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Customer Success Associate Jobs in Hooksett, NH (NOW HIRING)

RealPage, Inc.

Client Success Associate

Concord, NH · On-site +1

$65K - $80K/yr

As a Client Success Associate you'll play a pivotal role in ensuring our clients' success and satisfaction. As a key member of our Client Success Team, you'll contribute to shaping policies and ...

RealPage, Inc.

Client Success Associate

Concord, NH · On-site

$65K - $80K/yr

As a Client Success Associate you'll play a pivotal role in ensuring our clients' success and satisfaction. As a key member of our Client Success Team, you'll contribute to shaping policies and ...

RealPage, Inc.

Client Success Associate

Concord, NH · Remote

As a Client Success Associate you'll play a pivotal role in ensuring our clients' success and satisfaction. As a key member of our Client Success Team, you'll contribute to shaping policies and ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

Auto Store

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

Cleo

Customer Success Manager

Concord, NH · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

AutoStore

Director of Customer Success

Salem, NH · On-site

The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and ...

iCIMS

Senior Manager, Customer Success

Concord, NH · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

AutoStore

Director of Customer Success

Salem, NH · On-site

The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and ...

EDB

Principal Customer Success Manager

Concord, NH · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

SHI GmbH

Customer Success Manager - VMware

Concord, NH · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Interface

Customer Success Specialist

Salem, NH · On-site

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

Interface

Customer Success Specialist

Salem, NH · Hybrid

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

Interface, Inc.

Customer Success Specialist

Salem, NH · On-site

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Hooksett, NH

Customer Success Associate information

See Hooksett, NH salary details

$18.3K

$52.4K

$91.9K

How much do customer success associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success associate in Hooksett, NH is $52,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,800.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What job categories do people searching Customer Success Associate jobs in Hooksett, NH look for?

The top searched job categories for Customer Success Associate jobs in Hooksett, NH are:

What cities near Hooksett, NH are hiring for Customer Success Associate jobs?

Cities near Hooksett, NH with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Hooksett, NH as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,389 per year, or $25.2 per hour.

Client Success Associate

RealPage, Inc.

Concord, NH • On-site, Remote

$65K - $80K/yr

Other

Posted 6 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

227th of 247 rated software companies

Job description

Overview
Cherre is now a RealPage company, expanding our ability to deliver innovative data and technology solutions that transform the real estate industry. Join us as we build what's next together.
Cherre is the leader in real estate data and insight. We connect decision makers to accurate property and market information, and help them make faster, smarter decisions. By providing a unique "single source of truth," Cherre empowers clients to evaluate opportunities and trends faster and more accurately, while saving millions of dollars in manual data collection and analytics costs.
At Cherre, we take client experience seriously. We're on a mission to be an industry leader in providing an experience that delights our clients, and helps them maximize their value with our platform. From implementation and onboarding, our Client Success team takes the lead in engaging with our clients to ensure a positive experience using Cherre. The Client Success team is also responsible for product adoption, client satisfaction, client relationships, renewals, and growth across our existing client base.
As a Client Success Associate you'll play a pivotal role in ensuring our clients' success and satisfaction. As a key member of our Client Success Team, you'll contribute to shaping policies and practices that help seamlessly integrate Cherre's products into our clients' daily operations. Your responsibilities will include working with Client Success Managers in maintaining strong relationships with platform users and data partners, helping implement and support API / custom dashboard projects, all aimed at maximizing Cherre's value for our clients. Your role will also be instrumental in ensuring prompt resolutions to client issues through diligent monitoring of our Intercom ticketing system.
Additionally, you'll collaborate with the Client Success Team to contribute to periodic business reviews and strengthen client relationships. Your contributions directly impact our clients' business outcomes, fostering loyalty and driving retention. You'll also have the opportunity to showcase our successes through client references and case studies, collaborating with cross-functional teams to create compelling collateral.
Responsibilities
  • Contributing to our client-facing Client Success processes, policies, playbooks, and values to deeply integrate Cherre into our clients' everyday workflow.
  • Documenting internal processes and creating a scalable infrastructure to enable a superior overall client experience.
  • Supporting Client Success Managers with key accounts and day-to-day relationships with both platform users and data partners.
  • Monitoring Cherre's Intercom ticketing system to ensure prompt responses / resolutions to client issues.
  • Supporting Client Success team in collaborative engagements, such as helping build out quarterly business review decks, to maintain and enhance client relationships.
  • Assisting the team in delivering on clients' business outcomes, client loyalty, and client retention.
  • Collaborating with the Client Success Team to cultivate client references and case studies, while also liaising with Marketing, Product, and Sales teams to help create client collateral.
  • Channeling client feedback to the product team, and working with the team to find solutions that meet or exceed client expectations.
  • Handling client escalations and helping with successful resolution.
  • Supporting client renewals and partnering with internal stakeholders to execute accordingly.
  • Identifying expansion opportunities and assisting clients in evaluating new data sources to enhance their business outcomes.
  • Assist in the development, maintenance, coordination and monitoring of project plans and schedules.
  • Ensure all project documentation is up-to-date and properly stored.
  • Prepare and distribute regular project status reports, highlighting key milestones, risks, and issues.
  • Document meeting minutes, action items, and follow-up tasks from project meetings.
  • Track project deliverables and ensure all team members are aware of their responsibilities and deadlines.
  • Provide administrative support to the lead project manager, including scheduling meetings, coordinating travel, and other tasks as assigned.
  • Maintain and update project management tools and software.

Qualifications
Education:
  • Recognized qualification in Business Administration, Project Management, or a related field.

Experience:
  • 2-4 years of experience in project coordination, project management, or a related administrative role.
  • Experience working in a fast-paced, dynamic environment, preferably in the tech or real estate industry.
  • Familiarity with agile delivery and project management methodologies and frameworks.

Skills:
  • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
  • Attention to detail and a high level of accuracy in documentation and reporting.
  • Excellent verbal and written communication skills.
  • Ability to effectively communicate with project team members, stakeholders, and clients.
  • Proficiency in project management software and tools (e.g., Monday.com, JIRA).
  • Strong Microsoft Office skills, particularly in Excel, Word, and PowerPoint.
  • Effective time management skills with the ability to prioritize tasks and meet deadlines.
  • Ability to work collaboratively with cross-functional teams and build strong working relationships.
  • Experience in facilitating team meetings and discussions.
  • Flexibility to adapt to changing project requirements and priorities.
  • Ability to work independently and take initiative in a fast-paced environment.
  • Experience providing administrative support to senior project managers or executives.
  • Ability to handle confidential and sensitive information with discretion.

#LI-Remote
Pay Range
USD $65,000.00 - USD $80,000.00 /Yr.

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