager information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.
More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Rochester Hills, MI?

The most popular types of Customer Success jobs in Rochester Hills, MI are:

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What cities near Rochester Hills, MI are hiring for Customer Success Manager jobs?

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Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Customer Success Specialist - Detroit, MI

G2 Venture Partners

Detroit, MI • On-site

Other

Re-posted 3 days ago

Job description

Join Seegrid

Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

As a Robotics Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.

The Robotics Specialist role is based out of Detroit, MI and may require up to 80% travel.

Responsibilities Include:
  • Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
  • Manage and conduct all on-site training and adoption support activities
  • Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns
  • Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
  • Coach customer staff on safety, operation and application details
  • Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
  • Prepare for implementations by reviewing drawings and specifications
  • Take ownership on-going skill development by engaging in regular product and software trainings
Required Qualifications:
  • Associates degree in electrical/mechanical technology, or at least 3 years of experience in robotics implementation or programming
  • Ability to work long hours in noisy and busy environments
  • Ability to lift 50 pounds
  • Strong customer interface with commitment to customer satisfaction
  • Excellent written and verbal communication skills
  • Good technical knowledge of Windows; proficient in Microsoft Office
  • Strong work ethic and willingness to learn
  • Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required
  • Must be a highly responsible individual who can work independently and with minimal supervision
Desirable Qualifications:
  • Experience with Linux

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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