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Customer Success Manager Jobs in Meriden, CT (NOW HIRING)

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

iCIMS

Senior Manager, Customer Success

Hartford, CT · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

TheKey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

Thekey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

Aston Carter

Customer Success Coordinator

Hartford, CT · On-site

$22.75/hr

Customer Success Coordinator No Call Center Experience Required | Paid Training | Career Growth ... Manage multiple priorities in a fast-paced environment What We're Looking For Qualifications * High ...

Deloitte

Deployment Success Manager

Hartford, CT

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Meriden, CT

Customer Success Manager information

See Meriden, CT salary details

$31.9K

$81.4K

$137.2K

How much do customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success manager in Meriden, CT is $81,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $97,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Meriden, CT?

The most popular types of Customer Success jobs in Meriden, CT are:

What are popular job titles related to Customer Success Manager jobs in Meriden, CT?

For Customer Success Manager jobs in Meriden, CT, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Meriden, CT look for?

The top searched job categories for Customer Success Manager jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Customer Success Manager jobs?

Cities near Meriden, CT with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Meriden, CT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,411 per year, or $39.1 per hour.

Customer Success Manager

Ralliant

Plainville, CT • On-site

Full-time

Re-posted 18 days ago

Job description

North America Customer Success Manager
Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing
The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day customer support and Strategic Customer Success Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key account satisfaction, retention, and the overall customer experience.
Key Responsibilities:
Customer Success Strategy & Operating Model
  • Lead a unified customer success model across tactical support and strategic account teams.

  • Establish clear roles, service standards, escalation paths, and engagement expectations.

  • Shift the team from reactive issue resolution toward proactive customer management.

Team Leadership & Development
  • Coach, develop, and support a high-performing Customer Success team.

  • Set priorities, allocate resources, and reinforce accountability through regular performance cadence.

  • Build team capability and leadership bench strength through development planning and standard work.

Operational Excellence & Customer Experience
  • Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.

  • Lead root cause problem solving and continuous improvement efforts to reduce recurring issues and improve consistency.

  • Use customer feedback and data to identify trends, prioritize improvements, and strengthen the customer journey.

Strategic Account Support
  • Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.

  • Partner with Sales and Commercial teams to align customer support with account priorities and business needs.

  • Ensure strategic customer issues are identified early and addressed through strong cross-functional follow-through.

Cross-Functional Collaboration & Systems Adoption
  • Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve end-to-end customer outcomes.

  • Drive adoption of CRM, ERP, case management, reporting, automation, and digital tools that improve customer success execution.

  • Communicate customer priorities, risks, and performance trends clearly to leadership and business partners.

Qualifications:
Required
  • 7+ years of experience in customer success, customer service leadership, commercial operations, or related B2B support functions.

  • Experience leading teams, setting priorities, coaching employees, and delivering measurable operational results.

  • Strong problem-solving and analytical capability with experience using KPIs to improve performance.

  • Ability to influence across functions and resolve customer or operational issues in a matrixed environment.

  • Familiarity with CRM, ERP, case management, or reporting systems.

Preferred
  • Bachelor's degree in related field
  • Experience leading both high-volume service teams and strategic customer-facing support roles.

  • Experience in industrial, manufacturing, technical products, or complex B2B environments.

  • Working knowledge of continuous improvement, daily management, root cause problem solving, or lean operating practices.

  • Salesforce & Oracle (JDE) experience preferred.

Why This Role Matters:
This role is critical to elevating North America Customer Success from a reactive support function to a disciplined, proactive operating model that improves customer satisfaction, strengthens key account relationships, and scales with future business needs.
#LI-JW2
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Gems Setra
Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 100870.00-187110.00

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