Customer Success Manager
Chicago, IL · On-site
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we're growing ...
Customer Success Manager
Chicago, IL · On-site
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we're growing ...
Customer Success Manager
Chicago, IL · On-site
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we're growing ...
Customer Success Manager
Chicago, IL · On-site
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we're growing ...
Customer Success Manager
$80K - $125K/yr
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic ...
Quick apply
Customer Success Manager
$80K - $125K/yr
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic ...
Customer Success Manager
Chicago, IL · On-site
$60K - $70K/yr
The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ... You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ...
Customer Success Manager
Chicago, IL · On-site
$60K - $70K/yr
The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ... You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ...
Customer Success Manager
$80K - $125K/yr
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic ...
Quick apply
Customer Success Manager
$80K - $125K/yr
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic ...
Customer Success Manager
$80K - $125K/yr
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic ...
Customer Success Manager
$80K - $125K/yr
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic ...
Customer Success Manager
Chicago, IL · On-site
$80K - $125K/yr
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic ...
Customer Success Manager
Chicago, IL · On-site
$80K - $125K/yr
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic ...
Customer Success Manager
Chicago, IL · Remote
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...
Quick apply
Customer Success Manager
Chicago, IL · Remote
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...
Customer Success Manager
Chicago, IL · On-site
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...
Customer Success Manager
Chicago, IL · On-site
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...
Customer Success Manager
Chicago, IL · On-site
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions * Lead change management efforts to drive adoption of new workflows and behaviors, including ...
Customer Success Manager
Chicago, IL · On-site
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions * Lead change management efforts to drive adoption of new workflows and behaviors, including ...
Customer Success Manager
Chicago, IL · Remote
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...
Quick apply
Customer Success Manager
Chicago, IL · Remote
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...
Customer Success Manager
Chicago, IL · On-site
As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...
Customer Success Manager
Chicago, IL · On-site
As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...
What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...
What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...
Customer Success Manager
Chicago, IL · On-site +1
What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...
Customer Success Manager
Chicago, IL · On-site +1
What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions * Lead change management efforts to drive adoption of new workflows and behaviors, including ...
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions * Lead change management efforts to drive adoption of new workflows and behaviors, including ...
Customer Success Manager
Chicago, IL · On-site
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions * Lead change management efforts to drive adoption of new workflows and behaviors, including ...
Customer Success Manager
Chicago, IL · On-site
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions * Lead change management efforts to drive adoption of new workflows and behaviors, including ...
Customer Success Manager
Chicago, IL · On-site
$60K - $70K/yr
The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ... You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ...
Customer Success Manager
Chicago, IL · On-site
$60K - $70K/yr
The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ... You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance of clients on our global payments platform. Acting as the strategic operational partner to Account ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance of clients on our global payments platform. Acting as the strategic operational partner to Account ...
Customer Success Manager
Naperville, IL · On-site
Customer Success Manager Location: Naperville, IL Schedule: Mon-Fri | Onsite We are changing the norm by being customer-focused, technology-led. ViaPhoton is reimagining fiber optic manufacturing for ...
Customer Success Manager
Naperville, IL · On-site
Customer Success Manager Location: Naperville, IL Schedule: Mon-Fri | Onsite We are changing the norm by being customer-focused, technology-led. ViaPhoton is reimagining fiber optic manufacturing for ...
Customer Success Manager
Chicago, IL · On-site
$60K - $70K/yr
The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ... You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ...
Customer Success Manager
Chicago, IL · On-site
$60K - $70K/yr
The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ... You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ...
Customer Success Manager information
See Burr Ridge, IL salary details
$32.1K - $41.7K
4% of jobs
$41.7K - $51.4K
10% of jobs
$58.1K is the 25th percentile. Wages below this are outliers.
$51.4K - $61K
16% of jobs
$61K - $70.6K
15% of jobs
The median wage is $74.3K / yr.
$70.6K - $80.3K
14% of jobs
$80.3K - $89.9K
14% of jobs
$92.6K is the 75th percentile. Wages above this are outliers.
$89.9K - $99.6K
10% of jobs
$99.6K - $109.2K
10% of jobs
$109.2K - $118.9K
4% of jobs
$118.9K - $128.5K
2% of jobs
$128.5K - $138.1K
2% of jobs
$32.1K
$82K
$138.1K
How much do customer success manager jobs pay per year?
As of Aug 14, 2026, the average yearly pay for customer success manager in Burr Ridge, IL is $81,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.
What is the difference between Customer Success Manager vs Account Manager?
| Aspect | Customer Success Manager | Account Manager |
|---|---|---|
| Primary Focus | Customer retention and success | Sales growth and account expansion |
| Work Environment | Proactively supports customers post-sale | Manages ongoing client relationships and renewals |
| Required Skills | Customer service, communication, problem-solving | Sales, negotiation, relationship management |
| Industry Usage | Tech, SaaS, software companies | Consulting, marketing, sales sectors |
While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.
What is the role of a customer success manager?
A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.
How does a customer success manager typically collaborate with other departments to improve the client experience?
Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.
What does a customer success manager do?
A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.
What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?
To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What cities near Burr Ridge, IL are hiring for Customer Success Manager jobs?
Cities near Burr Ridge, IL with the most Customer Success Manager job openings:
Full-time
Re-posted 15 days ago
Job description
About Canals
Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI.
Our customers are the companies responsible for moving the materials that power the real economy; electrical supplies, plumbing products, roofing materials, HVAC equipment, and more. Every day, thousands of people rely on Canals to help process orders, manage purchasing, handle accounts payable, and streamline critical business workflows.
We're a profitable, rapidly growing company with a team of roughly 100 people distributed across North and South America. We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers.
The Role
We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we're growing fast.
You'll own the full post-sale relationship for a portfolio of accounts - leading onboarding, training, adoption, and renewals. This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.
At Canals, you'll be empowered to contribute to the formation of new systems, playbooks, and protocols as we continue to grow. If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.
What You'll Do
We're building software that solves real problems for an industry that keeps the world running. Our customers rely on our platform every day to operate their businesses.
We've found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact on the trajectory of a company.
We believe great people build great companies. That's why we invest heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers.
You'll work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun along the way.
We value ownership, transparency, and continuous improvement. Good ideas can come from anywhere, and people are trusted to make things happen.
We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences.
Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.
Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI.
Our customers are the companies responsible for moving the materials that power the real economy; electrical supplies, plumbing products, roofing materials, HVAC equipment, and more. Every day, thousands of people rely on Canals to help process orders, manage purchasing, handle accounts payable, and streamline critical business workflows.
We're a profitable, rapidly growing company with a team of roughly 100 people distributed across North and South America. We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers.
The Role
We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we're growing fast.
You'll own the full post-sale relationship for a portfolio of accounts - leading onboarding, training, adoption, and renewals. This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.
At Canals, you'll be empowered to contribute to the formation of new systems, playbooks, and protocols as we continue to grow. If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.
What You'll Do
- Own a portfolio of customer relationships, driving adoption, retention, and renewals.
- Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.
- Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.
- Partner with Product and Engineering to surface customer insights and resolve issues efficiently.
- Facilitate regular business reviews to demonstrate ROI and align on future goals.
- Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow.
- Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.
- Typically, 5-8 years in Customer Success for a B2B SaaS product.
- Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.
- Demonstrated success driving product adoption, utilization and training end users.
- Proven experience owning renewals and driving retention across a book of business.
- Comfortable navigating ambiguity and taking initiative to create clarity and structure.
- Strong communication and relationship-building skills across all levels of an organization.
- Comfortable explaining technical concepts to non-technical audiences.
- Organized, analytical, and proactive - you spot risks early and act quickly.
- Experience supporting B2B or enterprise customers preferred.
- You've supported the launch or rollout of new products or features, helping define success metrics and feedback loops.
- You have experience working with non-technical customers in industrial, logistics, or supply-chain environments.
- You're passionate about AI, automation, or operational efficiency in complex business systems.
We're building software that solves real problems for an industry that keeps the world running. Our customers rely on our platform every day to operate their businesses.
We've found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact on the trajectory of a company.
We believe great people build great companies. That's why we invest heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers.
You'll work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun along the way.
We value ownership, transparency, and continuous improvement. Good ideas can come from anywhere, and people are trusted to make things happen.
We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences.
Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.