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Customer Success Manager Remote Jobs in Payson, UT

Fisher Organization

Entry-Level Remote Sales

Orem, UT · Remote

... strategize for success Organize and lead virtual training and onboarding sessions Keep ... management abilities A self-starter mindset with a results-driven approach Experience in customer ...

Lubrizol Corporation

Nutra Account Manager

Provo, UT · Remote

Nutra Account Manager Job Type: full-time; remote Location: UT How You'll Make an Impact As a Nutra ... Customer & Market Insights: Capture customer requirements and market trends using CRM tools ...

ForgeFit

Remote Inside Sales Representative

Provo, UT · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... Build and manage a pipeline of opportunities using CRM tools * Follow up consistently to nurture ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Payson, UT

Customer Success Manager Remote information

See Payson, UT salary details

$29.4K

$75.2K

$126.8K

How much do customer success manager remote jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager remote in Payson, UT is $75,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What cities near Payson, UT are hiring for Customer Success Manager Remote jobs?

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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Payson, UT as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Staff Messaging (SMS/MMS) Engineer (Remote)

Telegent, Inc.

Pleasant Grove, UT • Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

ABOUT TELEGENT

Telegent is a next-generation mobile communications platform redefining how businesses and brands connect people through wireless technology. We provide a software-first, API-driven mobile Platform-as-a-Service (mPaaS) that combines intelligent voice, messaging, data, and unified communications into a single, flexible solution.

At Telegent, we move fast, think creatively, and build technology that makes mobile communications simpler, more powerful, and more adaptive for the future.

ABOUT THE ROLE

We're looking for a Staff Messaging Engineer (SMS/MMS) to own the architecture and reliability of our messaging infrastructure at scale. This is a high-impact individual contributor role: you will shape how SMS and MMS traffic flows across our platform, drive carrier integrations, and set the technical direction for messaging across a distributed team of engineers.

This role owns message routing, throughput, delivery reporting, and compliance across U.S. and international networks.

WHAT YOU'LL DO

  • Design, deploy, and operate SMS and MMS routing, delivery, and reporting systems across multiple carriers and messaging hubs
  • Evaluate, 
  • Configure and maintain SMPP connections for SMS and MM7 interfaces for MMS, including routing, throttling, retries, and failover
  • Support 10DLC, toll-free, short code, and international messaging workflows
  • Build and maintain APIs for outbound and inbound messages, delivery receipts (DLRs), and webhooks
  • Monitor throughput, delivery success, carrier response codes, and system performance
  • Investigate and resolve deliverability issues, including blocking, filtering, and spam classification
  • Enforce compliance with CTIA guidelines, opt-in/opt-out rules, and 10DLC requirements
  • Partner with SIP, network, and customer success teams to support enterprise messaging customers
  • Maintain technical documentation, routing logic, carrier mappings, and escalation procedures

WHAT WE'RE LOOKING FOR

  • 5+ years of experience building or operating SMS / MMS platforms in telecom, MNO, MVNO, or CPaaS environment
  • Hands-on experience with SMSC/MMSC platforms using SMPP for SMS and MM7 for MMS
  • Experience implementing and deploying Azure cloud-base platforms
  • Experience with carrier-grade messaging systems such as Jasmin, Melrose Labs, or similar routing platforms
  • Designing, implementing and maintain high-availability, multi-regional queue-based Kubernetes cloud-based message traffic routing
  • Strong understanding of SMPP, MM7, delivery receipts (DLRs), and carrier error codes
  • Experience integrating with U.S. mobile carrier or global messaging aggregators
  • Ability to troubleshoot and resolve issues in live production messaging systems
  • Experience turning SMPP bind modes, throughput limits, and routing priorities
  • Experience with MMS media hosting, delivery, and content handling experience
  • Familiarity with AI development workflows and tools is strongly preferred

TECHNOLOGIES & TOOLS

SMS/ MMS, SMPP, Messaging Gateways, Carrier APIs, mPaaS, FMC / MFC, Wireshark, Linux, REST / HTTP APIs


BENEFITS

  • Competitive compensation package, including performance-based bonus potential and comprehensive health benefits
  • 100% employer-paid medical, dental, and vision
  • Unlimited PTO
  • Equipment provided