ZipRecruiter

Log In

1

Customer Success Manager Jobs in Riverside, IL (NOW HIRING)

SPARETECH

Customer Success Manager

Chicago, IL

As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...

Invoca

Customer Success Manager

Chicago, IL · On-site

About the Role We are looking for an experienced Customer Success Manager to advise and support a portfolio of customers within the Healthcare segment, managing $3-$5M in revenue. Reporting to the ...

SalesJack

Customer Success Manager

Chicago, IL · On-site

What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...

Flexera

Customer Success Manager

Itasca, IL · On-site +1

Learn more at flexera.com A Customer Success Manager (CSM) is a cross-functional and natural leader with vast field and practitioner experience in the industry, a record of success leading complex ...

Front

Customer Success Manager

Chicago, IL · On-site

$101K - $117K/yr

As a Customer Success Manager, you will be the primary post-sale partner for a portfolio of B2B customers. Your focus will be retention and long-term value realization - ensuring customers adopt ...

Canals

Customer Success Manager

Chicago, IL · On-site

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we're growing ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...

PPRO

Customer Success Manager

Chicago, IL · Hybrid

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance of clients on our global payments platform. Acting as the strategic operational partner to Account ...

Education Walkthrough

Customer Success Manager

Chicago, IL · On-site

$60K - $70K/yr

The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ... You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ...

Canals

Customer Success Manager

Chicago, IL · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Education Walkthrough

Customer Success Manager

Chicago, IL · On-site

$60K - $70K/yr

The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ... You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ...

YCharts Inc

Customer Success Manager

Chicago, IL · On-site

$85K - $95K/yr

We are seeking an Asset Management Customer Success Manager to partner with leading asset management firms and drive adoption, retention, and growth across our Asset Management client base. This role ...

Tractian

Customer Success Manager

Chicago, IL · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Tractian

Customer Success Manager

Chicago, IL

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance of clients on our global payments platform. Acting as the strategic operational partner to Account ...

Inriver

Technical Customer Success Manager

Chicago, IL · On-site

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...

PPRO

Customer Success Manager

Chicago, IL · Hybrid

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance of clients on our global payments platform. Acting as the strategic operational partner to Account ...

viaPhoton

Customer Success Manager

Naperville, IL · On-site

$70K - $85K/yr

Customer Success Manager JD What's in it for you? * Robust health, dental, and vision coverage that starts on day 1 * 401(k) with 4% match, vests immediately after a 90-day waiting period * Flexible ...

FORM

Customer Success Manager

Chicago, IL · Remote

$75K - $85K/yr

As a Customer Success Manager at FORM , you will be a trusted strategic partner to the world's leading Consumer Goods, food & beverage, and retail brands--empowering them to unlock the full value of ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Riverside, IL

Customer Success Manager information

See Riverside, IL salary details

$32.7K

$83.5K

$140.8K

How much do customer success manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for customer success manager in Riverside, IL is $83,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $99,500.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What cities near Riverside, IL are hiring for Customer Success Manager jobs? Cities near Riverside, IL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Riverside, IL as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $83,515 per year, or $40.2 per hour.
Customer Success Manager

Customer Success Manager

SPARETECH

Chicago, IL

Other

Medical, PTO

Re-posted 5 days ago

Job description

*** Hybrid Work Environment: We believe in the value of in-person collaboration. This role requires team members to work from our Chicago office two days per week, with the flexibility to work remotely on other days ***

Your mission

Join SPARETECH as we continue our successful expansion into the U.S. market! As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH.

Key Responsibilities
  • Post-Sales Leadership: Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation.
  • Customer Health & Satisfaction: Proactively monitor client engagement, track key success metrics, and resolve any issues that arise. Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels.
  • Growth & Retention Strategy: Identify and capitalize on opportunities for renewals, upsells, and cross-sell strategies. Leverage client insights to propose growth initiatives that align with customer goals.
  • Relationship Building: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes.
  • Pre-Sales Expertise: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product's potential impact.
What You Bring
  • 1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments.
  • Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention.
  • Strong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels.
  • A self-starter mentality, with a passion for technology and a desire to thrive in a fast-paced, dynamic environment.
  • Exposure to manufacturing processes and knowledge of the industry is a plus, but not required.
What We Offer

Our base salary is just one component of the competitive total rewards strategy. We value the well-being and professional growth of our team. That's why we offer:

  • Paid Time Off: 20 days of vacation, plus public holidays.
  • Hybrid Work Model: Enjoy a flexible work setup, typically spending two days a week in our Chicago office.
  • Professional Development: An annual training budget of $1,000 to support your growth in a dynamic, startup environment.
  • Ownership Mindset: Participate in our VSOP program and contribute directly to the growth and success of a fast-scaling company.
  • Healthcare Coverage: Healthcare benefits to help support you and your family.
Sparetech logo

About Sparetech

Sourced by ZipRecruiter

Industry

Semiconductor and electronic component manufacturing

Company size

1 - 10 Employees

Headquarters location

New Milford, CT, US

Year founded

1999

View All Sparetech Jobs

Apply