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Customer Success Associate Jobs in Exeter, NH (NOW HIRING)

Bottomline

Vendor Success Associate

Portsmouth, NH · On-site +1

Customer Success Associate - Paymode-XLocation Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly ...

Bottomline

Vendor Success Associate

Portsmouth, NH · On-site

Customer Success Associate - Paymode-X Location Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

Auto Store

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

AutoStore

Director of Customer Success

Salem, NH · On-site

The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and ...

AutoStore

Director of Customer Success

Salem, NH · On-site

The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and ...

Interface

Customer Success Specialist

Salem, NH · On-site

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

Interface

Customer Success Specialist

Salem, NH · Hybrid

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

Interface, Inc.

Customer Success Specialist

Salem, NH · On-site

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

anduril

Customer Success Manager - AIRS

Hudson, NH · On-site

$30 - $37/hr

Customer Success Manager - AIRS Hudson, New Hampshire, United States Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Exeter, NH

Customer Success Associate information

See Exeter, NH salary details

$18.8K

$53.9K

$94.6K

How much do customer success associate jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success associate in Exeter, NH is $53,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Exeter, NH?

The most popular types of Customer Success jobs in Exeter, NH are:

What job categories do people searching Customer Success Associate jobs in Exeter, NH look for?

The top searched job categories for Customer Success Associate jobs in Exeter, NH are:

What cities near Exeter, NH are hiring for Customer Success Associate jobs?

Cities near Exeter, NH with the most Customer Success Associate job openings:

Customer Success Associate jobs near you

Vendor Success Associate

Portsmouth, NH • On-site, Remote

Bottomline
Software Development • 11 - 50 employees
Learn more about Bottomlineexternal

Full-time

Posted 27 days ago

Job description

Customer Success Associate - Paymode-XLocation

Hybrid/Remote (This role is predominantly remote but there is requirement for you to be close to our office in Portsmouth for the purpose of 2 monthly collaboration days)  

About Bottomline

Bottomline is at the forefront of digital transformation in the financial services industry. As a growing global market leader, we help banks and businesses modernise their payment operations, strengthen customer relationships, and drive growth through innovative digital payment solutions.

Our culture is built on collaboration, innovation, and customer success. We empower our employees to think like owners, deliver exceptional experiences, and help our customers achieve their business goals.

The Role

We are seeking a Vendor Success Associate to join our Vendor Success team and support the continued growth of the Paymode-X network.

In this role, you will work closely with customers to ensure they realise the full value of Paymode-X, helping them achieve their desired business outcomes while driving engagement and retention. You will serve as a trusted point of contact for vendor enquiries and escalations, working cross-functionally to resolve issues, protect revenue, and deliver an outstanding customer experience.

This is an excellent opportunity for someone who is passionate about customer success, enjoys problem-solving, and thrives in a fast-paced fintech environment.

Key Responsibilities
  • Respond to and resolve customer enquiries by educating customers on the value and benefits of Paymode-X services.
  • Drive customer engagement and adoption of Paymode-X features and capabilities.
  • Manage vendor enquiries and escalations through to successful resolution, ensuring a positive customer experience.
  • Identify potential retention risks and collaborate with internal teams to develop effective solutions and protect revenue.
  • Build strong relationships with customers to support long-term engagement and commitment to the Paymode-X network.
  • Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to address customer questions and concerns.
  • Support customer reviews by gathering, analysing, and presenting data from Paymode-X applications and back-office systems.
  • Contribute to process improvement initiatives by identifying and sharing best practices that enhance efficiency and effectiveness.
What We're Looking ForRequired Skills & Experience
  • Minimum of 1 year of experience within the FinTech, payments, or financial services industry.
  • Strong customer service and relationship management skills.
  • Excellent verbal and written communication skills with the ability to engage effectively at different organisational levels.
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment.
  • A genuine passion for helping customers succeed.
  • Strong problem-solving skills with the ability to take ownership and drive issues to resolution.
  • Positive, proactive, and self-motivated approach.
  • Team-oriented mindset with the confidence to work independently when required.
Preferred Qualifications
  • Understanding of the payments ecosystem, financial technology landscape, and industry trends.
  • Experience using CRM platforms and customer success management tools.
  • Experience reporting on customer success programmes, customer engagement, or retention activities.
Education
  • Bachelor's degree (or equivalent) in Business, Technology, Finance, or a related field.
Why Join Bottomline?

At Bottomline, you'll have the opportunity to work with innovative technology, collaborate with talented colleagues across the globe, and make a direct impact on our customers' success. We are committed to fostering an inclusive environment where employees can develop, grow, and thrive.

Join us and help shape the future of business payments.

Apply