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Customer Success Manager Jobs in Basking Ridge, NJ

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Modo Energy

Customer Success Manager

New York, NY · On-site

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York. Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the ...

TeleCloud

Customer Success Manager

Morristown, NJ · On-site

$90K - $125K/yr

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday-Friday Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We ...

intenseye

Customer Success Manager

New York, NY

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

Smartly

Customer Success Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and ...

Clark

Customer Success Manager

New York, NY · On-site

$125K - $155K/yr

The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base. You will work closely with the Head of Customer Success, Audit ...

Flip

Customer Success Manager

New York, NY · On-site

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Brooklyn, New York (Onsite M-F) Who The Flip Is Flip? Ever call your favorite eCommerce brand or healthcare ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

Pillar

Customer Success Manager

New York, NY · On-site

Customer Success Manager * Location: New York, NY (5 days/week in-office) * Base Salary: $100,000-$130,000 * Equity: Competitive Initial Equity Package + refreshers * Experience: 3+ Years About ...

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Description Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who ...

Medput

Customer Success Manager

Manhattan, NY

We are looking for a results-driven Customer Success Manager who is ready to contribute to the growth and continued success of MedPut. The CSM will be the key champion for existing MedPut customers ...

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

Everpure

Customer Success Manager

New York, NY · On-site

THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service subscription portfolio-including ...

Campfire Software, Inc

Customer Success Manager

New York, NY · On-site

$100K - $140K/yr

As a Customer Success Manager at Campfire , you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance ...

Cedato

Customer Success Manager

New York, NY · On-site

We are looking for an entrepreneurial, proactive, extremely motivated and outgoing self-starter for the position of Customer Success Manager. This role plays a critical part in carrying out growth ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Basking Ridge, NJ

Customer Success Manager information

See Basking Ridge, NJ salary details

$33.5K

$85.6K

$144.3K

How much do customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success manager in Basking Ridge, NJ is $85,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Basking Ridge, NJ?

The most popular types of Customer Success jobs in Basking Ridge, NJ are:

What cities near Basking Ridge, NJ are hiring for Customer Success Manager jobs?

Cities near Basking Ridge, NJ with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Basking Ridge, NJ as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $85,602 per year, or $41.2 per hour.

Customer Success Manager

GENLED Brands

East Rutherford, NJ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Want to join an expanding company in one of the world’s fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need a meticulous, proactive and resourceful full-time Customer Success Manager to join our team in East Rutherford, NJ. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience.

Responsibilities:

  • Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry.
  • Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews.
  • Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms.
  • Handle escalated customer concerns and resolve issues with professionalism and efficiency
  • Work closely with the sales team to assist customers and help drive conversations.
  • Train and supervise customer service representatives, fostering a supportive and high-performing team.
  • Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes.
  • Utilize customer service software such as Great Plains and Asana.
  • Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention.
  • Collaborate with internal teams to streamline processes and deliver exceptional service to clients.
  • Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth.
  • Address complex client challenges and provide strategic solutions.

Requirements:

  • Associate’s degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience.
  • Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus)
  • Working knowledge of Microsoft Dynamics
  • Self-motivated, able to independently manage various activities with minimal supervision.
  • Customer-oriented mindset
  • Excellent communication, listening and collaboration skills with a problem-solving mindset.
  • This position is subject to background checks.

Benefits:

  • Competitive compensation (based on experience)
  • Comprehensive medical, dental and vision insurance
  • Employer-paid life insurance
  • 401(k) employer contribution
  • Paid time off and holidays
  • Dynamic work environment
  • Opportunity for advancement
  • Salary: 75k - 90k