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Customer Success Associate Jobs in Hooksett, NH (NOW HIRING)

Interface

Customer Success Specialist

Salem, NH · On-site

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

Interface, Inc.

Customer Success Specialist

Salem, NH · On-site

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

Interface

Customer Success Specialist

Salem, NH · Hybrid

Customer Support Specialist The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Hooksett, NH

Customer Success Associate information

See Hooksett, NH salary details

$18.3K

$52.4K

$91.9K

How much do customer success associate jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success associate in Hooksett, NH is $52,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,800.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Hooksett, NH? The most popular types of Customer Success jobs in Hooksett, NH are:
What job categories do people searching Customer Success Associate jobs in Hooksett, NH look for? The top searched job categories for Customer Success Associate jobs in Hooksett, NH are:
What cities near Hooksett, NH are hiring for Customer Success Associate jobs? Cities near Hooksett, NH with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Hooksett, NH as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,389 per year, or $25.2 per hour.

Customer Success Specialist

Interface

Salem, NH • On-site

Other

Re-posted 26 days ago

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.
Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry-first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.
Customer Support Specialist
The CSS is responsible for teaming with the Account Executives (AE's) to develop and sustain business. The CSS works to assure quality and timely delivery of services and products.
Essential Skills
To perform this job successfully, the CSS must exercise judgment, discretion and tact in all business matters and business relationships. Strong interpersonal skills and the ability to maintain cooperative working relationships with coworkers are essential. nora promotes collaborative problem solving in both formal and informal work teams. Participation in, and contribution to, teamwork is required.
Responsibilities include, but are not limited to, the following:

  • Manage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead, to developing, subsequently to bringing PO's in. The CSS touches every aspect of the project from beginning to end.
  • Call on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, K-12 ext.). Act as an outfacing team, who talks to all customers.
  • Complete weekly tasks generated through CRM through customer accounts and opportunities.
  • Recommend products for various technical spaces within facilities. Sometimes review take-offs and drawings with an understanding of blueprints.
  • Manage inventory levels with customers to make sure nora meets their demanding installation schedules.
  • Work with customers to change colors when inventory is not available, by checking alternate colors & sending all parties involved new samples to get a new color selected.
  • Work alongside technical team to ensure mock-ups and sales trials are created and shipped out in a timely manner.
  • Conduct weekly conference calls with the AE in which the 30-60-90 report is reviewed and sales phases are assessed for accuracy. Next action steps or activities are then generated.
  • Follow up with awarded contractors to obtain POs in order to meet monthly sales numbers.
  • Put together freight quote request sheets and work directly with the warehouse to get freight costs for expedited orders and customer carrier choice.
  • Working with purchasing to manage the customs process.
Required Skills:
  • Ability to prioritize multiple, simultaneous assignments in a fast paced environment
  • Strong interpersonal communication skills
  • Strong team mentality
  • Technical aptitude and ability to learn and retain product specs, installation processes and uses
  • Experience using Microsoft Office Suite
Preferred Skills:
  • Understanding of the construction process and timeline
  • Understanding of international shipping and customs process
  • Experience using an ERP system
  • Experience using a CRM system
  • Ability to manage work across 3 operating platforms. Salesforce, JD Edwards
  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard,
  • Specific vision abilities required by this job include close vision requirements due to computer work.

#LI-Hybrid
Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.
We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of New Hampshire. An Equal Opportunity Employer including Veterans and Disabled.

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