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Customer Success Manager Web3 Jobs (NOW HIRING)

Customer Success Manager We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success ...

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Customer Success Manager The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode's clients and services and ...

The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Customer Success Manager Location: Remote (Western U.S. or Western Canada preferred) At IntelliCulture, we're revolutionizing Ag-Tech to empower the farmers who keep our world running. Our SaaS-based ...

Customer Success Manager As a Customer Success Manager (CSM), you'll be the voice of our customers, working closely with both new and potential clients to understand their scientific needs. You'll ...

Customer Success Manager Location: Remote (EST | CST) Employees : 50| Team Size: 3-5 Industry: SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join ...

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Customer Success Manager Candidates must be legally authorized to work in the United States and reside in one of the following states: Florida, Texas, Arizona, Tennessee, North Carolina, or Georgia.

Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most ...

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...

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Customer Success Manager Web3 information

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$32.5K

$83.1K

$140K

How much do customer success manager web3 jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer success manager web3 in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

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For Customer Success Manager Web3 jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager Web3 job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

Other

Posted 6 days ago


Job description

Customer Success Manager

We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.). As CSM, you will be responsible for driving onboarding, training and support for customers of Beam AI, our construction takeoff product. This role may include a travel component for visiting customers onsite in the US and Canada.

Responsibilities of the Role:

  • Customer Onboarding: Oversee the customer onboarding process to ensure it's efficient, scalable, and tailored to different customer segments.
  • Product Adoption and Usage: Implement strategies to drive product adoption and usage, ensuring customers can leverage the full value of the solution.
  • Upsell Motion: Drive measurable revenue expansion by proactively identifying and closing upsell opportunities across your portfolio.
  • Account Management and Renewals: Manage key customer accounts to build strong relationships. Work on strategies for renewals and to prevent churn by identifying at-risk customers early and addressing their concerns.
  • Feedback Loop and Product Improvement: Gather customer feedback and insights. Work closely with the product team to inform product development and improvements based on customer needs and feedback.
  • Customer Advocacy and Engagement: Promote customer advocacy by identifying opportunities for case studies, testimonials, and referrals. Work with the marketing team to engage with the customer community through events, webinars, and forums.
  • Metrics and Performance Analysis: Track key performance indicators (KPIs) for customer success, such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), renewal rates, and churn rate for your accounts.

Requirements for the Role:

  • 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.)
  • Excellent communication and interpersonal skills, including experience in building strong internal and external relationships
  • Track record of customer facing roles in a fast-paced dynamic environment is preferred
  • An ideal candidate should be empathic, display tact and poise under pressure
  • Passion for helping customers succeed
  • Strong analytical and problem-solving skills
  • Ability to meet deadlines and work under pressure in a fluid environment
  • Open to start-up and evening shift (US business hours)

If you're an experienced Customer Success Manager looking to join a fast-growing start-up we want to hear from you!