ZipRecruiter

Log In

2

Customer Success Manager Remote Jobs in Elgin, IL

Fin

Customer Success Manager, Scale

Chicago, IL · On-site +1

$135K - $161K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

FourKites

Sr. Manager, Customer Success

Chicago, IL · On-site +1

$145K - $175K/yr

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding ...

FourKites

Sr. Manager, Customer Success

Chicago, IL · On-site +1

$145K - $175K/yr

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding ...

Trivium

Client Success Manager

Chicago, IL · Remote

Customer Success Manager Remote · Eastern Time Zone · Full-time · 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a ...

Trivium

Client Success Manager

Chicago, IL · Remote

Customer Success Manager Remote Eastern Time Zone Full-time 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage ... Experience with Zoho or similar CRM systems is highly preferred. * Ability and willingness to ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage ... Experience with Zoho or similar CRM systems is highly preferred. * Ability and willingness to ...

KatRisk

Head of Customer Success

Chicago, IL · Remote

Manage and mentor team members, providing guidance and fostering their professional development ... Develop and maintain customer success playbooks, processes, and metrics to scale the function as ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Elgin, IL

Customer Success Manager Remote information

See Elgin, IL salary details

$32.1K

$82.1K

$138.4K

How much do customer success manager remote jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager remote in Elgin, IL is $82,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $97,900.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What are popular job titles related to Customer Success Manager Remote jobs in Elgin, IL?

For Customer Success Manager Remote jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote jobs in Elgin, IL look for?

The top searched job categories for Customer Success Manager Remote jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Success Manager Remote jobs?

Cities near Elgin, IL with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Elgin, IL as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $82,110 per year, or $39.5 per hour.

Customer Success Manager, Scale

Fin

Chicago, IL • On-site, Remote

$135K - $161K/yr

Full-time

Re-posted 20 days ago

Job description

What's the opportunity? 

We're building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.

If you're excited by working at the intersection of AI, product adoption, and operational excellence-and you want to help define how scaled CS works in practice-this is your role.

What will I be doing? 
  • Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.
  • Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments-leveraging technology, automation, digital content, and smart touchpoints.
  • Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
  • Monitor usage & health signals proactively-identifying risks, opportunities, and expansion paths; drive intervention where needed.
  • Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.
  • Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.
  • Help define what "Scaled CS" means here: you'll be a builder-defining processes, tools, metrics, and models for what high volume, high value looks like.
What skills do I need? 
  • 3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.
  • Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
  • Comfortable discussing technical topics such as APIs, integrations, and workflows-not an expert, but confident engaging with customers on technical questions and guiding them to resources.
  • Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).
  • Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn't working, and adapt strategy based on results.
  • Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.
  • Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.
Bonus skills & attributes 
  • Interest in consumption or usage-based SaaS models.
  • Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.
  • Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $135,300 - $161,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). 

Apply