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Customer Success Manager Remote Jobs in Lawrence, MA

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

Daybreak Health

Customer Success Manager

Boston, MA · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

Crayon

Customer Success Manager

Boston, MA · On-site +1

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Crayon

Customer Success Manager

Boston, MA · Remote

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Zappi

Senior Customer Success Manager

Boston, MA · On-site +1

$110K - $125K/yr

Senior Customer Success Manager Application Deadline: 24 September 2026 Department: Customer ... Flexible working arrangements, including remote (unless otherwise specified) * Thoughtfully ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.

LinkSquares, Inc.

Senior Customer Success Manager

Boston, MA · On-site +1

$90K - $105K/yr

As a Sr. Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site +1

$120K - $129K/yr

Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential ... Helping manage and coordinating Nielsen IQ/GfK's platform roll out and implementation efforts for ...

Addison Group

Client Success Manager

Danvers, MA · Remote

$85K - $95K/yr

Remote - EST/CST candidates preferred Pay: $85,000 - $95,000 Benefits: This position is eligible ... This is not a Customer Success position where communication happens primarily through email. You ...

Scandit

Customer Success Engineer

Boston, MA · On-site +1

Not just manage the relationship. You'll own customer outcomes end-to-end: adoption, value ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

BitSight

Customer Success AI Operations Lead

Boston, MA · Remote

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance ... remote We are building an AI-native Customer Success operating model from the ground up, and we're ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Lawrence, MA

Customer Success Manager Remote information

See Lawrence, MA salary details

$34.1K

$87.1K

$146.9K

How much do customer success manager remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager remote in Lawrence, MA is $87,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $103,900.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Lawrence, MA look for?

The top searched job categories for Customer Success Manager Remote jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Customer Success Manager Remote jobs?

Cities near Lawrence, MA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Lawrence, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $87,145 per year, or $41.9 per hour.

Customer Success Manager

Overture Partners

Boston, MA • On-site, Remote

$120K - $140K/yr

Full-time

Medical, Life, Retirement

Re-posted 2 days ago

Job description

Customer Success Manager - Digital Health / Healthcare Technology
We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement and support better health outcomes. They work with enterprise healthcare organizations to drive adoption, engagement, and measurable business impact.
Position Overview
The Customer Success Manager will own enterprise client relationships from implementation through renewal. This person will lead onboarding, drive adoption and KPI achievement, manage account strategy, and identify opportunities for growth. The ideal candidate is highly client-facing, organized, analytical, and thrives in a fast-paced environment.
Key Responsibilities
  • Manage client relationships across implementation, onboarding, support, performance tracking, and renewals
  • Serve as a trusted advisor to enterprise healthcare clients and key stakeholders
  • Drive client satisfaction, retention, and account growth through consultative relationship management
  • Track project scope, timelines, risks, and dependencies to ensure successful delivery
  • Partner with clients on adoption and engagement strategies to improve program outcomes
  • Coordinate cross-functional teams including product, operations, and leadership
  • Maintain clear documentation of workflows, implementation plans, and account activity
  • Identify expansion opportunities within existing accounts
  • Escalate risks proactively and help resolve client challenges

Qualifications
  • Bachelor's degree required
  • 3+ years of healthcare industry experience; digital health or healthcare technology preferred
  • Experience managing enterprise or strategic B2B client relationships
  • Strong project management and organizational skills
  • Comfortable navigating complex stakeholder environments
  • Strong analytical and communication skills with KPI-driven decision making
  • Self-starter who performs well in fast-moving environments
  • Willingness to travel 10-25% as needed

Core Competencies
  • Ownership and accountability
  • Strong planning and follow-through
  • Relationship-building and stakeholder influence
  • Collaborative, customer-focused mindset

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.
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