ZipRecruiter

Log In

2

Customer Success Manager Remote Jobs in Kitchener Waterloo, ON

Encircle

Account Manager

Kitchener, ON · On-site +1

CA$78K - CA$90K/yr

Account Manager Remote (Canada) | Hybrid Available - Kitchener, ON Reports to: Director, Customer Success Salary Range (base pay): $78,000 - $90,000 About Encircle Encircle is leading the $1.6 ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Kitchener Waterloo, ON

Customer Success Manager Remote information

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What job categories do people searching Customer Success Manager Remote jobs in Kitchener Waterloo, ON look for?

The top searched job categories for Customer Success Manager Remote jobs in Kitchener Waterloo, ON are:

What cities near Kitchener Waterloo, ON are hiring for Customer Success Manager Remote jobs?

Cities near Kitchener Waterloo, ON with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Kitchener Waterloo, ON as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Account Manager

Encircle

Kitchener, ON • On-site, Remote

CA$78K - CA$90K/yr

Full-time

Re-posted 8 days ago

Job description

Account Manager

Remote (Canada) | Hybrid Available - Kitchener, ON
Reports to: Director, Customer Success


Salary Range (base pay): $78,000 - $90,000


About Encircle

Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.

We're a remote-first company with a collaboration hub in downtown Kitchener-and we're growing.


About the Role

Our Account Managers are experienced sales professionals responsible for driving growth and expansion of the Encircle solution across a portfolio of customers. They are passionate about sales and committed to adding values to our customer experience using the Encircle platform. You will partner closely with the Customer Success team and Revenue Leadership to achieve your targets.


Key Responsibilities

  • Oversee all assigned contract renewals to ensure timely and accurate execution
  • Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature
  • Identify opportunities to expand Encircle's footprint as part of the renewal process
  • Identify opportunities to sell new products to our current customers
  • Leverage platform data to run campaigns to create new product pipeline or expansion revenue
  • Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
  • Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don't want to renew, alert us that they're evaluating competing solutions, not interested in new products, etc.
  • Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customers
  • Leverage platform data to run campaigns to create new product pipeline
  • Partner with Revenue and GTM leadership on uncovering value, trends and opportunities
  • And, of course, crush your quota


What You Bring

  • Self starter with a knack for problem solving
  • 2+ years experience in a customer-facing role such as an account executive or account manager
  • Previous B2B SaaS experience
  • YOY success exceeding quota targets
  • Can tackle objections with ease and close deals!
  • Ability to handle multiple priorities and managing customer expectations
  • Excellent planning, organizational, and time management skills
  • Good communication skills (verbal and written) with customers and internal stakeholders
  • Experience with software tools like Salesforce, Churn Zero, G-Suite, etc


Why Encircle?

We VALUE our people:

  • Balance: Flexible hours, self-managed vacation, and trust to manage your time
  • Remote-first: Work where you're most productive-with access to our collaboration hub in Kitchener
  • Growth-oriented: We support your learning and career development
  • Well-being: We care about the full human-inside and outside of work


Encircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.

Apply