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Customer Success Manager Jobs in Exeter, NH (NOW HIRING)

EFI

Customer Onboarding Manager

Londonderry, NH · On-site

Customer Onboarding Manager All of us at EFI™ are relentlessly focused on the growth and success of the print business. That's why print providers worldwide turn to EFI to help build their ...

KSARIA Corporation

Manager, Customer Service

Hudson, NH · On-site

The Manager, Customer Service will direct and oversee the organizations customer service and order ... Previous experience in a high-level Customer Success role is required * Highly professional and ...

Trimble

Technical Customer Support

Portsmouth, NH · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise ... Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or ...

Bottomline

Relationship Manager

Portsmouth, NH · On-site

Work with sales, product, marketing, and customer success to deliver seamless, high-value partner ... Proven success driving revenue and managing complex partnerships in fast-paced environments.

Alumni Ventures

Community Manager

Manchester, NH

This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing ...

Alumni Ventures

Community Manager

Manchester, NH · On-site

This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing ...

Alumni Ventures

Community Manager

Manchester, NH · On-site

This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing ...

McDonald's

$16.50/HR Closing Team Member

Greenland, NH

$16.50/hr

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

Bottomline

Relationship Manager

Portsmouth, NH · On-site

Work with sales, product, marketing, and customer success to deliver seamless, high-value partner ... Proven success driving revenue and managing complex partnerships in fast-paced environments.

McDonald's

$16.50/HR Closing Team Member

Greenland, NH · On-site

$16.50/hr

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

McDonald's

$16.50/HR Closing Team Member

Greenland, NH

$16.50/hr

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

McDonald's

$16.50/HR Closing Team Member

Greenland, NH · On-site

$16.50/hr

As a McDonald's Team Member, you'll gain experience in customer service, teamwork, and leadership ... management, McDonald's is committed to your success Our tuition reimbursement program, combined ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Exeter, NH

Customer Success Manager information

See Exeter, NH salary details

$33.1K

$84.5K

$142.4K

How much do customer success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success manager in Exeter, NH is $84,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $100,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Exeter, NH?

The most popular types of Customer Success jobs in Exeter, NH are:

What job categories do people searching Customer Success Manager jobs in Exeter, NH look for?

The top searched job categories for Customer Success Manager jobs in Exeter, NH are:

What cities near Exeter, NH are hiring for Customer Success Manager jobs?

Cities near Exeter, NH with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Exeter, NH as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $84,518 per year, or $40.6 per hour.

Customer Onboarding Manager

EFI

Londonderry, NH • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Onboarding Manager

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That's why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers' business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We're obsessed with our customers' success. And we believe we have the right people, technology, and experience to help businesses achieve their goals.

EFI is looking for a Customer Onboarding Manager to join our Inkjet Solutions Business Unit in our Londonderry, NH office on a hybrid basis. This position is responsible for the successful onboarding of customers to EFI and for the daily interface between EFI clients and EFI by providing oversight and guidance to the Implementation team. This involves the team's efforts related to post-sale implementation of all customers that purchased EFI equipment and the out-of-box customer success regarding the printer and accessory installation, training, and production readiness.

In this role, you will create a best-in-class installation experience for all North American EFI Inkjet customers.

What you will do:

  • A Customer Success Focus: Build strong relationships with EFI customers, ensuring they are set up for success from day one.
  • Cross-functional Collaboration: Work closely with Sales, Service, Product Management, Production, Supply Chain, Logistics, and Customer Success to deliver a seamless onboarding experience.
  • Understand customer sales contracts and become familiar with what was sold, along with any special considerations made. You will ensure that internal stakeholders are aligned to meet delivery and installation expectations.
  • You will document and report on installation delays and any other noncompliance or non-completion situations. You will implement root-cause analysis and trending reports to communicate the success of the onboarding experience to internal teams.
  • Provide project management leadership for the implementation team, as well as coach, mentor, and train the team to meet all customer installation demands.
  • Participate in discussions regarding installation forecasting, installations scheduled for the upcoming week, as well as debrief on installations from the previous week.
  • Act as an escalation point and responsible party for installation issues throughout the entire onboarding process
  • Address process gaps to meet immediate and long-term needs to ensure customer satisfaction with the installation and onboarding experience.

This role may be a good fit if you have:

  • Bachelor's Degree preferred, with a minimum of 5 years' experience in a similar Sales, Customer Success, or Service Role
  • Experience managing a team is preferred
  • Demonstrated experience in working directly with customers in tandem with internal teams.
  • Ability to work independently and as a team member, in a fast-paced, multi-tasking environment with numerous deadlines, and successfully communicating with both internal and external customers
  • Exceptional problem-solving abilities and attention to detail
  • Proficient Windows and MS Office Suite (Word, Teams, and Excel reporting)
  • Must have excellent oral and written communication skills
  • Knowledge in the area of industrial printing and shipping logistics is a plus
  • Experience with Salesforce and SAP is also a plus
  • Experience in managing Capital equipment service and/or installations preferred

    • EFI is an "Affirmative Action/EEO/Protected Veteran/Disabled Employer"

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