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Customer Success Manager Saas Software Jobs in Rutherford, NJ

BetterCloud

Customer Success Manager

New York, NY

... for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our ... software. Customer Success Managers are trusted advisers on how to use our product and map it to a ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our ... software. Customer Success Managers are trusted advisers on how to use our product and map it to a ...

Alt Legal, Inc.

Customer Success Manager

Manhattan, NY · On-site

$60 - $90/hr

Our intuitive and automated software helps IP professionals create, maintain, and analyze ... Interest in building a career in Customer Success within SaaS or legal technology * Intellectual ...

New

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development. * Analytical and ...

Workday

Sr Customer Success Manager

New York, NY · On-site

About the Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions ... Customer Success Management (CSM) is Workday's bridge between our Professional Services and ...

EMARKETER

Customer Success Manager

New York, NY · On-site

Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development. * Analytical and ...

EMARKETER

Customer Success Manager

New York, NY · On-site

Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development. * Analytical and ...

Cato Networks

Sr. Customer Success Manager

New York, NY · On-site

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from ... SaaS software, technology vendor, or Cybersecurity company * Experience in full commercial ...

Luminance

Customer Success Manager

New York, NY · On-site

... B2B SaaS - or experience as a legal professional transitioning into LegalTech * Demonstrated ... Experience supporting customers on guided, consultative software platforms (not purely self-serve)

Luminance

Customer Success Manager

New York, NY · On-site

... B2B SaaS - or experience as a legal professional transitioning into LegalTech * Demonstrated ... Experience supporting customers on guided, consultative software platforms (not purely self-serve)

Luminance

Customer Success Manager

New York, NY

... B2B SaaS - or experience as a legal professional transitioning into LegalTech * Demonstrated ... Experience supporting customers on guided, consultative software platforms (not purely self-serve)

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... If you have experience in SaaS customer success or account management and are eager to grow in a ...

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All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software JobsCustomer Success Manager Saas Software Jobs in Rutherford, NJ

Customer Success Manager Saas Software information

See Rutherford, NJ salary details

$33.1K

$84.7K

$142.7K

How much do customer success manager saas software jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success manager saas software in Rutherford, NJ is $84,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What job categories do people searching Customer Success Manager Saas Software jobs in Rutherford, NJ look for?

The top searched job categories for Customer Success Manager Saas Software jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Customer Success Manager Saas Software jobs?

Cities near Rutherford, NJ with the most Customer Success Manager Saas Software job openings:

Customer Success Manager Saas Software jobs near you

Customer Success Manager

BetterCloud

New York, NY

Full-time

Re-posted 14 days ago

Job description

Company Description

BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications!


Job Description

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.


Who are you?
  • Deeply committed to customer satisfaction and happiness.
  • Analytical both quantitatively and qualitatively.
  • Expert at juggling competing demands and managing limited time.
  • Team-oriented, but eager to act aggressively to get things done for customers.
  • Passionate about building a great company and a great product.

Responsibilities

  • Build deep, long-lasting relationships with our customers that help deliver BetterCloud's world class customer experience.
  • Consult regularly with clients to fully understand their needs and actively solve their pain points.
  • Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities.
  • Monitor customer health to be ahead of problems and continually drive product adoption.
  • Negotiate and renew current customer subscriptions.
  • Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.
Qualifications
  • 3+ years of sales, account management, customer success or support experience.
  • Experience in SaaS is a major plus.
  • Fluent in French and/or Spanish is strongly preferred

Apply