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Customer Success Manager Jobs in Duncan, SC (NOW HIRING)

RXinsider LTD.

Technical Account Manager

Spartanburg, SC · On-site

$85 - $120/hr

Technical Account Manager Job Summary RedSail is committed to delivering an exceptional experience ... customers experience RedSail as one integrated team committed to their long-term success. Key ...

QS/1 Data Systems

Sr Program Mgr, Product

Spartanburg, SC · On-site

$130 - $140/hr

Act as a central point of coordination across Product, Engineering, Customer Success, Sales, and ... Project Management Certifications (Preferred) * Certification in Six Sigma with documented ...

ASSA ABLOY

Regional Sales Manager

Greenville, SC

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Simpsonville, SC · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Greenville, SC

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Duncan, SC

Customer Success Manager information

See Duncan, SC salary details

$30K

$76.6K

$129.1K

How much do customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager in Duncan, SC is $76,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $91,300.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Duncan, SC?

The most popular types of Customer Success jobs in Duncan, SC are:

What job categories do people searching Customer Success Manager jobs in Duncan, SC look for?

The top searched job categories for Customer Success Manager jobs in Duncan, SC are:

What cities near Duncan, SC are hiring for Customer Success Manager jobs?

Cities near Duncan, SC with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Duncan, SC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,597 per year, or $36.8 per hour.

Customer Service Representative I

AMERICAN SYSTEMS

Greenville, SC • On-site

$18 - $18.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Now Hiring at AMERICAN SYSTEMS

Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. 

Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success. 


An average day:
As a Customer Service Representative I (CSR I), you will answer general questions from callers using the available knowledge base, USPTO website, or other reference material and recommend resources available on the USPTO website. You will assist with MyUSPTO account issues (including password resets) and other website systems related support calls. You may also mail applicable standard printed materials to the caller or refer the caller to a local Patent & Trademark Resource Center (PTRC) for additional assistance. In this position you will:

  • Answer incoming calls and retrieve voicemails, ensuring that calls are answered on the same day.
  • Transfer customers to appropriate secondary call centers as needed.
  • Respond to all incoming facsimiles.
  • Review and respond to incoming e-mails regarding patents, trademarks, publications, data quality, and products and services that have been sent to the general mailbox. Use knowledge base of pre-approved responses to answer inquiries or requests consistently and accurately.
  • Send appropriate general information publications.
  • Use the Customer Contact Management System to track and enter detailed information of all inquiries/requests received including steps taken to resolve any problems encountered.

  • As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience.
  • Ability to provide courteous and professional interactions with customers.
  • Experience using a knowledge base.
  • Effective listening and oral communication skills,
  • Must be able to speak, read and write in fluent English.
  • Must be proficient with using software or web-based databases on a laptop or PC as well as various e-mail platforms
  • A fixed shift schedule will be assigned at the time of hire based on operational needs. All shifts fall within our operating hours of Monday through Friday, 8:30 AM to 8:00 PM EST.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $18.00/Hr. - USD $19/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
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