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Customer Success Manager Saas Software Jobs in Rutherford, NJ

Global Relay

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... SaaS environment. Your responsibilities: * Act as the primary point of contact for your customer ...

Wolters Kluwer

Customer Success Manager

New York, NY · Hybrid

$150K/yr

... SaaS company, with experience building relationships with executive stakeholders, confidently ... Experience with Salesforce, JIRA, Zendesk or other account management and CS software

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... If you have experience in SaaS customer success or account management and are eager to grow in a ...

Modo Energy

Customer Success Manager

New York, NY · On-site

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York ... Energy experience isn't required, fintech, SaaS, or data company backgrounds are a strong fit. * A ...

Modo Energy

Customer Success Manager

New York, NY · On-site

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York ... Energy experience isn't required, fintech, SaaS, or data company backgrounds are a strong fit. * A ...

Wolters Kluwer

Customer Success Manager

New York, NY · Hybrid

$150K/yr

... SaaS company, with experience building relationships with executive stakeholders, confidently ... Experience with Salesforce, JIRA, Zendesk or other account management and CS software

Sweep

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

What We're Looking For? * 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI. * Extensive Salesforce knowledge ...

Wolters Kluwer

Customer Success Manager

New York, NY · Hybrid

$150K/yr

... SaaS company, with experience building relationships with executive stakeholders, confidently ... Experience with Salesforce, JIRA, Zendesk or other account management and CS software

Disguise

Customer Success Manager

Manhattan, NY · On-site

$95 - $110/hr

Experience of working in SaaS/Technology/Media/Creative industries would be considered an asset ... One powerful integrated system of software, hardware and services to help create the next dimension ...

Itcharm

Junior Customer Success Manager

Union, NJ · On-site

$55 - $75/hr

Interest in SaaS, IT, or telecom products is a plus; * Motivation to grow professionally in Customer Success. What we offer: * A clear career path to a Customer Success Manager role; * Mentorship ...

New

Assured

Customer Success Manager

New York, NY · On-site

... SaaS industry. * Excellent communication and interpersonal skills, with the ability to build ... Proficiency with CRM software and customer support tools. * Understanding of credentialing and ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

At least 5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS. * Expertise with Excel and CRMs, preferably Salesforce. * Proficiency ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with ...

Melio

Customer Success Manager

New York, NY · Hybrid

... M software system, Salesforce preferred. * Experience in a scaled customer success environment ... Prior experience working in a SaaS environment and/or in the financial technology space A day in ...

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All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software JobsCustomer Success Manager Saas Software Jobs in Rutherford, NJ

Customer Success Manager Saas Software information

See Rutherford, NJ salary details

$33.1K

$84.7K

$142.7K

How much do customer success manager saas software jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager saas software in Rutherford, NJ is $84,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What job categories do people searching Customer Success Manager Saas Software jobs in Rutherford, NJ look for?

The top searched job categories for Customer Success Manager Saas Software jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Customer Success Manager Saas Software jobs?

Cities near Rutherford, NJ with the most Customer Success Manager Saas Software job openings:

Customer Success Manager Saas Software jobs near you

Customer Success Manager

Global Relay

New York, NY • On-site

Full-time

Posted 8 days ago

Job description

Your role:

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs. You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.

This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.

Your responsibilities:

  • Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
  • Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
  • Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
  • Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
  • Build and execute account plans that balance growth and risk mitigation
  • Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
  • Create customer champions and advocate for customer needs internally
  • Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
  • Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
  • Enhance customers' target operating models and optimize to improve satisfaction and usage
  • Maintain accurate and up-to-date information in Salesforce CRM

About you:

  • 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
  • Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
  • Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
  • Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
  • Excellent project management, communication, and presentation skills
  • Experience with Salesforce or a similar CRM platform
  • Resourceful, proactive, and collaborative with a strong customer-first mindset
  • Bachelor's degree required; Master's degree is a plus

Nice to Have:

  • Experience working with mid-market customers in a compliance-driven SaaS environment
  • Prior involvement in creating or scaling customer success playbooks or enablement initiatives
  • Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

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