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Customer Success Manager Remote Jobs in Markham, ON

Plooto

Customer Success Manager

Toronto, ON · On-site +1

The Role We are looking for a Customer Success Manager (CSM) to join our Sales team and play a key ... This is a fully remote role open to candidates in BC, AB, ON, and NS. There is one open vacancy.

Funded.club

Customer Success Manager

Toronto, ON · Remote

The Ideal Candidate We are seeking our first dedicated Customer Success Manager (CSM) to support a ... Full remote work opportunity - we are a virtual business * Flexible hours - performance measured by ...

Lone Wolf Technologies

Customer Success Manager

Toronto, ON · On-site +1

CA$75K - CA$85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...

AfterShip

Customer Success Manager

Toronto, ON · On-site +1

We are looking for a Customer Success Manager (Hybrid-Scale) to manage a strategic book of 100 ... Remote-first/hybrid-flexible work setups * Healthcare coverage offered from day 1 * Retirement ...

Recharge

Customer Success Manager (Toronto)

Toronto, ON · Remote

CA$94K - CA$118K/yr

Learn more at: getrecharge.com Overview We're hiring a Customer Success Manager (Tier 3) to support ... Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge ...

Pine Services Group

Client Success Manager

Toronto, ON · Remote

Client Success Manager Remote About the Opportunity One of Pine's portfolio companies is hiring ... Maintain accurate account and pipeline records in the company's CRM What We're Looking For * 3+ ...

Karbon

Senior Customer Success Manager

Toronto, ON · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Karbon

Customer Success Manager - SMB

Toronto, ON · Remote

As an SMB Customer Success Manager you will... * Build and maintain strong customer relationships, acting as the main point of contact. * Manage a large portfolio of SMB accounts, maximizing the ...

Trivium

Client Success Manager

Toronto, ON · Remote

Customer Success Manager Remote Eastern Time Zone Full-time 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly ...

Trivium

Client Success Manager

Toronto, ON · Remote

Customer Success Manager Remote · Eastern Time Zone · Full-time · 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a ...

hive.co

Manager, Customer Success

Toronto, ON · Remote

CA$100K - CA$146K/yr

The Role We're looking for a Manager of Customer Success to lead and scale our Customer Success ... Work fully remote in Canada: where you're most productive whether that be from your house, or ...

WSI

Client Success & Growth Manager (Remote)

Toronto, ON · Remote

CA$55K - CA$60K/yr

Client Success & Growth Manager About the Role We're looking for a Client Success & Growth Manager to support our network of marketing consultants across North America. This is a hands-on, growth ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Markham, ON

Customer Success Manager Remote information

See Markham, ON salary details

$24.2K

$70.3K

$107.5K

How much do customer success manager remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager remote in Markham, ON is $70,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,685.00 and $92,844.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you

Customer Success Manager

Funded.club

Toronto, ON • Remote

Full-time

Medical

Posted 20 days ago

Job description

About Isolocity

Isolocity is a growing B2B SaaS company and a leading provider of quality management software solutions for businesses operating in regulated and quality-driven environments. Our platform helps organizations streamline quality processes, improve compliance, and drive operational efficiency across industries such as Manufacturing, Food, Health Sciences, Cannabis, and others.

We are committed to empowering our clients with the tools, guidance, and structure they need to build and maintain effective Quality Management Systems.

The Ideal Candidate

We are seeking our first dedicated Customer Success Manager (CSM) to support a primarily SMB customer base, with responsibility for retention, expansion, and long-term value realization. This role will also support a small number of enterprise customers that require higher levels of coordination and strategic engagement.

You are comfortable working in quality-focused, regulated environments and enjoy helping customers translate quality management concepts into practical, scalable software workflows. You thrive in a growing organization, balancing structured playbooks with evolving processes, and enjoy building trusted relationships with customers over time.

Responsibilities

  • Own post-onboarding relationships for a portfolio of primarily SMB customers, including some Enterprise accounts
  • Serve as the primary point of contact for ongoing customer success, expansions, retention, and value realization 
  • Conduct structured customer check-ins and periodic reviews to ensure adoption, progress, and outcomes 
  • Monitor customer health signals including usage, engagement, feedback, and risk indicators 
  • Proactively identify at-risk accounts and execute retention strategies in collaboration with internal teams 
  • Identify expansion opportunities such as additional users, modules, or services based on customer needs and maturity 
  • Work with customers to ensure timely renewals of the Isolocity software 
  • Lead Quarterly Business Reviews (QBRs) primarily for higher-value or enterprise customers 
  • Encourage effective adoption through a mix of guided engagement and self-service resources 
  • Contribute to the refinement of Customer Success playbooks, processes, and templates 
  • Share insights on customer challenges, success patterns, and product gaps with internal teams 
  • Collaborate closely with Support, Onboarding, Product, and Sales teams to improve the overall customer experience

Experience

  • 2-4 years of experience in Customer Success, Account Management, or a related SaaS role with a focus on retention and expansion
  • Solid background in Quality Management, with an understanding of Quality Management Systems or compliance-driven environments & Software
  • Experience supporting SMB customers at scale, with some exposure to enterprise accounts 
  • Experience working in regulated industries is an asset 
  • Familiarity with CRM systems and customer health tracking tools 
  • Strong communication and relationship-building skills 
  • Comfortable working in a growing, evolving environment where processes are still maturing

Success Indicators and Drivers

Retention & Health 

  • Gross Retention Rate (GRR) 
  • Net Revenue Retention (NRR) 
  • Percentage of accounts with current health status defined (Green / Yellow / Red)

Expansion

  • Expansion revenue generated (upsells, cross-sells) 
  • Ongoing Expansions
  • Percentage of eligible accounts with identified expansion opportunities

Engagement & Value 

  • QBR completion rate for eligible accounts 
  • Adoption trends across core platform features

Operational Effectiveness 

  • On-time renewals
  • Quality and consistency of CRM updates
  • Customer feedback trends (CSAT and qualitative feedback)

Compensation

  • Base salary + Bonus: Very competitive OTE

Perks

  • Full remote work opportunity - we are a virtual business 
  • Flexible hours - performance measured by outcomes and KPIs, not time logged 
  • Health Insurance + HSA 
  • Performance-based bonus 
  • Supportive and collaborative team environment 
  • Opportunity to grow with a scaling SaaS company 
  • Semi-annual in-person sync-ups to collaborate, plan, and celebrate wins

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