ZipRecruiter

Log In

1

Customer Success Associate Jobs in Kitchener, ON

Dialpad

Manager, Customer Success

Kitchener, ON

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.

Dialpad

Manager, Customer Success

Kitchener, ON

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.

Quadbridge

Customer Success Specialist

Kitchener, ON · On-site

Customer Success Specialist Who We Are: Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with ...

Quadbridge

Customer Success Specialist

Kitchener, ON

Customer Success Specialist Who We Are: Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with ...

ReturnPro

Customer Success Manager

Brantford, ON · On-site

Business Development: continuously looking for ways to grow the account, expand scope, and unlock new value for both the client and ReturnPro Success at ReturnPro * You're a natural relationship ...

Conexiom

Senior Customer Success Manager

Kitchener, ON · On-site

Every account in your portfolio has a documented success plan, refreshed on a regular cadence, aligned to the customer's business objectives showing progress over time * You can point to specific ...

Royal Bank of Canada

Associate

Guelph, ON

CA$75K - CA$100K/yr

THE ROLE We have a large 16 person team and the Associate role partners with other team members to ... Job Skills Account Management, Customer Success, Decision Making, Financial Regulation, Group ...

Royal Bank of Canada

Marketing Associate

Waterloo, ON

CA$37K - CA$50K/yr

By centralizing marketing presentation development, the Marketing Associate will enable the ... Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Kitchener, ON

Customer Success Associate information

See Kitchener, ON salary details

$21.5K

$42.4K

$62.5K

How much do customer success associate jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer success associate in Kitchener, ON is $42,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,386.00 and $46,649.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Kitchener, ON? The most popular types of Customer Success jobs in Kitchener, ON are:
What job categories do people searching Customer Success Associate jobs in Kitchener, ON look for? The top searched job categories for Customer Success Associate jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Customer Success Associate jobs? Cities near Kitchener, ON with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Kitchener, ON as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $42,375 per year, or $20.4 per hour.

Manager, Customer Success

Dialpad

Kitchener, ON

Other

Re-posted 3 days ago

Job description

Your role 

As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform. You will be responsible for managing customer relationships, driving product adoption, and cultivating long-term partnerships that lead to customer retention and growth. You will be the voice of the customer internally and will work closely with cross-functional teams to ensure our solutions continue to meet and exceed customer expectations.

You will help develop strategies to engage with at-risk customers to improve outcomes. You will be responsible for reporting team statistics and performance results to other members of the leadership team and executive staff.  

This position reports to our SVP, Customer Success and is hybrid based in our Kitchener, Ontario Office.

What you'll do 

  • Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad's Key customers. Provide ongoing coaching, feedback, and development to help your team deliver exceptional customer outcomes.
  • Customer Advocacy: Serve as the leader responsible for customer satisfaction and retention within the Key segment. 
  • Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and help them fully realize the value of the Dialpad platform. Proactively identify opportunities to expand use cases and increase platform utilization.
  • Customer Health & Escalations: Monitor customer account health, identifying risks and opportunities. Lead the resolution of any escalated issues to ensure timely and satisfactory resolution.
  • Collaborative Leadership: Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for our customers.
  • Metrics & Reporting: Track key performance indicators (KPIs) for customer success. Report on customer health, renewals, expansion, and overall success metrics to senior leadership.
  • Thought Leadership: Stay informed on industry trends and customer needs, and provide insights and feedback to help shape the future of Dialpad's products and services.

Skills you'll bring

  • 2-3+ years of management experience, leading a Customer Success or Account Management team.
  • SaaS experience is required; telecommunications experience is preferred.
  • Experience working for SaaS Bachelor's degree in a technology-related field and prior experience with SaaS/high-growth companies is ideal for this role.
  • Customer-focused and demonstrable passion for customer success.
  • Excellent written, verbal, and listening communication skills with a professional (even dynamic) presence, presentation, and public speaking skills.
  • Proven cross-functional leader with a proven track record of collaboration, prioritization, and workload management.
  • Quick learner, always looking to embrace and master new technologies.
  • Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required.
  • Capable project/program management skills with the ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes.
  • Proven operational acumen with the ability to define success targets and ensure attainment of those targets.
  • Familiarity with next-generation enterprise software customer success principles, including customer health scores & management, adoption engineering, customer success plans, and account planning.
  • Excellent skills and ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word, and Excel.

Who you are 

  • Positive team player who embraces a team-first attitude and contributes to overall team success.
  • You enjoy tackling complex customer challenges and finding creative solutions.
  • Able to adapt quickly to an ever-changing environment.
  • Goal-driven and able to motivate a team to meet and exceed performance goals.
  • Process-oriented - able to develop functional processes and adapt them quickly to meet changing demands.
  • Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.

Apply