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Customer Success Manager Jobs in Kitchener, ON (NOW HIRING)

Varicent

Senior Customer Success Manager

Hamilton, ON · On-site

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes ...

Varicent

Senior Customer Success Manager

Cambridge, ON · On-site

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes ...

ReturnPro

Customer Success Manager

Brantford, ON

At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust ... Success at ReturnPro * You're a natural relationship-builder, people trust you quickly and feel ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.

BinSentry

Director of Customer Success

Kitchener, ON · On-site

CA$140K - CA$150K/yr

When it comes to the future of agricultural supply chain management, BinSentry is leading the way ... Role Overview BinSentry is seeking a Director of Customer Success to lead the next phase of our ...

BinSentry

Director of Customer Success

Kitchener, ON

When it comes to the future of agricultural supply chain management, BinSentry is leading the way ... Customer Success leadership and product-oriented thinking, with the ability to influence at the ...

Dabadu

Customer Relationship Manager

Cambridge, ON · On-site

This is your opportunity to help shape the future of Customer Success at a growing startup that ... Provide product management with feedback and customer insights that drive improvements in adoption ...

Dabadu

Customer Relationship Manager

Cambridge, ON · On-site

This is your opportunity to help shape the future of Customer Success at a growing startup that ... Provide product management with feedback and customer insights that drive improvements in adoption ...

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Customer Success Manager information

See Kitchener, ON salary details

$28K

$62.5K

$105K

How much do customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager in Kitchener, ON is $62,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,649.00 and $74,638.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Kitchener, ON?

The most popular types of Customer Success jobs in Kitchener, ON are:

What job categories do people searching Customer Success Manager jobs in Kitchener, ON look for?

The top searched job categories for Customer Success Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Customer Success Manager jobs?

Cities near Kitchener, ON with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 70% Full Time, 28% Part Time, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $62,461 per year, or $30 per hour.

Senior Customer Success Manager

Varicent

Burlington, ON • On-site

Full-time

Posted 12 days ago

Key responsibilities

  • Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle

  • Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes

  • Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives

Job description

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:
  • Innovate with Purpose: Build impactful solutions for customers worldwide.
  • Join Excellence: Work in a diverse, collaborative, and innovative team.
  • Shape the Future: Lead in redefining revenue optimization.
  • Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Summary of the Role and Team 

As a Senior Customer Success Manager, Strategic Accounts, you will join Varicent's Strategic Customer Success team and manage a portfolio of our most strategic customers within the Platinum Advantage Program.

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes through the successful adoption of Varicent solutions. 

This team supports a select portfolio of high-value enterprise customers, allowing Customer Success Managers to take a strategic, consultative approach focused on value realization, customer growth, retention, and long-term partnership development. 

What You Will Be Doing 

  • Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle 
  • Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes 
  • Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) 
  • Drive product adoption and value realization by developing and executing customer-specific success and adoption plans 
  • Identify and support expansion opportunities that align with customer priorities and business objectives 
  • Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives 
  • Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements 
  • Maintain accurate customer health, engagement, business value, and account planning information within Customer Success platforms and CRM systems 

What You Bring 

  • Experience managing enterprise or strategic customer relationships within a SaaS, technology, or business applications environment 
  • Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations 
  • Demonstrated success driving customer adoption, retention, value realization, or business outcomes 
  • Experience identifying account growth, expansion, renewal, or customer development opportunities 
  • Ability to connect customer business objectives to technology solutions and measurable business impact 
  • Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives 
  • Experience collaborating across cross-functional teams to achieve customer outcomes 
  • Bachelor's degree in Business, Information Technology, Finance, or equivalent experience 

Success Outcomes 

First 90 Days 

  • Build an understanding of Varicent's solutions, Customer Success methodology, strategic customer portfolio, and Platinum Advantage Program 
  • Establish relationships with assigned customers and key internal stakeholders 
  • Review customer success plans, business priorities, renewal timelines, and growth opportunities across assigned accounts 
  • Begin leading customer engagements focused on business goals, adoption, and value realization 

Within 6 Months 

  • Independently manage strategic customer relationships across the assigned portfolio 
  • Ensure customers have documented success plans aligned to measurable business outcomes and executive priorities 
  • Demonstrate progress in adoption, customer engagement, value realization, and retention activities 
  • Partner effectively with Sales and Renewal teams to identify expansion opportunities and support renewal readiness 
  • Establish trusted relationships with executive stakeholders across assigned accounts 

Within 12 Months 

  • Serve as a strategic advisor to customer executives and key stakeholders across the portfolio 
  • Demonstrate measurable impact on customer retention, adoption, expansion, and business outcome achievement