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Customer Success Manager Jobs in Payson, UT (NOW HIRING)

Socket.dev

Manager, Customer Success Support

Lindon, UT · On-site

$65 - $70/hr

About the role As a Customer Success Support Manager at Human Interest, you are responsible for the performance of the team that is the frontline face of the company. On a daily basis, you ...

New

FDS Distributors

Customer Success Specialist

Provo, UT · On-site

$21 - $22/hr

... customer success. Position Overview We are seeking a Client Services Representative to work ... Enter and track customer interactions through our CRM system accurately and consistently. * Provide ...

Workiva

Spring 2027 Intern - Customer Success

Orem, UT · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

Workiva

Spring 2027 Intern - Customer Success

Orem, UT · On-site

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

Kenect

Mid-Market CSM

Pleasant Grove, UT · On-site +1

About This Role A Mid-Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. They're focused on building loyalty to ...

Kenect

Customer Solutions Specialist

Pleasant Grove, UT · On-site

$55 - $85/hr

Experience working with CRM, ticketing, or customer success platforms (such as Jira, Planhat, Salesforce, or similar tools) is a plus Our Company Values We Hope You Showcase * Unwavering Customer ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Payson, UT

Customer Success Manager information

See Payson, UT salary details

$29.4K

$75.2K

$126.8K

How much do customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager in Payson, UT is $75,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What job categories do people searching Customer Success Manager jobs in Payson, UT look for?

The top searched job categories for Customer Success Manager jobs in Payson, UT are:

What cities near Payson, UT are hiring for Customer Success Manager jobs?

Cities near Payson, UT with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Payson, UT as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Customer Success Manager (CSM)

Allied USA

Pleasant Grove, UT • On-site

$17 - $20/hr

Full-time

PTO

Re-posted 1 hour ago

Key responsibilities

  • Cultivate and nurture strong relationships with customers to understand their needs and challenges.

  • Guide new clients through the onboarding process to ensure a successful start with Allied USA.

  • Provide prompt support to address customer inquiries, troubleshoot issues, and resolve challenges.

Job description

Are you passionate about customer satisfaction and driven to build strong, long-lasting relationships? Do you thrive on understanding clients' needs and providing exceptional support to help them achieve their goals? If so, we have an exciting opportunity for you as a Customer Success Manager at Allied USA!


About Allied USA: Allied USA is the largest privately owned medical waste management company in the country as well as the fastest growing medical waste management company in the United States.  We pride ourselves on building lasting partnerships with our clientele.


Job Description: As a Customer Success Manager, you will be the primary point of contact for our valued clients. You will play a pivotal role in ensuring their overall satisfaction, success, and retention. Your primary responsibilities will include:

  1. Relationship Management: Cultivate and nurture strong relationships with customers to understand their unique business objectives, challenges, and requirements.
  2. Client Onboarding: Guide new clients through a seamless onboarding process, ensuring they are set up for success from the beginning of their journey with Allied USA.
  3. Customer Support: Provide prompt and effective assistance to customers, addressing inquiries, troubleshooting issues, and resolving any challenges they may encounter.
  4. De-escalation: Demonstrate exceptional de-escalation techniques to handle challenging situations and ensure the best possible resolution for our customers, partners, and the company.
  5. Customer Advocacy: Act as the voice of the customer within Allied USA, advocating for their needs and providing feedback to our product and service teams.
  6. Renewals and Upsells: Identify upsell opportunities and work with the appropriate departments to drive revenue growth. Ensure successful customer renewals through proactive engagement.


Requirements:

  • Previous experience in customer success, account management, or related roles.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to understand and analyze customer needs, driving towards solutions and results.
  • Demonstrate experience in building and maintaining strong customer relationships.
  • Proven track record of meeting and exceeding customer satisfaction and retention goals.
  • Analytical mindset with the ability to leverage data to drive decisions.
  • Proficiency in Microsoft, Google Suite, QuickBooks, all a plus.
  • Dependable and reliable for an in-office position in Lehi, Utah Monday through Friday from 8:00 a.m. to 5:00 p.m. with a one-hour lunch.
  • Able to handle multiple phone calls and emails per day without hesitation.


To apply, please submit your updated resume for the Customer Success Manager position at Allied USA. We look forward to welcoming you to our team!


Compensation, Benefits, and Perks:


  • Competitive compensation (DOE) ranging from $17.00-$20.00. 

  • Monday to Friday only

  • PTO benefits

  • Drinks, snacks, team building lunches & activities

  • Potential for commissions and bonuses.