Customer Success Manager Remote Jobs in Groton, MA

Work Location: Burlington, Massachusetts
Shift:
Department: LS-PS-KC Customer Digital Products
Recruiter:Kathleen Meredith Bolden

This information is for internals only. Please do not share outside of the organization.

Can be located in Burlington or Bedford MA, or Remote

Millipore Sigma is looking for a Customer Success Manager to help grow adoption, engagement, and value realization for our Customer Digital Products portfolio across the Americas. This is an opportunity to work at the intersection of digital services, commercial execution, customer insight, and life science innovation - supporting solutions that help differentiate our business and improve the customer experience.

Your Role:

In this role, you will partner closely with Senior Customer Success leadership, commercial teams, and colleagues across the Customer Digital Products organization. You will support go-to-market activities, coordinate customer outreach and follow-up, track pipeline activity, and help translate Voice of Customer and Voice of Sales insights into clearer value narratives and stronger evidence-based selling.

You will also dive into data to uncover stories that support business growth, document success metrics and operational workflows, and independently drive projects related to customer success and value realization. As the Customer Digital Products portfolio scales, this role offers strong development potential toward more senior customer success responsibilities.

Additional Responsibilities:

• Support commercial and go-to-market activities for Customer Digital Products in the Americas
• Help prepare and coordinate customer outreach, pipeline tracking, and follow-up with sales teams
• Capture and maintain Voice of Customer insights, value narratives, and success-rate documentation
• Contribute to Voice of Sales activities that improve the sales journey
• Analyze existing data sources to identify opportunities, trends, and customer success stories
• Support process improvements and rollout of operational workflows across commercial teams
• Lead defined projects related to customer success, value realization, and internal communication
• Collaborate with internal stakeholders, customers, and industry partners as needed
• Willingness to travel domestically up to 50%

Who You Are:

Minimum Qualifications:

• BA/BS in business management, marketing, engineering, biotechnology, or a related field
• 5+ years of experience in a B2B environment, ideally in product management, business management, strategic planning, sales, customer success, or commercial execution
• Experience working with data, analytics tools, and data-driven storytelling
• Experience working in the life science or pharma industry.
• Ability to influence, collaborate, and execute in a matrixed environment
• Strong business acumen, structured problem-solving, and clear communication skills

Preferred Qualifications:

• MBS/MS
• A growth mindset and interest in digital services, customer experience, and go-to-market models
• Experience with digital service business models, and prior work in a multicultural global organization are considered a plus.

Why join us

You will help shape how customers experience and realize value from digital solutions in Process Solutions - contributing directly to customer satisfaction, commercial growth, and the continued evolution of market-leading digital capabilities.

Pay Range for this position: $128,300 - $192,500

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.