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Customer Success Manager Jobs in Payson, UT (NOW HIRING)

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Whistic, Inc Customer Success Manager Utah, Remote It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize ...

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Whistic, Inc Customer Success Manager Utah, Remote It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

... manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are ... Support training & onboarding for new and existing customer success team members * Educating ...

New

Coalition

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

... manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are ... Support training & onboarding for new and existing customer success team members * Educating ...

New

Awardco

Commercial Client Success Manager

Lindon, UT

Deliver an exceptional customer experience rooted in responsiveness and value What you will bring: * 2-3 years of experience in Customer Success, Account Management, or a related client-facing role ...

Awardco

Commercial Client Success Manager

Lindon, UT · On-site

Deliver an exceptional customer experience rooted in responsiveness and value What you will bring: * 2-3 years of experience in Customer Success, Account Management, or a related client-facing role ...

Coalition, Inc.

Customer Success Associate

Provo, UT · On-site

... manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are ... Support training & onboarding for new and existing customer success team members * Educating ...

New

AboutTime

Customer Success Representative

Payson, UT · On-site

What are the key priorities of a Client Success Representative A WorkMax Client Success ... Have CRM experience and update valuable customer data within the CRM (Salesforce) Foundation is ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Payson, UT

Customer Success Manager information

See Payson, UT salary details

$29.4K

$75.2K

$126.8K

How much do customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success manager in Payson, UT is $75,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What job categories do people searching Customer Success Manager jobs in Payson, UT look for? The top searched job categories for Customer Success Manager jobs in Payson, UT are:
What cities near Payson, UT are hiring for Customer Success Manager jobs? Cities near Payson, UT with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Payson, UT as of July 2026, with employment types broken down into 70% Full Time, 28% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Customer Success Manager

Whistic

Pleasant Grove, UT • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 22 days ago

Job description

Whistic, Inc
Customer Success Manager
Utah, Remote
It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize the value of Whistic's platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This role reports to the Director of Customer Success and is fully remote, based in the U.S.
Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic's core values are: Extreme Ownership, Customer Focused, Driven by Results, & Do What's Right, Speak Up. These values guide everything we do, and we are looking for a CSM to join us who feels energized by these values. If they resonate with you, we'd love to hear from you.
What You'll Do:
  • Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts
  • Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
  • Proactively identify and mitigate churn risks through regular business reviews and health assessments
  • Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book
  • Partner with Sales on expansion opportunities and renewal strategies
  • Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
  • Analyze customer usage data to identify trends and opportunities for improvement
  • Create and deliver executive-level presentations and business reviews
  • Monitor customer health metrics and develop action plans to address any concerns

What You'll Need:
  • 3+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)
  • Previous experience with TPRM, GRC, or similar solutions preferred
  • Proven track record of managing strategic customer relationships and driving retention/growth
  • Strong analytical skills with ability to translate data into actionable insights
  • Excellent communication, presentation, and interpersonal skills
  • Experience leading executive-level discussions and business reviews
  • Problem-solving mindset with ability to navigate complex customer situations
  • Project management experience with ability to manage multiple priorities

Benefits:
  • Stock options
  • Medical, dental, and vision insurance
  • Company paid life insurance
  • Internet and wellness stipend
  • Mental health benefit
  • Paid parental leave
  • 18 Paid Holidays
  • 15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
  • 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
  • Whistic Fridays- Work ends at 3:00 PM every Friday
  • A world-class culture and employee experience!

Our DEIB Commitment:
Whistic is a place where you can be you.
It's impossible to separate what you do from who you are, and we don't want you to. In fact, we want just the opposite. When Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.
Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:
  • Workforce Representation: Hiring and retaining a diverse team
  • Fairness: Equitable rewards, recognition, and opportunities based on merit
  • Inclusive Culture: Fostering an inclusive culture where differences are celebrated

About Whistic:
Whistic equips InfoSec teams to easily assess vendors and confidently share security posture from an all-in-one, AI-powered platform.
Whistic is an Equal Opportunity Employer.

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