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Customer Success Associate Jobs in Exeter, NH (NOW HIRING)

New Balance

Payroll Associate II

Lawrence, MA

$21.30 - $26.65/hr

Provide customer service to associate population and strategic partners. * Participate in cross ... REQUIREMENTS FOR SUCCESS : * Associates degree in a business field or equivalent experience.

New Balance

Payroll Associate II

Lawrence, MA · On-site

$21.30 - $26.65/hr

Provide customer service to associate population and strategic partners. * Participate in cross ... REQUIREMENTS FOR SUCCESS : * Associates degree in a business field or equivalent experience.

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Exeter, NH

Customer Success Associate information

See Exeter, NH salary details

$18.8K

$53.9K

$94.6K

How much do customer success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success associate in Exeter, NH is $53,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Exeter, NH? The most popular types of Customer Success jobs in Exeter, NH are:
What job categories do people searching Customer Success Associate jobs in Exeter, NH look for? The top searched job categories for Customer Success Associate jobs in Exeter, NH are:
What cities near Exeter, NH are hiring for Customer Success Associate jobs? Cities near Exeter, NH with the most Customer Success Associate job openings:
Customer Success Associate jobs near you

Community Relations Associate

Alumni Ventures

Manchester, NH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago

Job description

About Alumni Ventures
Alumni Ventures is one of the world's most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,600+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals-typically reserved for institutions-through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, Manchester, NH, London and Tokyo we're rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.
We believe our best work happens when we're together. AV operates as a 5-day-a-week, in-office culture because collaboration, mentorship, and shared momentum matter.
About This Role
As a Community Relations Associate at Alumni Ventures, you'll play a vital role in supporting our investor community while gaining hands-on exposure to venture capital, startup investing, investor relations, and fund operations.
This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing Partners, Community Managers, and cross-functional teams to support fundraising initiatives, investor engagement activities, and operational processes.
You'll help individuals navigate their journey with Alumni Ventures-from initial interest through investment and ongoing engagement-while developing expertise in client service, investor relations, venture capital, and business operations.
This is an ideal opportunity for professionals who are eager to learn, take ownership, and grow their careers in a collaborative, fast-paced environment. Through hands-on training, mentorship, and direct exposure to senior leadership, you'll build valuable skills in communication, relationship management, project management, operations, and venture investing.
While prior venture capital experience is not required, successful candidates are often interested in investing, entrepreneurship, startups, financial markets, or business strategy and are excited to learn about the venture capital ecosystem.
What You'll Do
Investor & Community Support
  • Serve as a day-to-day point of contact for prospective and existing investors.
  • Respond to investor questions through email, phone, webinars, events, and other communication channels.
  • Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
  • Help individuals navigate Alumni Ventures' offerings, processes, and community experience.

Investor Support and Community Operations
  • Build strong relationships with investors, community members, and internal stakeholders.
  • Deliver a high-touch, service-oriented customer experience across the investor journey.
  • Anticipate needs, identify issues, and help resolve questions with professionalism and empathy.
  • Support investor onboarding and ongoing engagement efforts.

Partner Support & Operations
  • Collaborate closely with Managing Partners, Community Managers, and senior leaders.
  • Support fundraising initiatives, fund operations, club programs, and syndication activities.
  • Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
  • Help ensure smooth execution of key investor engagement and operational processes.

Data, Reporting & Process Improvement
  • Track engagement activity, investor interactions, and key business metrics.
  • Help maintain clean and accurate data in HubSpot and other internal systems.
  • Support reporting for Community Managers, Partners, and leadership.
  • Identify opportunities to improve workflows, communication, and the overall investor experience.

Strategic Projects
  • Participate in special projects and cross-functional initiatives.
  • Support research, process improvements, pilot programs, and team priorities.
  • Take on increasing ownership as your knowledge and experience grow.

Who You Are
We're looking for a client-centered, detail-oriented professional who is excited to grow in a collaborative, team-oriented environment.
Required Qualifications
  • 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
  • Effective written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and follow through consistently.
  • Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders.
  • Ability to learn and effectively use new systems, tools, and business processes.
  • Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

Preferred Qualifications
  • Experience using HubSpot, Salesforce, or similar CRM platforms.
  • Experience supporting clients, customers, members, investors, advisors, or other external stakeholders.
  • Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries.
  • Experience coordinating projects, events, webinars, or operational workflows.

A Note to Candidates
We recognize that talent comes from many backgrounds. If you're excited about this opportunity and believe you'd be successful in the role, we encourage you to apply-even if your experience doesn't align perfectly with every qualification listed above.
Our Culture & How We Work at AVRegardless of title, this is what great looks like at AV.
  • Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other.
  • Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through.
  • Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team.
  • Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage.
  • Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment - not replace it.
  • Stay curious and think big. We are continuous learners, aim high and build for long-term impact.

Benefits & PerksWe offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs.
  • Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
  • Dental and vision plans with multiple coverage tiers
  • Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
  • 401(k) with company match and immediate vesting
  • Company-paid life and disability insurance, plus optional supplemental coverage
  • Additional support programs including EAP, health advocacy, and wellness resources
  • Flexible, unlimited PTO and generous paid parental leave
  • 11 company holidays

Privacy Policy
All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Privacy Policy

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