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Customer Success Manager Saas Software Jobs in Rutherford, NJ

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $130/hr

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This ... a B2B SaaS, fintech, or technology environment● Proven ability to build and maintain ...

Verlo co

Customer Success Manager

Manhattan, NY · On-site

$70 - $90/hr

... management at a B2B SaaS company, ideally in an SMB motion * Hands-on experience building ... You don't need to be technical, but you should genuinely enjoy learning new software * Strong ...

New

Melio

Customer Success Manager

New York, NY · Hybrid

... M software system, Salesforce preferred. * Experience in a scaled customer success environment ... Prior experience working in a SaaS environment and/or in the financial technology space A day in ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with ...

Neara

Customer Success Manager

Manhattan, NY · On-site

$125 - $155/hr

We work fast and with quality because we provide business-critical, healthcare-critical software ... high growth SaaS technology companies * You have experience supporting a book of business and ...

Melio

Customer Success Manager

New York, NY · On-site

... M software system, Salesforce preferred. * Experience in a scaled customer success environment ... Prior experience working in a SaaS environment and/or in the financial technology space A day in ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ ... SaaS fintech environment. * A natural relationship-builder with a knack for uncovering needs ...

PEX

Customer Success Manager

Pelham, NY · On-site

$90 - $130/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ ... SaaS fintech environment. * A natural relationship-builder with a knack for uncovering needs ...

AppCard Inc

Customer Success Manager

Manhattan, NY · On-site

A people person * Advantage: experience in either - account management, customer success ... SAAS / Tech industry experience Additional Information All your information will be kept ...

Sweep

Customer Success Manager

New York, NY · On-site

$120K - $170K/yr

What We're Looking For? * 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI. * Extensive Salesforce knowledge ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

What We're Looking For? * 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI. * Extensive Salesforce knowledge ...

Leadbeam, Inc.

Customer Success Manager

Manhattan, NY · On-site

$85 - $120/hr

Who You Are * 3 to 7 years in Customer Success, Solutions, or RevOps for B2B SaaS. * Understand the ... The chance to shape how outside-sales software works for the next decade #J-18808-Ljbffr

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan ... This position is ideal for someone who thrives in a fast-paced SaaS environment, enjoys working ...

Clark

Customer Success Manager

New York, NY · On-site

$125K - $155K/yr

The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption ... Experience in B2B SaaS or workflow-heavy customer environments * Strong communication and ...

Take2 AI

Customer Success Manager

New York, NY · On-site

$100K - $150K/yr

You have 4+ years in customer success, implementation, or account management for B2B SaaS, with at ... software, and can speak credibly to recruiting leaders about their workflows * You've led complex ...

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Showing results 41-60

All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software JobsCustomer Success Manager Saas Software Jobs in Rutherford, NJ

Customer Success Manager Saas Software information

See Rutherford, NJ salary details

$33.1K

$84.7K

$142.7K

How much do customer success manager saas software jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success manager saas software in Rutherford, NJ is $84,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What job categories do people searching Customer Success Manager Saas Software jobs in Rutherford, NJ look for?

The top searched job categories for Customer Success Manager Saas Software jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Customer Success Manager Saas Software jobs?

Cities near Rutherford, NJ with the most Customer Success Manager Saas Software job openings:

Customer Success Manager Saas Software jobs near you

Customer Success Manager

Lawyer.com

Basking Ridge, NJ

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.

Requirements

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse portfolio of clients, and their success with our products.
  • A communications or marketing degree is preferred

    • Benefits


    • Very competitive salary and bonuses
    • Stock options
    • Generous vacation policy including up to 8 weeks long service leave.
    • Medical, dental and vision healthcare insurance
    • Health-oriented work environment including sit/stand electric desks/treadmills.
    • Fun company events, theme Fridays, summer hours, voted a best place to work in NJ
    • Streamlined management reporting and decision making

    Apply